Can I cancel?

duchy

I can see why the OP feels the need for compensation.
All her friends and family know she is an "A la Carte type person"
Imagine the shame and embarrassment if they discover she's gone on an ordinary holiday without those prestigious A la Carte baggage tags. This could be social ruin.
Only the socially clueless don't know that content is nothing and the label on a product is everything after all.

glentoran99

dleafy wrote: »

Why does the change need to be material?
I booked this holiday because this hotel had been classed in the 'A La Carte' range by the company I booked it with.
That company does not now feel that this hotel meets the requirements for that range. Why?....I don't know (BTW, neither do you!).

I can only assume that due to customer feedback or a visit from the Thomson inspectors, they have thought 'you know what...this place ain't as good as we thought....let's downgrade it and reduce the price accordingly'.
I'm not a serial complainer BTW, I just like to get what I paid for. I don't allow big companies (or internet forums) to bully me.
I don't know why so many people would allow themselves to be dictated to when they've gone out and worked hard to pay for their holiday.
Like I said, The change does not have to be physical.
Their terms and conditions may well say that there needs to be a 'major' change....but they don't give any examples.
We all know that they will never make a change and admit to it being major.

Should everyone that has stayed in the hotel before they changed the brochure it was in get a refund?

tomtontom

dleafy wrote: »

Why does the change need to be material?
I booked this holiday because this hotel had been classed in the 'A La Carte' range by the company I booked it with.
That company does not now feel that this hotel meets the requirements for that range. Why?....I don't know (BTW, neither do you!).

I can only assume that due to customer feedback or a visit from the Thomson inspectors, they have thought 'you know what...this place ain't as good as we thought....let's downgrade it and reduce the price accordingly'.
I'm not a serial complainer BTW, I just like to get what I paid for. I don't allow big companies (or internet forums) to bully me.
I don't know why so many people would allow themselves to be dictated to when they've gone out and worked hard to pay for their holiday.
Like I said, The change does not have to be physical.
Their terms and conditions may well say that there needs to be a 'major' change....but they don't give any examples.
We all know that they will never make a change and admit to it being major.

The change needs to be material in order to constitute a fundamental breach of contract. This has already been explained to you. The terms and conditions do detail what they consider to be major changes.

I don't know what has changed, but that is irrelevant because I'm not the one kicking off about it. The reviews for the resort are excellent.

Why do you think the operator is bullying you? They are not making you accept anything different to what you purchased.

mgdavid

duchy wrote: »

I can see why the OP feels the need for compensation.
All her friends and family know she is an "A la Carte type person"
Imagine the shame and embarrassment if they discover she's gone on an ordinary holiday without those prestigious A la Carte baggage tags. This could be social ruin.
Only the socially clueless don't know that content is nothing and the label on a product is everything after all.

Nailed it!

duchy

Flight- the same
Transfers - still taxi
Hotel the same
Facilities the same

Only difference Thomson rep won't wear a badge saying A la carte and there's no a la carte baggage tags.

Maybe if you asked Thomson nicely they'd get the rep a badge and send you a couple of baggage tags

Sorry but you are been ridiculous.

I'm no fan of Thomson and have had thousands of dealings with them over the years as I used to be a travel agent in another life but in this instance you just sound silly.

You can't even argue that had you booked later you'd have got a better price....as you've admitted that the brochure it was in is far more important to you tan the holiday itself so you've backed yourself into a bit of a corner by saying you'd only consider hotels that still appear in the A la carte brochure.

peachyprice

dleafy wrote: »

Why does the change need to be material?

Because without a material change it it still the exact same holiday. 'A la carte' is not an official classification, a hotel cannot lose it's 'a la carte' status because it doesn't exist.

I can only assume that due to customer feedback or a visit from the Thomson inspectors, they have thought 'you know what...this place ain't as good as we thought....let's downgrade it and reduce the price accordingly'.

Or, just as likely, they may put hotels in their a la carte category because they only have a limited number of allocated rooms, and have have just been allocated more rooms in this hotel. Or they may only have a set number of hotels in the a la carte brochure and this had been on there the longest so they moved it out to make room for newer hotels. Or they may only put hotels into the a la carte brochure that are over a certain price bracket and have negotiated a lower room rate for next year. Or they may only keep hotels in the a la carte brochure for a set number of season. Or...........or...........or. There are a myriad of reasons that it may have been moved, none to do with standards dropping.

But you assume it has to be because it's not as good as it was? Even though nothing has changed?

dleafy

We're all so sure nothing has changed!
Good that.

glentoran99

dleafy wrote: »

We're all so sure nothing has changed!
Good that.

So what has changed then? You seem convinced it has? What have the specifically changed from wht you have booked?

tomtontom

dleafy wrote: »

We're all so sure nothing has changed!
Good that.

No, we're all sure you can't tell us that anything has changed. It is for you to prove your holiday is different to what you have booked.

duchy

Incidentally hotels moving from one brochure to another with a tour operator isn't unusual. I'd often have customers come in wanting to book the same hotel as last year and have to hunt around the differing brochures til I found where they had moved it to. I never ever had a customer decide that because it was under a different branding they no longer wanted to go back.
It'd be a bit like a husband wanting a divorce because his blonde wife had changed her name from Jane to Jayne. Now if she'd gone brunette he might have a point as it would be a material change !