Can I cancel?

littlereddevil

harrys_dad wrote: »

You have clearly made your mind up so why ask for opinions? Maybe you just need advice on what to do so that you can cancel. Do they have a complaints procedure? Have you written to cancel, stating reasons and quoting terms and conditions?

That's exactly what they asked for!
What did you think they were asking?

peachyprice

dleafy wrote: »

Nailed it!

But it still means diddly squat!

There is no legal definition of an 'a la carte' holiday, it's a made up, imaginary marketing term, how do you prove you're not getting something imaginary, when you're getting exactly the same?

The best you're likely to get is a move to another 'a la carte' hotel.

littlereddevil

Voyager2002 wrote: »

You paid for an 'a la carte' hotel: what they are now offering you is not a hotel that meets the standard that they believe is required to be considered 'a la carte'. That is a reasonable case to request a refund. Put your request in writing, and see what happens.

Exactly how I see it. It is def a downgrade and the fact is they emailed you to tell you this

peachyprice

littlereddevil wrote: »

Exactly how I see it. It is def a downgrade and the fact is they emailed you to tell you this

How is a downgrade when they've only change the brochure they put it in? Nothing has changed, the hotel hasn't lost any stars or started getting bad reviews, it's just a change in marketing by Thomsons, nothing else.

budgetflyer

It is a downgrade. Otherwise it would be in the A La Carte brochure still.
Yes it is still the same hotel, however Thomson now feel its standards have fallen so they have put it in the next category.

dleafy

peachyprice wrote: »

But it still means diddly squat!

There is no legal definition of an 'a la carte' holiday, it's a made up, imaginary marketing term, how do you prove you're not getting something imaginary, when you're getting exactly the same?

The best you're likely to get is a move to another 'a la carte' hotel.

So nothing has changed?
I'm getting exactly the same?
Then why bother changing it?...why bother emailing, writing to travel agents and customers. Why re-print brochures?
You seriously think they did this for !!!!!! and giggles?
Give your head a shake!:)

peachyprice

dleafy wrote: »

So nothing has changed?
I'm getting exactly the same?
Then why bother changing it?...why bother emailing, writing to travel agents and customers. Why re-print brochures?
You seriously think they did this for !!!!!! and giggles?
Give your head a shake!:)

So what has changed?
What are you not getting?

What did they say had changed when you asked them why they'd changed the brochure they put it in?

Newsflash, they didn't reprint the brochures just because they moved one hotel, it's that time of year when new brochures are issued.

You need to give your head a shake, for letting Thomsons appeal to your vanities in the first place. And let's face it, if you really wanted the absolute best of the best you wouldn't be going on a Thomsons package holiday in the first place.

The majority of people recevieving that email would have read it, briefly wondered why, then carried on with their day.

The hotel will be in dozens of brochures all over the world (or Europe most likely) do you think that they all have and 'a la carte' section to put it in, no they don't., but it's still the same hotel. Imagine if, shock horror, it's in a German budget brochure, what would you do then?

dleafy

"The majority of people recevieving that email would have read it, briefly wondered why, then carried on with their day."

Thanks exactly what Thomsons are hoping for!.....sheep. Don't be a victim!

It's obvious that something has changed at this hotel to cause Thomsons to re-categorize it. All I'm asking is to be allowed to to book the holiday I want. If they've changed the category of this hotel, then I should be allowed to change my mind as to whether I want to stay there.
Is that too much to ask?
I won't ever just accept holiday companies changing things that I've paid my hard earned money for.
Over the years I've had 5 run ins with holiday companies and I've got satisfaction every time.
I realise that their front line staff do not have the power to do anything...they're call centre workers. I will pursue this until I get a satisfactory outcome. I promise you, they'll get sick before I do.

dleafy

"So what has changed?
What are you not getting?"

I'm not getting a A la Carte holiday....I'm getting a Platinum one at a A La Carte price.
I'm getting a £600 taxi.
Newsflash...I'm not happy about it!

peachyprice

dleafy wrote: »

"The majority of people recevieving that email would have read it, briefly wondered why, then carried on with their day."

Thanks exactly what Thomsons are hoping for!.....sheep. Don't be a victim!

Most people book a holiday that costs that much based on their own research and their own opinion of a hotel, not what brochure a TA puts it in.

So you're saying if it had been in the Platinum brochure in the first place you never would have booked it?

It's obvious that something has changed at this hotel to cause Thomsons to re-categorize it.

What? What has changed?

You don't think that it could just be that they have say 20 hotels in the a la carte brochure, a new hotel opened that they wanted to put in there so they moved your hotel? I doubt they think that many people would be so vain as to worry about which brochure their chosed hotel is in.

All I'm asking is to be allowed to to book the holiday I want. If they've changed the category of this hotel, then I should be allowed to change my mind as to whether I want to stay there.
Is that too much to ask?

No that is not what you're asking, you haven't asked to change it to another hotel in the a la carte brochure (that means nothing in the real world), you've asked to cancel entirely.

I won't ever just accept holiday companies changing things that I've paid my hard earned money for.

Again, apart from the paper it's printed on, what have they changed that you've paid for? The price is likely to have changed if it had stayed in the same brochure, the two are not intrinsic.

Over the years I've had 5 run ins with holiday companies and I've got satisfaction every time.
I realise that their front line staff do not have the power to do anything...they're call centre workers. I will pursue this until I get a satisfactory outcome. I promise you, they'll get sick before I do.

I wish you luck. Perhaps as you've had so much trouble with holiday companies you should consider independent travel, the only way you'll actually get what you paid for.