Lloyds Bank terrible customer service/care

reppie

of course, because when i am speaking to someone i would like to help me i steam in with 'fool'.

colsten - no i just don't need condescension from people with fantastic account histories who are offering nothing but.

reppie

Well after finally getting a callback from someone in the complaints team and finally getting through to the CSU, the very helpful Lauren has put a 'controlled service' on the account which basically turns it back in to a planned overdraft (comparable charge plus fees). Not sure why the rest of the company is so reticent to actually help people really