Help - Was I Mis-sold my Car?

force_ten

Goonie wrote: »

Yes but why should I have to? I'll be going out of my way to drive it for however long to regenerate, wasting time and fuel frequently. I'm not sure if you read the part where I said the DPF warning light does not come on or that no lights come on to say that the regen is in process so how would I even know when it needs doing or how long to drive for? It could need 25 mins and I drive for 20 thinking that should do but as I have then cut it short I'm doing even more damage.

I run a car with a DPF and i know a fair bit about them and the problems that they can cause

my car does not have any form of light that tells you that a dpf regen is taking place it is just something that happens in the background that you never know about, my car does have a light that comes on if the dpf becomes blocked and it really is to late then

you said why should i have to go for a run, the answer to that is because you have got the wrong car for your needs, your short trips and regular stop start mean you should be driving a petrol car

the sad thing is people become blinded by the huge claims for massive miles per gallon and low road tax on diesel cars so jump in and then find that a modern diesel is not suited to their needs

forums.moneysavingexpert.com/showthread

have a look at that thread about DPF problems on a brand new corsa

of all the replies that you have received stupid as you think they are not one of them agrees that you were miss sold the car so i dont think you will get anywhere going down that road

doningtonphil

hello goonie


Did you read the owners manual when you bought the car? As you quite rightly pointed out in a previous post your car is a high value item made up of thousands of intricate components. Thankfully, to assist us mere mortal drivers the manufacturers provide a few instructions about how to ensure we get all of the thousands of intricate components to work together nicely


Assuming the car you bought was BRAND NEW in OCTOBER 2013, I am assuming the manual you will have been provided with is the MODEL YEAR 2014: JULY 2013 edition.


I had a look at the table of contents and noticed a subheading entitled 'DRIVING AND OPERATING'


How kind, the manufacturer has taken time to advise the owner of thousands of intricate parts bolted together as an automobile how best to drive and operate this complex piece of machinery. The 2nd page of the driving and operating section talks about the DPF during 'running in' and then directs you to page 168 where it discusses, very specifically, the driving style required and the POTENTIAL DAMAGE that can be caused by not following the advice


(A side point is that it does state a warning light will come on when the filter is full and the driver information centre will also advise it is full - if you are saying the light is not coming on and the first indication is the car going to limp mode then you need to get that FAULT investigated)


So on the very first day of owning your car, having taken the time to give the handbook a read, you will have realised what is required to keep the car healthy.


When you read the manual, what were your thoughts about the 'Driving and Operating' section?


So in conclusion, your argument with the garage should be about the fault that you are getting none of the warnings the manual describes NOT that the car requires a driving style that is compatible with your lifestyle

PeacefulWaters

Goonie wrote: »

See Ectophile's post. I did say in my OP that it was consumer advice who said the responsibility lies with the finance company and it was them who recommend I raise a case with the ombudsman

Did you complain to the finance company first?

Either way, I think you're stuffed.

burlington6

Goonie wrote: »

I want the car replacing or I want out of the finance agreement

I'd get that out of your head

Quentin

Goonie wrote: »

I want the car replacing or I want out of the finance agreement

Hopeless expectations.

You had a good offer when they offered to let you trade it in last year. At that time you look to have been in a position to enjoy some goodwill from the dealer sympathetic to your ignorance over diesel compared to petrol cars.

That goodwill has probably evaporated after all this time.

Either live with it or get on with changing!

Buellguy

Name the dealer cos I'd use them, sounds like they have gone above and beyond what I'd expect of em

Mr_Mink

Surely with a bit of research (something like this http://www.thisismoney.co.uk/money/cars/article-2130561/Diesel-vs-petrol-Used-diesel-car-cheaper-10-000-miles.html) you'd have discovered that the premium of a a diesel car plus the extra pennies for diesel at the pump would have led you to the knowledge that it will take doing a minimum 10,000 miles a year to even get to the point of break even when compared to the cost of the petrol version of the car.

And with that knowledge, why would you buy the diesel in the first place if you only do low mileage?

mattyprice4004

A thread full of useless arguments, grumpy people and people who think they're right no matter what arguments are presented. Good old MSE!
I have to say I'm on the fence - with DPFs being such a massive pain in the backside, I'd say the salesman should have at least mentioned it.
If my parents went to buy a new car, they'd have no idea. My Mum drives 2.5 miles each way in a 30 zone to work and back, which would clog a DPF quickly!

somethingcorporate

mattyprice4004 wrote: »

A thread full of useless arguments, grumpy people and people who think they're right no matter what arguments are presented. Good old MSE!
I have to say I'm on the fence - with DPFs being such a massive pain in the backside, I'd say the salesman should have at least mentioned it.
If my parents went to buy a new car, they'd have no idea. My Mum drives 2.5 miles each way in a 30 zone to work and back, which would clog a DPF quickly!

The bottom line is it wouldn't be a sales person's job legal responsibility to ascertain that information. If your mum has a certain need she should raise it and ask questions and do the research prior to purchasing and this is something the OP failed to do.

I agree that the garage have treated them reasonably here.

roonaldo

Goonie wrote: »

I'm saying the salesman has a duty of car to ensure you are buying the right car for you

Grow up and take responsibility for your actions.

You were not taking out some sophisticated financial investment product so not sure why you are comparing it such a sale. There is no such thing as the sales person having a duty of care you are buying the right car.

Equally Tesco have no duty of care to ensure you are buying the right beef burgers. Currys have no duty of care to ensure your TV is not too big for your lounge.

Nothing was mis-sold. Mis-purchased yes.