Help - Was I Mis-sold my Car?

Goonie

ACG wrote: »

Urmston to Stockport in the fast lane - is that not enough to clear the filters? Thats a good 5-10 minute drive at 60-70 mph isnt it?

I do the reverse journey once a week and was under the impression that would be enough to clear the pipes so to speak - I have a diesel on order.

I cant really help as I know less about cars than a 5 year old girl but its given me food for thought.

Possibly not as that's about the same distance I travel

Goonie

force_ten wrote: »

you are saying that the salesman has a duty of care to ensure that the car you are buying is correct for your needs, but did you ask at any point "is this deisel car suitable for my style of driving"

i would suggest the answer to that question will be no

so there is fault on your part that you dont want to accept and want to place all the blame squarely on the selling dealer

sorry if the replies you are getting are not what you want to hear but it is not the selling dealers fault that you choose the wrong car for your needs

No I didn't ask if it was suitable for my style of driving which is a valid point but now Joe Horner mentions it, I'm sure my annual mileage was questioned as the garage provided a temporary insurance. I'll have to look into this, thanks

Goonie

force_ten wrote: »

that is not true either

now you are aware that the car you have bought is fitted with a diesel particle filter you can adjust your driving style to make sure that you meet the criteria for diesel particle filter regeneration

Yes but why should I have to? I'll be going out of my way to drive it for however long to regenerate, wasting time and fuel frequently. I'm not sure if you read the part where I said the DPF warning light does not come on or that no lights come on to say that the regen is in process so how would I even know when it needs doing or how long to drive for? It could need 25 mins and I drive for 20 thinking that should do but as I have then cut it short I'm doing even more damage.

Bantex_2

There is a difference between being mis sold and just having a vehicle with faults.

Goonie

Joe_Horner wrote: »

Straight answer to the straight question in your title:

No, you weren't mis-sold your car. A salesman has no "duty of care" as you describe it, but he does have a legal obligation to be honest about anything he's asked.

So, had you told him what your driving routine was, he would have been required to advise you that it might cause DPF problems just as he would have been required to advise you that the 7 foot wide car you're looking at won't fit in your 6 foot wide garage (as suggested above) , or that the manual car you're considering isn't suitable for your autmatic licence if you mentioned to him that you had a 6 foot wide garage and an auto licence.

But he has absolutely no obligation to interrogate you to discover possible problems, or to refuse an unsuitable purchase if he advised against it but you decided to buy anyway, which is what a "duty of care" would involve.

Thanks for this, as mentioned a moment ago I'm sure my style of driving and annual mileage would have been questioned in order to provide temporary insurance so I may have some paperwork on this

Goonie

Nodding_Donkey wrote: »

Um, what has the financial ombudsman got to do with you buying the wrong car?

See Ectophile's post. I did say in my OP that it was consumer advice who said the responsibility lies with the finance company and it was them who recommend I raise a case with the ombudsman

poppasmurf_bewdley

So we've now ascertained that you didn't read the brochure, the manual, or the forums on Vauxhall, yet went ahead and spent a good few grand on a car, about which it appears you knew absolutely nothing.

But now you are absolutely certain that you have been mis-sold the car, which you now apparently know a lot about. It's a pity you didn't take the trouble to find all this out before you bought the car, instead of trying to convince yourself the dealer or salesman should have known all about it.

To quote you:

"I spoke to salesman on two occasions prior to purchase about the car. First of all to enquire about the car and the second time to enquire further and take for a test drive. At no point did he mention anything to do with this ‘DPF’ Filter."

What exactly did you enquire about on these two occasions? I bet you didn't ask about the DPF. In fact, I bet you didn't ask a single technical question. You asked about the mpg, the price of road tax, how much the payments were, and when you could have the car.

And now - to repeat myself - nine months later - you say the car was mis-sold to you!

So to answer your question of what you are entitled to. You are entitled to the car you chose, asked about, test drove, ordered and got. Nothing more.

FinancialController

This is in no way the fault of the garage. I think they treated you fairly by carrying out the repair as a goodwill gesture.

This is down to you and you alone. You bought a product and it was up to you to determine if it was suitable or not.

This is no different to someone who is allergic to nuts complaining about a product that contains nuts even although it stated it on the label.

You bought a diesel car without doing the necessary research or reading the handbook.

You just seem to embody the culture today where everything must be someone else's fault.

This is not what you wish to hear, nonetheless it is the summary of the end result of your "complaint"

Bantex_2

Mis selling is really a financial services thing. Unless a car salesman actually lied to you and you can prove it, there is not much that can be done. There is no duty of care for the seller to ascertain if the product is suitable for the buyers purposes.

mchale

Goonie wrote: »

I did research but had never heard of this problem. I always research anything before I buy, read reviews

Really: https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#q=common%20problems%20with%20diesel%20cars