Help - Was I Mis-sold my Car?

Goonie

burlington6 wrote: »

What outcome do you want?

I want the car replacing or I want out of the finance agreement

Goonie

poppasmurf_bewdley wrote: »

I won't even attempt to wade through everything you've written, but from a quick glance:

You bought the car in October last year, and in July this year - nine months later - you complain about it not being suitable?

A regular five mile motorway journey twice a day should be sufficient to keep a DPF clear. I've had one for three years, do mostly short journeys, and very rarely use motorways, but had no problems whatsoever with my DPF (Ford Mondeo Mk4).

I'm complaining as soon as there's been a problem, I don't think many people usually complain before a problem do they? How would they know about it if it hasn't happened yet?

Goonie

Johnmcl7 wrote: »

What car is this and what engine does it have? The main problem as you've mentioned further on is that there should be a dpf light coming on to tell you the car has not been able to passively regenerate the filter and you need to drive at higher revs to actively regenerate the filter and allow it to clear itself. The symptoms you have described should only be happening if the active regeneration has failed and it needs the garage to do a forced regeneration to clear the filter or some component of the dpf system has failed. On my previous car (a Skoda Octavia with the two litre diesel vw engine) and it was going into limp home mode because of a failing pressure sensor which was a common failure on that engine.

The suitability of a diesel car for your use is a secondary issue, it's not a good pattern for a dpf but newer diesel engines are better at regenerating the filter and the frequent short drives should mean yyou have to actively regenerate the filter more often.

It is an Astra 2.0 CDTi

Goonie

Nodding_Donkey wrote: »

I'm really interested in which Ombudsman you've complained to.

Financial Ombudsman

Goonie

Foxy-Stoat wrote: »

Stopped reading after the first bullet point.

Have you read the manual that mentions the DPF?

I have now read the page now that I am aware of it yes. Are you saying I should have read every page of the manual and I am at fault for not doing so? Does anybody actually read the full manual of their car? Every single page? I find that very hard to believe

Goonie

force_ten wrote: »

you bought the wrong car you should have gone for a petrol engine variant

this is not the first post on this and it certainly wont be the last complaining about a car with a dpf being mis sold

the way your post reads you picked the car out and spoke to the dealer twice before sealing the deal, if that is the case then it is your own fault that you have a car that is not suitable for your needs

when you go to the supermarket and pick up a loaf of bread does the checkout operator ask if you have a wheat allergy and are you gluten intolerant or do you have a nut allergy?

the answer to that is no so if you pick out a car why would you expect salesman to check that the car is suitable for your style of driving

Great analogy. Comparing a £1 loaf of bread made up of a handful of ingredients to a £10,000+ vehicle made up of thousands of intricate components? And I think I would know if I had an allergy but can't be expected to know everything about a car.


Try again if you like, see if you can come up with something a little better and maybe funnier.

Goonie

mchale wrote: »

OP, maybe your thread title should be:

help- I bought a car without research.

I did research but had never heard of this problem. I always research anything before I buy, read reviews, etc but how can you know everything about something you are going to buy? Especially something as complex as a car?

force_ten

Petrol vs diesel – other factors to consider
Conventional wisdom says that petrol models tend to be faster, smoother and quieter than their diesel counterparts. However, diesel cars have become more refined, as carmakers have developed ways to mask the trademark signs - to the point where you may even struggle to tell the difference in some upmarket models. Often, the visible give away is the rev counter, which will have a much lower rev limit than one for a petrol car.
Diesel engines also offer increased torque (pulling power) from low revs, which is especially useful when towing or overtaking.
Diesel cars are more efficient, and so use less fuel for a given mileage, potentially causing less damage to the environment (especially if fitted with a diesel particulate filter to trap the nasty soot-like emissions many associate with diesels).

Google petrol or Diesel and you will get lots of results and the quote above is from a leading consumer magazine

a cursory glance at a few articles and i cant see anybody saying that a modern diesel car fitted with a DPF is not suitable for somebody who drives mainly short trips and in town

I know somebody who bought a brand new car and did 600 miles before the DPF was blocked and the car was in limp mode and the dealer wanted to charge a lot more than £165 to fix it

some DPF,s run up to £800.00 just for the filter without fitting

Goonie

Thanks to Johnmcl and BJV for the only sensible answers

poppasmurf_bewdley

Goonie wrote: »

I'm complaining as soon as there's been a problem, I don't think many people usually complain before a problem do they? How would they know about it if it hasn't happened yet?

If I bought a car, I would know it is unsuitable within a week or two. Just like I did when I bought a brand new Mazda 323 and within three months traded it in for a Volvo V70. It wasn't the dealer's fault I bought a car which was too small for me, but there again maybe he should have asked me if I wanted a small car rather than a large one. Did he mis-sell the Mazda to me? I think not.

To complain that a car is unsuitable after nine months is stretching incredulity to it's maximum limits and beyond.

Let's be honest. You've just decided you don't want the car any more and are looking for a way out without it costing you. You made the choice of car, nobody else, and you will either have to live with it or sell it and buy another.