A crazy glitch at Natwest with cash deposit.

somethingcorporate

malchish wrote: »

I do no ask for help here, there was not a single thread where I asked for help. I am helping the others.
I returned hard earned money to 900 people, to your big upset, in the past. I would definitely not listen to any of your advice, since, as you spend all your day on here, hardly you have a busy job where you are an expert. Just ignore my threads and do not flood them.
You either sit in the office on a minimum wage and get bored,or are unemployed, judging by your everyday activities.
I gave facts, Learn from them.

Any evidence to support your claim you helped 900 people get money back? You seem to have very few thanks for helping so many people that you claim to. This has been discussed before and you've been exposed for making outlandish claims with no evidence to support them.

I'm off sick today after some food poisoning so not at work so your claims are again false. I do ok - if you look through some of my posts I've said a number of times what I do and how much I earn - it's in the list your job and wage thread if you care to take a look.

I think I've responded to another of your "facts" you recently posted just here. You've partially quoted and misconstrued to back up your opinion when in reality it is totally false and not remotely a fact (just your wrong opinion).

Again I suggest people look back through your posting history (let's be fair, there isn't much of it) to see how "helpful" you really are.

JimmyTheWig

malchish wrote: »

1 Because this is what I assume he always does - taking ATM receipts. This is a normal precaution. .I always do this, too, many people do. How can this be relevant? Every time I check my balance, I take a mini statement. Every time I speak to a bank, I record the call, with name, tel. number, date-time recorded.
It is a habit, and it pays off. As you see, for the gentleman this practice paid off - always check balance before any withdrawal.
Do you wish he had not done it?

2 Why 20 min -- this is just what shows on the receipts. - was discussing a new option for a saving account maybe? Do you find it hard to spend 20 min at the Bank? Went to answer an important business call? Made other things - opened an ISA for example?
I do not understand on what grounds you are challenging 20 min.

They asked what I was going to ask, before I got to this bit.
I find the reported behaviour unusual.
Now, some people do unusual things and that's fine.
Other people do unusual things because they have an unusual situation.
Other times it seems like something unusual has happened but really it hasn't because we didn't have all the information to start with.

Yes, your friend may just behave differently to most people when they go to the bank. But it strikes me as a pretty big coincidence that the person who went to such lengths to check and get proof that the money was cleared in his account would be the one to get stung by the glitch of the money not clearing in his account.
Sometimes coincidences happen.
Other times it is because there is something else at play.

There are so many outstanding questions here.
1. Why did your friend paid the cash into the current account rather than paid the credit card directly?
2. Why did your friend paid the cash in in various transactions rather than in one go?
3. Why did your friend gathered so much evidence that the money was in there, rather than just accepting the receipt that would be given to say that the money was paid in?
4. Why did your friend waited 20 minutes before making the payment to their credit card?

I'm not saying that your friend has done anything wrong. Just that without satisfactory answers to the above things sound a little odd.

5. Why does the statement show the cash being credited the next day, despite showing that it was paid in on the day in question?
6. Why was a letter sent out that is different to the standard letters that stclair's colleagues send out?
7. Why did multiple people on the phone get confused about the 2:30pm deadline if this was completely irrelevant?
8. Why did someone hang up on your friend?
9. Why were they going to charge for two days of overdraft usage when even if the cash wasn't credited until the next day it would only have been one day?

Obviously these are questions for Nat West rather than the OP or his friend, but I'd be interested in the answers when they get to the bottom of it.


My guess would be that a cheque had been paid in a couple of days beforehand. The cash was credited straight away. The balance showed the cheque and the cash, but the available balance wouldn't have included the cheque until two days later.

JimmyTheWig

Hold on - another thought...

If you use a non-standard ATM (e.g. one of those ones in newsagents where you pay £1.50 to get your cash) or get cash back from a supermarket, does this always hit your account straight away?

Might the OP's friend have done this (possibly multiple times between depositing cash into the current account) so the balance wuold show as having lots of money there but really it was all spoken for?

RuthnJasper

malchish wrote: »

Wow! your fantasy already thinks up abuse! Very credible opinion!You seem desperately interested in defending Natwest here , and in all other posts of yours you seem to be also not on the side of a consumer. I wonder why you post soooo much.

However, the very staff at Natwest apologised for their colleague's behaviour already, so this is not disputable,i am afraid - whatever you dream up.


The rep hanged up, because he did not know that his rudeness would be recorded and then supplied to his bosses . he must have thought his behaviour would be impossible to prove . He said the false info, insisted on
it, when confronted about giving the wrong info, he preferred to put the phone down - unfortunately for him, on this occasion he got caught and yes he may be playing with his job (however i doubt this).

Loath though I am to kick a wasps' nest, I have to say that your posts, Malchish, are highly disrespectful and bordering on the abusive.

People have asked valid questions in order to ascertain more information so that they are better-placed to comment or suggest advice. Yet you saw fit to sneer and snipe at them. Deeply unpleasant.

For what it's worth, I wonder if Natwest's suspicions were aroused by the depositing of several different amounts in cash on the same day? I've heard of other banks (HSBC being one) who, in these circumstances, will investigate whether there is any risk of money-laundering or other untoward situation. This could have caused the delay.

malchish

JimmyTheWig wrote: »

Hold on - another thought...

If you use a non-standard ATM (e.g. one of those ones in newsagents where you pay £1.50 to get your cash) or get cash back from a supermarket, does this always hit your account straight away?

Might the OP's friend have done this (possibly multiple times between depositing cash into the current account) so the balance wuold show as having lots of money there but really it was all spoken for?

if you read my posts carefully, you will see that the Atm was inside the branch

malchish

RuthnJasper wrote: »

Loath though I am to kick a wasps' nest, I have to say that your posts, Malchish, are highly disrespectful and bordering on the abusive.

People have asked valid questions in order to ascertain more information so that they are better-placed to comment or suggest advice. Yet you saw fit to sneer and snipe at them. Deeply unpleasant.

For what it's worth, I wonder if Natwest's suspicions were aroused by the depositing of several different amounts in cash on the same day? I've heard of other banks (HSBC being one) who, in these circumstances, will investigate whether there is any risk of money-laundering or other untoward situation. This could have caused the delay.

disagree. i react to normal questions normally, ,with respect. however ,there are people on this forum trhat go out of their way to confuse info, muddle, discredit.
I respond accordingly - point out their negativity.

Nothing suspicious about cash deposits, several separate transaction so it would be easy to count.
i already posted that the credit card payment was bigger than each of deposits, so it was far more reasonable to first pull them, and let the cashier calculate.b This all has already been discussed! Read!

JimmyTheWig

malchish wrote: »

if you read my posts carefully, you will see that the Atm was inside the branch

He used the ATM in the branch to check the balance and get the mini-statements (why he did this being one of my questions) but maybe he used a different ATM to withdraw cash which didn't yet show up.

JimmyTheWig

malchish wrote: »

i already posted that the credit card payment was bigger than each of deposits, so it was far more reasonable to first pull them, and let the cashier calculate.b This all has already been discussed! Read!

Already been discussed, but not to an extent that makes sense.
I, for one, don't understand any situation where it is easier to pay cash in in multiple installments than pay it in all together.

I think RuthnJasper may have a valid point there.
The way the cash was paid in sounds a bit suspect to various people on this forum. I'm not saying that something dodgy was going on, but it sounds like it.
If it looked dodgy to the bank then it is reasonable that they check.
If that happens then it seems reasonable that the cash isn't available while they check.
But I would have thought that once they had checked and were happy that there had been no foul play then they should back-date the credit.

malchish

JimmyTheWig wrote: »

There are so many outstanding questions here.
1. Why did your friend paid the cash into the current account rather than paid the credit card directly?
2. Why did your friend paid the cash in in various transactions rather than in one go?
3. Why did your friend gathered so much evidence that the money was in there, rather than just accepting the receipt that would be given to say that the money was paid in?
4. Why did your friend waited 20 minutes before making the payment to their credit card?

I'm not saying that your friend has done anything wrong. Just that without satisfactory answers to the a5. Why does the statement show the cash being b
credited the next day, despite showing that it was paid in on the day in question?
6. Why was a letter sent out that is different to the standard letters that stclair's colleagues send out?
7. Why did multiple people on the phone get confused about the 2:30pm deadline if this was completely irrelevant?
8. Why did someone hang up on your friend?
9. Why were they going to charge for two days of overdraft usage when even if the cash wasn't credited until the next day it would only have been one day?

Obviously these are questions for Nat West rather than the OP or his friend, but I'd be interested in the answers when they get to the bottom of it.


My guess would be that a cheque had been paid in a couple of days beforehand. The cash was credited straight away. The balance showed the cheque and the cash, but the available balance wouldn't have included the cheque until two days later.

0. My friend is unusual - well, he is highly paid professional which is unusual, he is more cautious than average. Also,this mistake is not the first natwest ever made. After this thread more people will take extra precautions - so this will become ore usual.
You do not seem to have read my posts with due attention.
1 explained in previous pages. Read.
2 explained. Read! Several odd amounts, easier to count.
3 he always takes mini statement, wheneer at ATM. i do, too, and highly recommend that you do , too, from today.
4 he did other things: answered a business call. checked other accounts at ATM. and, atuslly, not relevant anyway.
5 Why does the statement show the cash being
credited the next day, despite showing that it was paid in on the day in question?
Exactly!!! Because Natwest has messed up!!! we will find out why soon
6 Why was a letter sent out that is different to the standard letters that stclair's colleagues send out?
beause stclair does not know about other standard letters .
7. Because they are not knowledgeable/professional enough, this is failure of Natwest. But not multiple, but only 2, read! The rest knew that cash over the counter is alwasy instant - stclair as well
8read! you fail to read!because this unpprofessional eber of staff told of 230 cut off for cash, was confronted that this was not true, so hanged up
9. Why two days overdraft? Exactly!No idea! This was told by the guy who put the phone down on the customer!Because this is a total mess at Natwest!!!

Archi_Bald

I'd love to know what the Natwest complaints team makes of this thread. Alas, it's one of the things we'll never find out about.