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A crazy glitch at Natwest with cash deposit.
Comments
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JimmyTheWig wrote: »Personally, yes I probably would. But I appreciate that I wouldn't necessarily be normal here either!
But the simplest thing to do, surely, would be to say "Hello, I've got some cash to pay in" and give the cashier the three envelopes.
not necessarily. Both ways are simple. He must have wanted to keep track of the incoming sums, so they show on statement.0 -
About 24 hours later, and I feel compelled to make one further post in this thread as some additional information has materialised.
Sounds your friend is not short of a bob or two (as am I, btw, but my circumstances are irrelevant. I just want to save you from launching another insulting salvo).he simply had money in other accounts, too, so could choose from whih one to pay his credit card, and from which one to pay for his new BMW/present for mother-in-law/Monet painting at auction..
Bit of a nuisance to be charged £12 for apparently no good reason but £12 doesn't sound likely to have caused any hardship to your well-off friend.The charges were not defined in the letter. over the phone - £12 - they will be waived
In my opinion, I think it is neither outrageous nor horrifying if Natwest made a mistake that resulted in a £12 charge which, according to what you said, will be waived. Annoying, yes, horrifying and outrageous, no.I await that you supportively express how outrageous and horrifying this Natwest mistake is, in your opinion
TBH, what I find outrageous is that anybody would suggest "some employees" should be dismissed over a mistake that resulted in a £12 charge which, according to what you said, will be waived. If everybody who made a £12 error got immediately sacked, there would be very few people in a job.For once, I believe that such a mistake is indeed outrageous, and it worth dismissing some employees over this, and making a proper goodwill compensation to the horrified client
As to compensation - your friend should obviously not be charged £12 if this was levied in error, and in this case he is also entitled to any of his expenses that arose directly from the error.
I find it hard to believe that your well-off friend was indeed horrified by finding Natwest wanted to charge him £12 for what he could prove was an error. Annoyed, may be, but horrified?
thank you, no, I won't get horrified over this case. There are wars and terrorism and !!!!!philes that horrify me, but not a minor mistake by a bank..... get horrified by this outrageous mistake by Natwest0 -
Well, colsten, Natwest disagreed with you.
Complain upheld. Mistakes admitted.
Customer 100%in the right.
They apologised. They will fully rectify the situation to his and MINE full satisfaction - whatever this can mean for colsten etc
Well done Natwest for quick response.
Thank goodness that complaint team are not like you, colsten.
End of story!
the problem was that after 4.30 the cash was not available - the website is misleading, and the cashier had no idea. The signs will be placed in branches .
Nothing to vent about, no fraudulent deposits, no forgotten direct debits...clear glitch by the bank,-how disappointing for all the trolls.0 -
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in what way?Well, colsten, Natwest disagreed with you.
that is good news for your friend.Complain upheld. Mistakes admitted.
Can you clarify, were the deposits made on a Friday? Which could go some way towards explaining 2 days overdraft, although there is nothing in the T&Cs that says cash processing on a Friday is different to any other day.the problem was that after 4.30 the cash was not available - the website is misleading, and the cashier had no idea.
stclair, can you find out for us whether there is any special cash processing on Fridays? Or whether there is a daily 4.30 cutoff for cash deposits? And why none of these are mentioned in the T&Cs?
I am looking forward to those signs, and also to the changes to the T&Cs as they govern the rules.The signs will be placed in branches .
it is none of your business how and where I spend my time as long as I am not encroaching on your personal space. The MSE Forum is not your personal space.so, instead of sitting all day on the forum with 20 posts per day (4-5 hours a day at least with no days off, including reading), better help in a charity shop to fight with wars and terrorism.0 -
Colston in reference to your question.
Their are no cut off times for Cash Deposits in a branch cut off times only relate to cash deposits put in an envelope with the branch.
They have cut off time for cheques but for cash paid over a counter NO.
Cash is available instantly the only time the dates would possibly differ is money was paid in on Saturday it would be dated for Monday on a bank statement but would be available instantly.
We all have our own opinions and if i`m totally to be honest. I do not think some of the comments made in this thread are true or 100% accurate.
3 PAYMENTS INTO YOUR ACCOUNT
3.1 Cash and electronic funds
3.1.1 Cash paid in at a branch will be added to your account and treated as cleared immediately.
3.1.2 Cash paid into a quick deposit facility before 3.30pm on a business day will be added to your account and treated as cleared on the same day. Otherwise, it will be processed the next business day.Im an ex employee RBS GroupHowever Any Opinion Given On MSE Is Strictly My Own0 -
Colston in reference to your question.
Their are no cut off times for Cash Deposits in a branch cut off times only relate to cash deposits put in an envelope with the branch.
They have cut off time for cheques but for cash paid over a counter NO.
Cash is available instantly the only time the dates would possibly differ is money was paid in on Saturday it would be dated for Monday on a bank statement but would be available instantly.
We all have our own opinions and if i`m totally to be honest. I do not think some of the comments made in this thread are true or 100% accurate.
3 PAYMENTS INTO YOUR ACCOUNT
3.1 Cash and electronic funds
3.1.1 Cash paid in at a branch will be added to your account and treated as cleared immediately.
3.1.2 Cash paid into a quick deposit facility before 3.30pm on a business day will be added to your account and treated as cleared on the same day. Otherwise, it will be processed the next business day.
I can only vouch for my posts: they are all accurate. You cannot believe how strange your employer may be... But they are.
Actually, i would have thought you are right! I agree with you!
but complaints team claimed the website is misleading?
And that "late session", despite showing on statement,
could mean cash....after 4.30pm... anyway, this sounds like nonsense - right? cash is cash is cash. They may be covering their tracks and creating cut offs as they go, otherwise the mistake is unthinkable.
Probably, since they resolved the problem and compensated the client, they decided to make "explanations" which are really not valid. Who would keep complaining, if the problem was resolved quickly for him?
Maybe, as a colleague, you can make a request to Natwest about whether there are any "late sessions" for cash at all? I agree with you, this sounds crazy.0 -
Deposits were made not on Friday, and not on Saturday. Again all effort wasted...I feel for your fantasy mr. colsten
No, there are no excuses at all! the only possibility I see in a fault in the program that changes transaction records overnight, which it should do, but not for counter cash.
Sovvy
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AlwaysLearnin wrote: »Let us hope....
Pure, classical troll-like post. Says nothing, but keeps my thread at the top, Thank you!0 -
I await that you supportively express how outrageous and horrifying this Natwest mistake is, in your opinion (it , if course, it is true what I said).
This may at least help to prevent such glitches affecting new victims.
For once, I believe that such a mistake is indeed outrageous, and it worth dismissing some employees over this, and making a proper goodwill compensation to the horrified client, who will now take 10 statements every time cash is deposited... as feeling unsafe with Natwest.
Get a grip, malchish.
"Outrageous and horrifying" is not that Natwest might mistakingly perhaps charge a wealthy customer for all of £12.
Outrageous and horrifying is if yet another innocent journalist gets his head chopped off. Horryfing is that a million people fled war in Ukraine. The ebola virus is horrifying. The story about little Aysha is horrifying. Horrifying is that we still have a war going on between Israel and Palestine.
Thousands of events in this world are a million miles more horrifying than a wealthy current account holder having to figure out a minor mistake with a bank. You really do need a reality check.0
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