T-mobile phoning EE: You will be charged

TheShareDealer

Never have thought of it.

dealer_wins wrote: »

The irony is that the T-Mobile phone will say its network is EE at the top.

This is why I am not sure if £60 offer from T-Mobile is enough. Should I be accepting this, or should I be looking for a full refund?

victor2

TheShareDealer wrote: »

My argument is if a bill starts to show 50% more than your average spend, alarms should be raised. 100% and you should be contacted. 200% you surely need to know what is going on. 700% - well its all there in front of you - THERE IS A PROBLEM.

I have a mobile for emergencies only, as do some of my relatives. So I can easily go a month without making a call. Make a call costing 25p the following month, and that's an infinite increase over my previous month - BUT NO PROBLEM.

Of course, it's a PAYG SIM, but illustrates the issue - as do other poster's points.


My OH was caught out calling a Lycamobile number, which is not included in her inclusive minutes. With the ease of transferring numbers across networks, there is no easy way to tell what network a number is on.


Maybe the networks could work on a little utility that pops up an alert if you are making a call not included in your inclusive minutes...

d123

No

Anoneemoose wrote: »

d123 wrote: »

Quoting is easy, you can just hit the quote button in the post and the delete the superfluous bits you don't want and answer underneath, or you can do it manually by adding

Thank you! I shall try this. As you can see, I am ok doing the whole post, it is just separating it I had problems with.

Eta - no idea what happened there!

It picked up the first [QU0TE] which messed it up.

Always remember to check there is [QU0TE] at the beginning and then [/QU0TE] at the end.

It would then look like this:

Always remember to check there is [QU0TE] at the beginning and then [/QUOTE] at the end.

mije1983

TheShareDealer wrote: »

3) You have made me realise that I still have another year to go on my contract with T-Mobile and yet what they initially sold me - free calls to other t-mobiles, although at the time looked good, now due to shifting everyone to EE - I need to phone up T-Mobile and ask them what they intend to do with my contract as they have now sold me something that is likely to be redundant in the next 6 months. Thanks for that!:p

:rotfl::rotfl:Yes it's completely T-Mobile's fault that your friend wanted to move to EE. How inconsiderate of them to not stop your friend changing just to suit you! It's also not T-Mobile's fault that you don't have any other friends on their network!:rotfl::rotfl:

TheShareDealer wrote: »

1. How many people would they tell? Everyone who the new customer had ever called? The last 10? 20? 50?

The last 20 Numbers


3. How would they decide which numbers were 'friends' and which were wrong numbers dialled/businesses/ex-friends/ex-partners?

Do not have to decide

In answer to number 1, I'm sure your local take aways, electrician and school (for example) will be delighted to be told you have changed networks :rotfl:

And in answer to number 3, due to the DPA, I'm not sure they are allowed to text random numbers and say 'Mr Smith of number 07xxxxxxxxx has now changed to EE'.

The networks (and this board) would then get flooded with complaints about spam texts telling them people they don't even know/care about have changed numbers!


Really, I'm beginning to think this is a wind up! If you are actually that annoyed about it, I suggest you take it up with your friend. After all, it was they who chose to move networks and had the audacity not to tell you!

Anoneemoose

OP seems to be missing the point. They keep mentioning what SHOULD happen however this contradicts the contract that they signed up to. Why sign up if you don't agree? It baffles me. If you don't like it, why are you with them??? In addition, it is the same with most other networks too.

http://ee.co.uk/content/dam/ee-help/e-gain.s3.amazonaws.com/external/content/T-Mobile/Price-plans-and-cost/T-Mobile%20Pay%20monthly%20Terms%20v59.pdf

Section 2.10

Like I said, the only system they have in place to monitor usage generally tends to be focussed on fraud and usually within the first few months of a contract. As you have been using your phone for however long, OP, they reasonably (IMO) assume you know what you're doing. Can you imagine the uproar if they barred your account because of excess usage when you were just about to make or receive a very important call?! In addition, the system they have that flags 'unusual activity' works completely at random for established accounts.

TheShareDealer

Never have thought of it.

My bank account texts me every time money is added or taken out over a certain amount. Maybe an option to be texted when your bill reaches a certain amount would be good. Must be simple to install such a system but definitely not in their interest to do so.

TheShareDealer

Never have thought of it.

I switched one of my T-Mobile accounts to EE, offered me a great deal. One of the accompanying letters dealing with managing your account online has T-Mobile top left and EE top right. It states T-Mobile brought to you by EE. In the letter it states "get the most out of your T-Mobile plan"

Hoseman

Yes

TheShareDealer wrote: »

My bank account texts me every time money is added or taken out over a certain amount. Maybe an option to be texted when your bill reaches a certain amount would be good. Must be simple to install such a system but definitely not in their interest to do so.

My thoughts exactly. This is a big money spinner for them and agree that this wouldn't be difficult to implement. Money (greed) rules here.

TheShareDealer

Never have thought of it.

This is the point of this thread - if, it is not in the interest of the big company to protect its customers from excessive billing, then a percentage of their customers at some stage will experience an unforeseen high bill. In my view a reputable company is one that makes every effort to service its customers adequately.

Any company that falls short of this should be named and shamed, and through my personal experience, EE unfortunately falls short.

From the Poll most people find it difficult to separate EE and T-Mobile.

I have currently accepted 50% refund, but from the posts and the poll here, I am convinced that I should now continue and work towards getting a full refund at a later date.

mije1983

TheShareDealer wrote: »

From the Poll most people find it difficult to separate EE and T-Mobile.

The thing is, your poll question isn't clear either, especially if people don't read the thread!

T-Mobile IS part of EE the company. The same way Asda is part of Walmart. Surely the question should have been 'Would you think T-Mobile and EE were the same network?'