T-mobile phoning EE: You will be charged

Techhead_2

TheShareDealer wrote: »

Easy to understand if you are fully aware that a change to EE is a move to another network, he was not but now is - can all be clever after the event. He was not aware due to the fact he thought T-Mobile was part of EE and he used the same phone number to ask for a new deal, so he just thought he was getting a better deal with T-Mobile, just with the added label of EE

The title is a warning to others that are assuming they will not pay, if you have calls to any network it might make you consider but you will realise it does not apply and move on. The title is there to alert so, if like me, you may have thought your contract covers this the thread now makes it clear that it does not. Title appropriate.:)

Basically, what you are saying is that you believed EE and T-Mobile where the same network. So you assumed that your T-Mobile minutes would cover the calls.

You also feel that other people have the same misconception and may experience a higher than normal bill. So you want to warn them.

Then you go and spoil your argument with lots of banal awkwardly phrased nonsense to try to make it look like a big wrong has been done to you. Sometimes just sticking to plain, unemotional facts is the best way to go.

TheShareDealer

Never have thought of it.

You have summed it up very well. The 'Banal' bit is probably due to having to shell out money.:eek:

Anoneemoose

Originally Posted by silk
do you expect ee to tell you when a friend changes networks ?

why not? THERE'S NO WAY THEY CAN DO THIS - THERE ARE NO SYSTEMS IN PLACE THAT ALLOW THIS FACILITY AND NO NETWORKS HAVE EVER ADVERTISED SUCH A SERVICE

there was nothing wrong with your usage to flag up anything strange .....you yourself admit you've been making the same calls for two years, are ee supposed to be able to know your mate forgot to tell you he changed networks,

the bill was very different to all my bills that i have ever had with t-mobile and it was obvious too that something was wrong. So why can you not put something in place to alert customers when the spending is 100% more that usual - this bill my spending was 700% more - the other 600% could have then been avoided. ONCE AGAIN, THERE IS NO SYSTEM IN PLACE TO ALLOW THIS AND IS COVERED IN YOUR CONTRACT T&CS THAT THEY DO NOT CAP USAGE. THEY HAVE NO WAY OF KNOWING.

there's nothing unusual in what's happened for instance ....giff gaff also do inclusive minutes to other users. If you had both been on the same network and your mate left to go with o2 you would be charged the same.
O2 own giff gaff (well telefonica do)they run on the same platform but you can't swap calls between them

just because it happens elsewhere does not make it correct.. BUT YOU HAVE AGREED TO THIS BY TAKING THE CONTRACT AND USING THE SERVICE.

I WOULD ALSO LIKE TO POINT OUT MY CAPITAL LETTERS DO NOT MEAN I AM SHOUTING - JUST NOT VERY GOOD AT DOING THE QUOTING THING!

d123

No

Anoneemoose wrote: »

I WOULD ALSO LIKE TO POINT OUT MY CAPITAL LETTERS DO NOT MEAN I AM SHOUTING - JUST NOT VERY GOOD AT DOING THE QUOTING THING!

Quoting is easy, you can just hit the quote button in the post and the delete the superfluous bits you don't want and answer underneath, or you can do it manually by adding

at the beginning of the text you want to quote and then [/QUOTE] at the end and it will be put into a quote box.

mije1983

Silk wrote: »

Do you expect EE to tell you when a friend changes networks ?

TheShareDealer wrote: »

why not?

OK, let's just, for a second, imagine that this was a feasible thing for a mobile network to do. A few questions:


1. How many people would they tell? Everyone who the new customer had ever called? The last 10? 20? 50?

2. How would they do it? Text/Personal phone call?

3. How would they decide which numbers were 'friends' and which were wrong numbers dialled/businesses/ex-friends/ex-partners?

4. How would they cover this cost? Charge the 'friends', or the new customer?

5. How many people actually care when a friend changes networks? As said above, most minutes are available to all UK mobile networks and geographical numbers. It's only a few tariffs that offer free minutes to the same network.

Anoneemoose

d123 wrote: »

Quoting is easy, you can just hit the quote button in the post and the delete the superfluous bits you don't want and answer underneath, or you can do it manually by adding

at the beginning of the text you want to quote and then [/QUOTE] at the end and it will be put into a quote box.

Thank you! I shall try this. As you can see, I am ok doing the whole post, it is just separating it I had problems with.

Eta - no idea what happened there!

TheShareDealer

Never have thought of it.

Anoneemoose wrote: »

Originally Posted by silk
THERE'S NO WAY THEY CAN DO THIS - THERE ARE NO SYSTEMS IN PLACE ... ONCE AGAIN, THERE IS NO SYSTEM IN PLACE TO ALLOW THIS AND IS COVERED IN YOUR CONTRACT T&CS THAT THEY DO NOT CAP USAGE. THEY HAVE NO WAY OF KNOWING.

The banks did not have very good systems in place at one time. Just because it is not in place does not mean it should not be in place or is impossible to do. It is likely not to be "in place" as many people make excuses for them instead of telling them to put it in place!

TheShareDealer

Never have thought of it.

mije1983 wrote: »

1. How many people would they tell? Everyone who the new customer had ever called? The last 10? 20? 50?

The last 20 Numbers

2. How would they do it? Text/Personal phone call?

Text

3. How would they decide which numbers were 'friends' and which were wrong numbers dialled/businesses/ex-friends/ex-partners?

Do not have to decide

4. How would they cover this cost? Charge the 'friends', or the new customer?

Most texting is free anyway - but any cost should be covered in the pricing of the new plan

5. How many people actually care when a friend changes networks? As said above, most minutes are available to all UK mobile networks and geographical numbers. It's only a few tariffs that offer free minutes to the same network.

Well I am pleased you raised this point.:beer:
1) I care and for the time being there must be others like me.
2) The person changing Networks will be more aware that they are actually changing Networks
3) You have made me realise that I still have another year to go on my contract with T-Mobile and yet what they initially sold me - free calls to other t-mobiles, although at the time looked good, now due to shifting everyone to EE - I need to phone up T-Mobile and ask them what they intend to do with my contract as they have now sold me something that is likely to be redundant in the next 6 months. Thanks for that!:p

dealer_wins

Yes

The irony is that the T-Mobile phone will say its network is EE at the top.

TheShareDealer

Never have thought of it.

Should nothing be done?

If any business has direct access to your bank account and they are producing bills on a regular basis over many years, they have a duty to know how much your average spend is.

My argument is if a bill starts to show 50% more than your average spend, alarms should be raised. 100% and you should be contacted. 200% you surely need to know what is going on. 700% - well its all there in front of you - THERE IS A PROBLEM.

Remember this all happened in 3 days, so from the bill being normally, Many calls were made as per usual and the bill starts going up. After day 1 someone should have contacted me.

Anything less than this level of service is unacceptable. I run a business for 10 years, the billing was computerised but no bill could have osculated like my one did without someone noticing it.