T-mobile phoning EE: You will be charged

d123

No

This thread really still going?

TheShareDealer

Never have thought of it.

Anoneemoose wrote: »

If you have received paperwork that states "T-Mobile, brought to you by EE", you are still on T-Mobile.

Your friend's bill will not have the t-Mob heading on unless it is the final t-mob bill you are referring to.

EE is the company that owns 3 brands which are Orange, T-Mobile and EE. For billing and accounts purposes all 3 are separate. It's a bit like VW owning Skoda, Audi etc etc. Different brands!

I know it seems like I am making it up, but I promise you that I changed one of my phones to EE, and part of the welcoming to EE paperwork, one sheet stated: "T-Mobile bought to you by EE" & "Here are a couple of top tips to help make sure you always get the most out of your T-Mobile plan." Further on it states, "Use our free online service to manage your T-Mobile plan"!

Now, do not tell me my phone is still on T-Mobile - it is now on EE 4g, a new Sim was sent also to me.

Ask people around you, and they all think T-Mobile and EE are the same. Cars are easier to differentiate as they have visible badging and styling. Also, the people selling the cars make it very clear what brand you are buying even if one company owns many brands.

TheShareDealer

Never have thought of it.

:j:T:j
I phoned T-Mobile on receiving my latest bill. I went through what had happened once again, and I explained that my friend had been arguing with me when I had told him that he was now on EE. I also explained about my other phone and the T-Mobile paperwork that was sent to me when I had switched it from T-Mobile to EE.

I explained I had phoned in the past and had been awarded half the bill back, but I feel I should be fully reimbursed as there was no way that I could have known I was being charged for something that had been free for such a long time. They were understanding of the situation that had arisen.

I was not only awarded the other half back, but after explaining that all my friends were now moving to EE from T-Mobile I was also given an extra 250 minutes a month to any network.

I am now happy but I have bank charges to the cost of £8.50 for being overdrawn. T-Mobile informed me that I had to go to the bank and produce paperwork with the charges and I may get a refund here too.

I will post, if and when I get the bank charges back.