amazon credit card closing down

CuddlesTC

Looks like we all got our points around the same time

Now I just need the new card so I can make sure it's safely destroyed.

Superheavy

Not all I'm afraid, no card has arrived with me, and no email with the remaining points either. Maybe its the Welsh email, it'll probably come through next week!

darkcloudi

After reading the thread and not receiving my code I called MBNA.

I only just got off the phone and they advised we should receive the codes by close of business 22nd October if you haven't already.

The member of staff suggested if you don't receive it by the 22nd, we need to get in touch with Amazon as they are sending the vouchers to the email registered.

Helix

darkcloudi wrote: »

After reading the thread and not receiving my code I called MBNA.

I only just got off the phone and they advised we should receive the codes by close of business 22nd October if you haven't already.

The member of staff suggested if you don't receive it by the 22nd, we need to get in touch with Amazon as they are sending the vouchers to the email registered.

They get sent from CustomerService@mbna.co.uk so I would think MBNA are sending them rather than Amazon.

Biggles

Froggitt wrote: »

I think I will let them manufacture and post new cards before telling them I've snipped them up and I want my account closed. They can stick their non-reward card where the sun don't shine.

I'd be happy to message them via the site but there doesn't seem to be that facility. I can't be bothered to phone them.

Organist

The MBNA site has a chat facility

1jim

Havnt had mine yet, either the points or the new cards.
Once I have the points will close the account

darkcloudi

I called again today and appears I may have spoken to a numpty at MBNA yesterday. Especially since he told me that the voucher is sent by Amazon when in fact its sent by MBNA as confirmed by Helix.

So the women I spoke to today suggested that they should have all been sent out on 20th October. She has kindly emailed the marketing department for me to find out where my voucher is.

Biggles

Organist wrote: »

The MBNA site has a chat facility

I didn't see that. I've sent them an normal message telling them to close the account(s) and that the cards will be destroyed on receipt.

Froggitt

Don't you want to tell them personally? I do