D-Day is here

mrs_sparrow

ballisticbrian wrote: »

In my opinion, there's no point challenging anything, unless you are on the cusp of changing levels, not even neg feedback. Maybe, if you believe there is voodoo going on in the system and restricting your items because of being marked down, but I personally don't believe so.

I think it is principle and last week I got 4 removed. They told me that I did not need them removed as I was only at 1% but I held firm and said that it wasn't the point, they should not be there and I wanted them removed.

The point is that if everyone just accepts this - peoples leaving + feedback and low stars - then nothing will change. Eventually eBay will get sick of us calling up and they will change it, all of their staff must be holed up with this, answering questions about defects and getting them removed. I use live chat while doing something else so I am not putting myself out.

mrs_sparrow

charlies_mum wrote: »

Just realised I have acquired another defect (3 star for IAD) from a competitor. The item was exactly as described.

This new defect system makes it so easy for a competitor to damage your account. He has feedback of almost 3000, so knows exactly what he has done.

Needless to say, he won't be buying anything else from me.

If he has left good feedback, get it removed.

earningNsaving

ebay won't remove them.

I had a positive feedback with 2 low ratings and the buyer had never contacted me to let me know of any problem. I contacted ebay and they said they wouldn't remove them because the buyer was entitled to their opinion

charlies_mum

mrs_sparrow wrote: »

If he has left good feedback, get it removed.

The feedback was positive, but made a comment about the packaging being inadequate even though it was perfectly fine, the item arrived undamaged and shipped exactly as the listing stated.

He is an experienced seller, so obviously realised that a positive feedback with positive comments would be potentially removable.

soolin

charlies_mum wrote: »

The feedback was positive, but made a comment about the packaging being inadequate even though it was perfectly fine, the item arrived undamaged and shipped exactly as the listing stated.

He is an experienced seller, so obviously realised that a positive feedback with positive comments would be potentially removable.

My last one was the same- another seller was very clever to leave good feedback and 5* but mention colour of item not quite as expected- and slammed me with a low star for item description. They knew exactly what they were doing to stop me getting it removed. I'd sold in excess of 300 of these items with no other complaint or issue with colour.

The seller in question is almost certainly restricted on their own account due to poor despatch and p and p stars, and I am sure they just wanted to make sure they didn't go down alone. I tried phoning ebay and even reporting buyer for malicious feedback but to no avail.

soolin

Call me cynical but I suspect there may be a 'placed' good news eBay story here to divert attention from the numerous unhappy sellers

http://www.dailymail.co.uk/news/article-2729605/The-eBay-millionaires-How-mother-three-Tesco-shelf-stacker-real-life-Del-Boy-fortunes-online-retailer-celebrates-15th-birthday.html

soolin

According to the 'pink' on the community boards the new dashboards should be available by 9am tomorrow- except they have not taken into account BST so for most of us that will actually be 10am.

As someone on the boards said the new defect system appears to have taken eBay by surprise, just like Christmas does every year.

RFW

soolin wrote: »

Ha ha...

Odd thing is though my sales have been very strong recently, yet I have stopped adding new things as I just can't be bothered

I started adding some new Ebay listings at the weekend and then decided to switch to Amazon about half way through. Amazon sales are rocketing this week, Ebay still falling.
I've a few items on that are steady sellers so no point in taking them down. I'll see what this round of changes brings, I think I'm going to be above standard from TRS. I may switch back from free postage as I won't get a discount anyway. I'll do a little bit of tinkering with Ebay but I think we're at the end of the road.

I really don't care about defects and all the other nonsense, I'm happy to jump through a few hoops if I'm getting sales, but I'm not.

charlies_mum

Ebay have got this seriously wrong.

All the defect system is doing is providing a system for unscrupulous sellers to target the competition , and the buyers are going to suffer as once a seller has a defect, what incentive is there to resolve a issue.

celestius

RFW wrote: »

I started adding some new Ebay listings at the weekend and then decided to switch to Amazon about half way through. Amazon sales are rocketing this week, Ebay still falling.
I've a few items on that are steady sellers so no point in taking them down. I'll see what this round of changes brings, I think I'm going to be above standard from TRS. I may switch back from free postage as I won't get a discount anyway. I'll do a little bit of tinkering with Ebay but I think we're at the end of the road.

I really don't care about defects and all the other nonsense, I'm happy to jump through a few hoops if I'm getting sales, but I'm not.

I have just started listing on Amazon - just a few lines to see how they go. I love Ebay and the familiarity of it but ready for a new selling platform!