Comments Needed: Draft Guide to Claiming Flight Delay Compensation

southernflower

Thank you for your assistance

I have today sent a further letter as your guide suggests to the customer services team and Andrew Swaffield the CEO of Monarch airlines advising if they do not settle I shall take legal action

Lets see what happens next! Thank you for your help:rotfl:

Vauban

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Over 5000 DOWNLOADS !!!
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http://db.orangedox.com/GdfSa4xUZdZI5GJadr/Vauban's%20Guide%20to%20Claiming%20Flight%20Delay%20Compensation.pdf

(It could really do with an update, given a number of recent developments. But I'm afraid my professional commitments mean it's hard for me to put in the hours necessary. Sorry!)

londoner12345

I have submitted a compensation request to Easyjet for a flight from Tel Aviv - Luton. The flight was delayed by approximately 30 hours and they have refused to give any compensation or refunds at all because they have said it was due to extraordinary circumstances (the crew was ill).

Should I take this further? I would have thought that a delay of this would be eligible for a small claims court. I feel that compensation should be awarded or at the very least a refund of the flights.

I would appreciate some thoughts.

DrA_Harrogate

londoner12345 wrote: »

Should I take this further? I would have thought that a delay of this would be eligible for a small claims court. I feel that compensation should be awarded or at the very least a refund of the flights.

I would appreciate some thoughts.

Well here you go! First thing to do is download Vauban's guide, make a flask of coffee, and read thoroughly. Then have a look through the posts in forums, and see if you can find any on crew sickness (you will).

To get you started, airlines would like just about anything to be 'extraordinary' bur Courts have been ruling that a wide range of events are not at all extraordinary, but are part and parcel of running a business. Crew sickness is a good example. You would not expect a hospital to close because a nurse was poorly, you would expect them to have arrangements in hand.

You will almost certainly conclude that you are entitled to compensation. Start by setting out your case to the airline, and alerting them that you will pursue legal action within 28 days. These days the good news is they are more likely to give in than erstwhile. If they don't, choose between a nowinnofee lawyer, or doing it yourself via Money Claim Online (a government dept despite the funny name). The latter is most educational.

If you need more advice this is the place. However, please put future posts in the 'Easyjet' thread as it helps keep the place tidy!

londoner12345

Thats perfect. I will post in the other thread from now on. Thanks so much for your help. I look forward to reading this guide.

JPears

Bumped.....

diane456

I am getting the following result when trying to follow the link - any ideas?

Bad Request

Your browser sent a request that this server could not understand.
Apache/2.2.22 (Ubuntu) Server at db.orangedox.com Port 80

Vauban

diane456 wrote: »

I am getting the following result when trying to follow the link - any ideas?

Bad Request

Your browser sent a request that this server could not understand.
Apache/2.2.22 (Ubuntu) Server at db.orangedox.com Port 80

Yes. It's doesn't seem to be working. Try the link in my signature below?

JPears

Dragged up from page 6....

Mark2spark

Up up up it goes