I think my bank have committed fraud

matttye

dr_adidas01 wrote: »

I still don't get why your making a complaint, you have taken your own money out, at your own bank and its been given to you the correct person, is this factually correct?

Your now wanting some sort of compensation from the bank for carrying out a transaction that you requested to be done and they have done what you requested.

I don't see why any normal person would be making a complaint over this, except for some sort of personal gain or self righteous act.

I'm also wondering why you wont say which bank it is, as this would then give us some sort of idea what this particular bank does when a customer withdraws money via the counter.

Seems to me like many others on this thread, your making a mountain out of a mole hill and fuss where there doesn't need to be one.

I would be making a complaint if I hadn't withdrawn the money and someone else had, then yes I could see your point in doing it as it really would be theft, and a serious lapse in security.

Re: your last paragraph. I think her point is that that is exactly what could have happened.

You might wait until you're actually stolen from in this way but others are more proactive than that and complain as soon as they realise there's a problem.

There's nothing wrong with either viewpoint. No need to have a go just because she doesn't want to wait to be stolen from before complaining.

If a company sold me a faulty burglar alarm I wouldn't wait until I'd been burgled to complain, would you?

bengal-stripe

jennyj26uk wrote: »

The young cashier serving has obviously panicked and rather than lose her job has forged my signature on a slip (probably her manager's idea) to save time and hassle and to save her job.

jennyj26uk wrote: »

I never stated it as the truth anyway, I stated that I strongly suspect this is what has happened but I never stated it as fact.

You did state it as a proven fact, not as a theory. Otherwise you would have used words like it is likely, I suspect, there is a possibility etc....

matttye

bengal-stripe wrote: »

You did state it as a proven fact, not as a theory. Otherwise you would have used words like it is likely, I suspect, there is a possibility etc....

She presented a cashier signing it as a fact but only said the manager was 'probably' involved.

If she's 100% sure she didn't sign a withdrawal slip then there's no other explanation for it is there. I refer people to the articles I posted earlier where bank staff forged signatures.

jennyj26uk

dr_adidas01 wrote: »

I still don't get why your making a complaint, you have taken your own money out, at your own bank and its been given to you the correct person, is this factually correct?

Yes but this is not the point. My point is that security checks were not carried out, even something simple such as checking my passport or a bank statement. I was told on the phone to take my passport and 2 items with proof of address on in order to withdraw from a branch. So they have clearly not followed their own procedures. The point isn't that I got my money, it's that anyone could withdraw money from any account at that branch if people lost their cards or had them stolen and they wouldn't bat an eyelid.

Your now wanting some sort of compensation from the bank for carrying out a transaction that you requested to be done and they have done what you requested.

I have already stated it isn't about the compensation. I neither want nor need it. They have already offered me compensation for this whole sorry mess which I have politely declined.

don't see why any normal person would be making a complaint over this, except for some sort of personal gain or self righteous act.

Trust me I have nothing to gain here, this has been yet another thing to chase up in a long list of things they have done wrong. As I stated in another post, banks are quick enough to jump down their customer's throats when they slip up or miss payments so I'm quick enough to point out their mistakes and flaws.

I'm also wondering why you wont say which bank it is, as this would then give us some sort of idea what this particular bank does when a customer withdraws money via the counter.

What difference does it make? They effed up. End of!

eems to me like many others on this thread, your making a mountain out of a mole hill and fuss where there doesn't need to be one.

Hardly. This is a serious breach in security. I was told on the phone to take various forms of ID to withdraw money yet at the branch they were not asked for. Would you feel safe knowing that if you lost your card your bank would give anyone access to your money?

I would be making a complaint if I hadn't withdrawn the money and someone else had, then yes I could see your point in doing it as it really would be theft, and a serious lapse in security.

This has already happened to me previously at the same bank so this is why I am strict on security. I have been the victim of fraud several times.

jennyj26uk

matttye wrote: »

Re: your last paragraph. I think her point is that that is exactly what could have happened.

You might wait until you're actually stolen from in this way but others are more proactive than that and complain as soon as they realise there's a problem.

There's nothing wrong with either viewpoint. No need to have a go just because she doesn't want to wait to be stolen from before complaining.

If a company sold me a faulty burglar alarm I wouldn't wait until I'd been burgled to complain, would you?

Thank you! Yes I am someone who complains before something actually happens!

jennyj26uk

bengal-stripe wrote: »

You did state it as a proven fact, not as a theory. Otherwise you would have used words like it is likely, I suspect, there is a possibility etc....

Oh I'm so sorry I didn't use the correct terminology. Get a grip and a life while you're at it!

duchy

jennyj26uk wrote: »

yes I do think the complaints team are in on it, why wouldn't they be? They are all trying to cover each other's backsides! What a stupid statement.

Why would a bank's complaints team whose job is to ensure process is followed and are very much accountable lie ? It makes no sense for them to. Whilst I can see the possibility of a fellow team member covering up a mistake in branch -a head office complaints team doing so makes no sense. Why would they put their job on the line for someone in branch over what is terms of complaints is a minor issue and if it got to the ombudsman would be a slapped wrist and a fine at worst. They'd just admit the fault, apologize and offer compensation scuppering your opportunity to go to the ombudsman.

jonesMUFCforever

Do you know what I think?
It is the OP trying to commit fraud.


They obviously went into the bank to withdraw cash - got cash but realised MAYBE the cashier did not either use chip and pin or MAYBE forgot to get customer to sign the withdrawal slip and thought -Hey if I play my cards right here they might give me some free money bygetting someone into trouble.
Problem is that OP might have to use that branch again - I wouldn't like to be in their shoes.

dr_adidas01

matttye wrote: »

Re: your last paragraph. I think her point is that that is exactly what could have happened.

You might wait until you're actually stolen from in this way but others are more proactive than that and complain as soon as they realise there's a problem.

There's nothing wrong with either viewpoint. No need to have a go just because she doesn't want to wait to be stolen from before complaining.

If a company sold me a faulty burglar alarm I wouldn't wait until I'd been burgled to complain, would you?

What could have happend well lets see, she could have gone out her front door and been hit by a bus, does that mean then she doesn't go out of the house in case she gets hit by it?

Does she then complain to the bus companies about possibly been hit by one of their buses? No cause that would be stupid and silly now wouldn't it?

As for waiting to be stolen from you can be just as easily burgled from your house to, are you going to stay at home all the time just in case it happens? Or complain to your insurance company if you have any about how you might get burgled before it happens ? No as that would be silly too, wouldn't it?

As for a faulty burglar alarm your point on that would seem mute to, as you would know before you were ever burgled if there was something wrong with it!!

This seems to be getting silly now!!!

jennyj26uk

duchy wrote: »

It's because she thinks it's all a conspiracy, the bank clerk is lying, the bank manager is lying, the bank's complaints team is lying.....and as she claims to have followed the complaints procedure correctly presumably the ombudsman is lying too.

Truth, lies or too many meds...... You decide :rotfl::rotfl:

The only one laughing is you! Laughing at your own pathetic jokes. I challenge anyone to question what they are told and not just believe everything they are told in the media because that's what they want you to believe. Clearly yet another Daily Mail reader who just believes everything they are told. Open your eyes.