TalkTalk Mobile fair useage policy - but i have unlimited calls???

trinidadone

macman wrote: »

So how many minutes are you actually using a month?
2000 mins is over an hour a day.
Unlimited is always subject to FUP, it's to protect other users.

average, 2300

sdduk

macman wrote: »

So how many minutes are you actually using a month?
2000 mins is over an hour a day.
Unlimited is always subject to FUP, it's to protect other users.

I have the same problem as most people of trying to work out how these mobile company's get away with selling a product as Unlimited when it not

When the network company's sell these mobile contracts they should have it that its FUP in Capital Letters under the Unlimited not tuck away in small print some were where you can't see it.... That's called deceiving the public.

jnm21

Better still, do what 3 did with the one plan - if it's 2000 minutes, sell it as that!!! Simple

trinidadone

jnm21 wrote: »

Better still, do what 3 did with the one plan - if it's 2000 minutes, sell it as that!!! Simple

LOL, when i spoke to customer service in talktalk i said that talktalk should call my package a "2000 minute" package. they disagreed claiming the package I have is a unlimited package with a fair use policy. I did really folow so we agreed to disagreed. i think they send these letters out to customers every six months

macman

My understanding is the regulator has ruled that this is not misleading advertising?
Clearly, if everyone used their phones for an hour and a quarter per day then there would be nothing like enough network capacity to go around.
The FUP has to be set somewhere, and 2000 mins does not seem unreasonable-after all, that represents nearly 2.5 days per month, assuming a 16 hour waking day.

MataNui

Having an FUP is not unreasonable but if that FUP is actually a fixed cap with subsequent charges then it is without any doubt unreasonable to sell it as 'unlimited' but subject to an FUP.

On one of the main networks (and i honestly cant remember which but the thread was on this board and related to data) the unlimited contract had an FUP (also a fixed cap) that was lower than on some of the fixed contracts yet they charged more for the unlimited (but not even close to unlimited) contract. That is clearly taking the p*** and treating the consumer as a mug.

jnm21

macman wrote: »

My understanding is the regulator has ruled that this is not misleading advertising?
Clearly, if everyone used their phones for an hour and a quarter per day then there would be nothing like enough network capacity to go around.
The FUP has to be set somewhere, and 2000 mins does not seem unreasonable-after all, that represents nearly 2.5 days per month, assuming a 16 hour waking day.

Your missing the point - if you can't supply unlimited, don't sell unlimited. If a shop sold fresh fish & it turned out to be frozen, would you argue that if everyone wanted fresh fish there wouldn't be enough?

chanz4

are you using it for business use?

oldharryrocks

Its not as if they dont mention it in T and C and explain it clearly here:

http://help2.talktalk.co.uk/about-talktalk-mobile/mobile-fair-usage-policy

ZhugeEX

I think the point people are trying to make is that some networks market a package as 3,000 minutes. Other networks market their product as Unlimited with a 2,000 minutes fair use policy.

See what's wrong there. Unless you go digging for the fair use policy it's hard to see straight on what is actually unlimited and what has a fair use policy.

The ASA are partly at fault here as they describe unlimited as being allowed to have a reasonable usage policy as long as the user is not charged for exceeding any kind of cap. So in this case Talk Talk aren't charging but just blocking the OP from going over the "unlimited" allowance.

Personally I believe Unlimited should mean Unlimited and any fair use policy should be spelled out on the main page and not in the terms and conditions on page 34667.