Tesco consider adding the points of discarded receipt as theft

no1catman

Edward Woodwood:


"Nobody has said it was ok for the OP to acquire points from somebody else."
"That does not address the issue of unclaimed/unwanted points."


I don't see any difference.
Loyalty Clubcard points are awarded for your shopping - if you didn't have your Clubcard with you at the time they can be added back on (within 14 days of the transaction at the CSD). They are not applicable to anyone else's shopping - only their personal shopping.
So, they don't need to mention anything about - as you put it 'unclaimed/unwanted' - they are someone else's transactions therefore not applicable.


As regards 'how the store ban someone' - my 'I don't know' referred to not knowing how there would know if the 'banned' person was in the store or not - thought that was explicit enough but oh well ...


Yes, I did read the original post - ages ago, so security was on the look out for womblers!
If the post had not 'agreed' then the conversation could well have continued in public - and then you'd be jumping-up-and-down wondering they couldn't find somewhere private!

Cornucopia

Yes - Tesco's should not be making potentially libellous comments about citizens in public.

Nor should they be detaining people unlawfully.

This is not rocket science.

Edwood_Woodwood

no1catman wrote: »

Edward Woodwood:


"Nobody has said it was ok for the OP to acquire points from somebody else."
"That does not address the issue of unclaimed/unwanted points."


I don't see any difference.
Loyalty Clubcard points are awarded for your shopping - if you didn't have your Clubcard with you at the time they can be added back on (within 14 days of the transaction at the CSD). They are not applicable to anyone else's shopping - only their personal shopping.
So, they don't need to mention anything about - as you put it 'unclaimed/unwanted' - they are someone else's transactions therefore not applicable.

But they do need to mention something about it in their terms because what you keep referring to are "forgotten" points.

That's not what we are talking about.

We are talking unclaimed/unwanted points, not forgotten points.

As you see no difference then you won't obviously understand this thread.

There is a difference simply because unwanted/unclaimed points does not mean forgotten to claim points. They are different things.

Tesco's t&cs are all important as that is what they are bound by.

There would be no argument whatsoever had Tesco simply had a clause stating that unclaimed/unwanted points cannot be claimed by anyone else other than the original purchaser.

But they do not and it is not good enough to just simply say that it is in a clause that only specifically deals with forgotten points.

Or in a clause stating points cannot be transferred and they then go on to state those that are prohibited but fail to mention unclaimed/unwanted points, for which there must be tens of thousands, each day.

no1catman

Because this category of - unwanted/unclaimed - is something of your own invention!


The only questions that matter is it your transaction, or a member of your family?
A 'yes' relates to 'but I didn't have my cars with me' i.e. forgotten card - 'no problem sir/madam I'll these on for you.
A 'no' means - 'I'm sorry sir/madam I can't add these on for you, there are not yours to have'.


Whether the person whose transaction it was didn't wanted them, is irrelevant - you can't claim someone else's points.


It really is not rocket science!

Cornucopia

I think that you're either able to look at a question like this with a litigious eye or you aren't.

And in this case, you won't see the flaws in Tesco's approach unless you do.

The Ts & Cs is an easy fix for them. If anyone at their PR company is reading, I would suggest that they fix the obvious omission straight away. The take-away lesson is that writing a legally-binding, but user-friendly set of Ts & Cs takes skill, and it was clearly not deployed here.

Such rules as there are really need to be enforced consistently to make them truly useful and enforceable. So they also need to give thought to all of the scenarios where the Clubcard user and the purchaser are not the same person.

Actually, the more difficult thing is the issue of unlawful detention. If Tesco's (or any other retailers) are routinely doing this for minor transgressions of Retailer-Lore, then they are one step away from serious Court room action, which could include personal criminal proceedings, corporate criminal proceedings and civil liability (especially if a legally-innocent person ends up incurring injury or suffers significant distress).

prowla

So, is anybody going to go to a Tesco CS desk and say "Hi, I found this receipt; could I please have the unclaimed points added to my Clubcard account?"?

Cornucopia

What and be labelled a thief and banned from the store?

techspec

Tesco CEO is begging customers to return after yet another bad day for them

http://uk.reuters.com/article/2014/10/23/uk-tesco-results-idUKKCN0IC0GD20141023

Makes their 2 points debacle look as stupid as it is.

I used a 25p coupon from the TESCO MAGAZINE. It did not scan , which happens quite often - but the ignorant cashier refused to accept it.

I said give me the item and coupon back - i will go to customer services. He said "i can't - i have to confiscate them".

I went to customer service, the woman did not speak, charged to the till to get them, took my money, gave me the item - and still never spoke - just pulled faces.

I now spend a few quid a week if i have to at Tesco - down from over £100 a week.

All because Tesco are too stupid to realise their staff are useless.

trukdiver

techspec wrote: »

Tesco CEO is begging customers to return after yet another back day for them

http://uk.reuters.com/article/2014/10/23/uk-tesco-results-idUKKCN0IC0GD20141023

Makes their 2 points debacle look as stupid as it is.

I used a 25p coupon from the TESCO MAGAZINE. It did not scan , which happens quite often - but the ignorant cashier refused to accept it.

I said give me the item and coupon back - i will go to customer services. He said "i can't - i have to confiscate them".

I went to customer service, the woman did not speak, charged to the till to get them, took my money, gave me the item - and still never spoke - just pulled faces.

I now spend a few quid a week if i have to at Tesco - down from over £100 a week.

All because Tesco are too stupid to realise their staff are useless.

Many years ago, I bought several blocks of cheese that were marked down because of the use by date. They had been on a BOGOF and the system still deducted the full value of the second one. This meant that the net value was negative and deducted from the rest of the bill.

When I got to the checkout, the operator put it through and then, when she saw the final bill, called the supervisor and accused me of trying to defraud the company! The supervisor came over and said it was fine - that's the way the system worked. The operator argued about it saying it wasn't right! "That's stealing!". She was still muttering when I left.

szam_

techspec wrote: »

All because Tesco are too stupid to realise their staff are useless.

That's a little harsh and a bit of a generalisation. I have a number of friends who have been working at a store that was new to the area since high school (part time originally), this is going back nearly 10 years now.

At this store, existing staff have to kiss a managers rear to get anywhere, otherwise they are treated like dirt - regardless of whether they work hard or not. Staff cuts across all departments fused with increasing workloads, responsibilities and pressure, for no extra pay, zero gratitude and to be talked/shouted down to for even the most minor error means they detest the job - but some have a family they need to support.

When people go in, shouting and ranting at staff who are honestly treated like something the manager scraped off his shoe, they don't perhaps realise that perhaps this person is under ridiculous and unreasonable pressure from their line managers, or may be subject to management trying to force staff in to making a mistake, or a string of mistakes so that they can then sack them for gross misconduct (yes, they are trying this with one person I know). Sometimes it's a little too difficult for some people to grin and bear it if it's grinding you down emotionally.

And I know exactly what my friends are talking about, I worked in a rival supermarket around the same time they got their jobs. Was great at first, first job and all that, but after a year it was so demoralising, especially when you asked for help stating the workload is impossible when you are also tasked with attending checkouts when needed (and kept anywhere between a fifth to a third of your shift) and attending first aid calls (because I was one of the very few who would always go).

I just didn't go in one day, never went back, reported the bullying tactics of "making an example" of someone that would happen every few months as I was the target at the time, to head office. Best thing I ever did despite the next few months/years being very difficult.