Tesco consider adding the points of discarded receipt as theft

RuthnJasper

RichardD1970 wrote: »

If we are making things up I'll have a go.

This is how I imagine the original encounter,

"I found a discarded receipt which I took to the customer service point to redeem the points left on it. Unfortunately the assistant on the desk had seen me picking up the receipt and, therefore said that I couldn't redeem the points as they weren't mine.

I tried to persuade the assistant and when they were adamant that I couldn't have the points I kicked off and got noisy and abusive, at which point the security guard stepped in and escorted me to an office where I was banned from the store."

This was precisely my perception of the true nature of the events on reading the original post, back when it originally appeared (and why I didn't comment straight away).

How sad that so very many pages of nonsense have been squandered on such an episode...

prowla

17. Members must present their Clubcard card or key fob at the checkout in order to collect points for a transaction in store. Members who forget to do this may have their points added manually up to 14 days after the transaction upon production of a valid receipt, providing the receipt belongs to the claiming member and is based on their personal spend. Points may only be claimed for up to two receipts per day.

powerful_Rogue wrote: »

The misrepresentation is presenting the receipt for someone else's spend to claim the points to your account.

Thank you; that is stated in the T&Cs (http://www.tesco.com/clubcard/help/terms-and-conditions/#points), and is quite clear that claimed receipts must be for their personal spend.

Therefore you are right that it is a condition of membership that you may not claim the points on discarded receipts, and I accept that I was ignorant of that fact and mistaken in saying that it was allowed.

That said, the response to the OP was very heavy handed, and I do hope it is resolved.

BJV

prowla wrote: »

Where do Tesco state that they offer the points to and only to the shopper who made the purchase?

Is finding and claiming discarded points in any way misrepresenting the purchase?

Forget the law just for a moment are you honestly saying that it is ok? To claim something which you know is not yours? Morally right?


In good faith Tesco award the points to the person that has made in purchases in an attempt for them to shop there more. They hope that they will get a club card which will give them an insight into what they buy then they will market them accordingly.


This is not a blind marketing ploy and lets be honest if Tesco ( who I am not a fan of ) did not have to do it they would not.


Misrepresentation by way of claiming to have made the purchases as to be entitled to claiming the points.


Forget the legal aspect because legal and moral can sometimes be very different. Do you honestly think it is right?

Edwood_Woodwood

BJV wrote: »

Forget the law just for a moment are you honestly saying that it is ok? To claim something which you know is not yours? Morally right?


In good faith Tesco award the points to the person that has made in purchases in an attempt for them to shop there more. They hope that they will get a club card which will give them an insight into what they buy then they will market them accordingly.

You raise a perfectly valid point and I'd agree with you, morally.

However, the very important point in this thread, and to which I have asked the OP several times to clarify, is just how did he phrase the request for unclaimed points to be credited to his account.

In one of his earlier posts he actually says, "I thought I could claim unclaimed/unwanted points."

He could only have asked to have these points credited to him in only so many ways.

Nobody knows how this was done. It could have been done with a degree of innocence, as in, "Can I have these unclaimed points credited to my account?"

Tesco don't seem bothered crediting company car drivers who pay for fuel with a company payment card but credit the personal clubcard of the employee. And in many more similar circumstances.

Or, he could have attempted to deceive by saying, " I forgot to claim my points from my receipt, can you now credit my account?"

This important point remains unclear yet the OP has been, quite literally, torn apart by some members who are convinced he committed a serious criminal act with no more evidence than it was "likely" he was a thief and, even in one recent post, also guilty as those two posters have simply "imagined" a crime.

It is truly shocking.

Edwood_Woodwood

RuthnJasper wrote: »

I have no such mind in general.

.

Then why not just comment on what was posted and to ask the OP for clarifications/questions in order to consider a response?

Why imagine and/or suspect a negative true nature of events without any proof whatsoever?

Why is it impossible that this young man simply asked a perfectly innocent question regarding the clubcard points in the first place?

Edwood_Woodwood

RichardD1970 wrote: »

The internet equivalent of sticking your fingers in your ears and going "La La La La, can't hear you, La La La La "

Errr, yes, I agree, it is the internet equivalent of sticking my fingers in my ears to not have to waste my time reading nonsense.

That's the whole point of it!:huh:

Just like I'm going to do with your ridiculous posts where you "imagine" crimes.

And,...just like that...member RichardD1970...disappears in a puff of smoke.....:)

Cornucopia

RichardD1970 wrote: »

Way to win a debate :rotfl::rotfl:

Realistically, though, this is not a debate. It is like all mega-threads a back-and-forth sparring match between two irresolvable positions, based on two different understandings of the relevant law, and two different interpretations of some of the vaguer comments by the OP.

We are vying for the virtual, moral high-ground. Nothing more.

Edwood_Woodwood

I think it is a fair reflection of life in general to be honest, not just in the virtual world.

It would be pretty accurate to conclude that all forum members are a typical example of the same people who walk our streets, drink down the pub or shop in Tescos.

Some people are vulgar, some are pleasant.

Some people are clueless, some have reasoned logic.

It applies everywhere, in real life or in the virtual world.

It just means that one finds these things out more quickly on here.

sparkychris

Did I really just read this whole thread?!?!

RuthnJasper

sparkychris wrote: »

Did I really just read this whole thread?!?!

Yeah - a long bit of life you can't get back... Never mind, eh? Keep smiling! x