Porting number to Vodafone - still waiting!!!!

pistonvalve

Hi, Filled in the form on the Vodafone website and submitted in Monday this week. Now Thursday no port yet - how long should this take? Been on to their customer services who say they are having problems with porting. Given me a £10 credit and promised by the end of the day. Is this a typical porting problem?


Mike.

pistonvalve

Now Friday and still no port. What should I do next?


Mike.

pistonvalve

Porting via web site does not work!! Given details to customer services and had a conformation that the number will be ported on Tuesday next. We will see. Another £15 compensation given making a total of £25 so far. I cannot wait till Tuesday.


Mike.

Tea_spiller

Read a few complaints about non porting, half porting on the e forum seem to be a frequent issue. Hope it goes through for you soon.

Vodafone

Hi pistonvalve,

I'm sorry to see this.

If you're still in need of help, email me with your details via the link in our profile here.

All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

Kind regards,

Lee

Social Media Comms

Vodafone UK

pistonvalve

Tuesday has come and gone!! I have now been promised it will happen today!! Can't wait till 10pm this evening Well another £5 added to my PAUG credit making a total £30 so far I just wish Vodafone would do the job.


Mike.

pistonvalve

Thursday 31-07-2014


Now 4.00 no port so far. I have replied to LEE at Vodafone no answer back!! I now wait till 10PM - will there be a port today, any bets!! Is there a porting delay record?


Mike.

mije1983

At least you've got lots of PAYG credit! I'm hoping this isn't the number you are porting though or it will be pointless! :rotfl:

One thing I haven't seen, have you replied to Lee with your reference number from the email?

pistonvalve

Yes, reference number WRT135 - MSE sent, have received an auto reply, nothing more yet.


Mike.

Silk

pistonvalve wrote: »

Yes, reference number WRT135 - MSE sent, have received an auto reply, nothing more yet.


Mike.

If you post the ref number on here as instructed, it may speed things up so he can find it easily when he reads the thread

mije1983

pistonvalve wrote: »

Yes, reference number WRT135 - MSE sent, have received an auto reply, nothing more yet.


Mike.

That's what you need to put in the subject line of the contact form, it's not the reference number. The reference number should be sent to you in an automated reply.

Edit: Looking at past reference numbers posted, it should be seven digits long and possibly start with 7.