Bad customer service or just bad customers.

Jo_F

duchy wrote: »

They could build you more tills maybe ?

Chrissy's shop has 4 tills, ours has 3, there is no physical space in our shop for another till, once all three are manned, there is little anyone else can do.

If there is no space, there is no space it's a simple as that.

System

duchy wrote: »

They could build you more tills maybe ?

Not without an extension!

System

ThumbRemote wrote: »

So your store insists on a customer bringing a piece of information that doesn't exist - and this is somehow the customers fault?

Surely it must have existed at some point though ,ive never known a bank have a debit card with no pin.

The card holder chooses not to use the pin.

Cycrow

duchy wrote: »

They could build you more tills maybe ?

Theres not always space to build more tills.

sometimes you do just get too many customers for the store to handle.

one christmas eve i was working, we had all the tills open, each till was manned by 2 people. And the queue were still massive.
We even had the security guards acting as bouncers to limit the amount coming into the store, because we couldn't physically fit anyone else in the store. pretty much every inch of floor was taken up by customers squeezing around the store.
There was really nothing more that could be done to improve the situtation

ThumbRemote

Jo_F wrote: »

Well if I was told that to complete the transaction and pick my goods up, I needed both the card and the PIN, then I would make sure that I actually used a card that I had a PIN for.

It's to protect people from fraud, you lose your cards in the street, someone goes on a jolly spending a fortune on stuff, they walk into the store to collect, if they don't have the PIN, they don't get the stuff, it's a simple as that, protects the card holder and protects us. Plus, how else are we going to know that we gave the items to the right customer?

If we didnt do this, customers would be the first to complain if we gave their items to someone else.

There are other ways to prevent fraud. The most common is proper protection at the point of online payment - eg verified by Visa or MasterCard 3D secure. They require additional security over just possessing the card.

CHRISSYG wrote: »

Surely it must have existed at some point though ,ive never known a bank have a debit card with no pin.

The card holder chooses not to use the pin.

Jo_F said "And then you have those that have an internet shopping only card so don't have a PIN."

I took this to mean there are cards designed for internet use only, which of course wouldn't need a PIN. If that's not the case I apologise for getting the wrong end of the stick.

adouglasmhor

geerex wrote: »

I suppose. I mean, it really is too much to expect that someone knows how to spell the name of their workplace. Goes to show why they work in retail I suppose.

More for the list: Summerfields. Asda's.

I know people who still think they work for the regional council, 18 years after reorganisation did away with it.

adouglasmhor

Indie_Kid wrote: »

I have never understood this:
Christmas and Valentines Day are the same dates each year; so why do people leave it till the last minute?

I used to get paid at 4PM on Christmas Eve and have to run round like a blue ãrsed fly to get the last minute stuff and perishables.

System

adouglasmhor wrote: »

I used to get paid at 4PM on Christmas Eve and have to run round like a blue ãrsed fly to get the last minute stuff and perishables.

To be fair though most supermarkets do saving schemes so you don't need to rely on Decembers pay.
I don't know where you live but my local supermarkets look like they have been hit by locusts by noon on Christmas eve!

nwc389

Oh the joys of a customer facing role !! Caught between customers who could try the patience of a saint and the business run by the idiots at 'head office ' who had not the faintest idea of what it was actually like on the front line .
I had 20 years of it until I finally had enough , most of our customers were fine but some of them were such hard work and some were so incredibly nasty when they dealt with myself and other colleagues .

Money-Saving-King

ThumbRemote wrote: »

Sounds more like a lack of desire by the management to do anything to me.

No, sounds like a very tight staffing budget to me. I have known shops that have been ran this tight but it's all because of the staffing budget, in one store I worked in it was 3% of sales, that is almost more or less impossible to get anything done with the budget that tight.

I knew someone who was a manager of another store in the company. The landlord of the complex where the shop was located complained to the company because of the hours the manager was working, they landlord or the shopping complex more or less sent the shop manager home at one point because he'd been there 27 hours! Are you seriously telling me when a company staff's things that tight it is the shop managers fault?

ThumbRemote wrote: »

But, like always, I'm sure you know better than anyone else on here about everything

That coming from you!!