Bad customer service or just bad customers.

NBLondon

Money-Saving-King wrote: »

I think very, very few people would use this reason.

I've no idea how many other people agree - but that's my reason for not changing queues, and I have explained it when asked. Nothing to do with checking change - more with an operator who notices price reductions, places fragile items carefully as opposed to tossing them and so on.

Also the post you quoted said the person informs people that there are other tills. It really would take somebody who is very uppity to be bothered about the exact wording of how they were informed of other tills.

"Would you like to move to that queue?" and "This till is open now" and "You can move to that queue" are equally acceptable as informing the customer. "Go to that one" is a bit rude. Dragging the trolley away before actually speaking to the customer is not acceptable.

nwc389

I've been happy to wait in one queue before , mainly to avoid the bag packers

hollydays

missg2210 wrote: »

working in a call centre I hear so much of this all the time. Most people do say my grievance isn't with you but with the company and that's fine but I have heard so many things such as colleagues being called s**gs and c****. Its so unreal...and i always think would you be saying this to our faces.

Sometimes though, you could do your absolute best for a customer and that would still not be good enough - at the end of the day you just need to realise that some people do not want to be helped and just want to be rude.

But equally some so called. " customer service advisers" , need severe re training. :rotfl:

duchy

You'll always get some advisors that are better than others .....and high staff turnover. Customers want the lowest possible price which often means there isn't the budget to pay a decent wage ....so staff turnover is high and there are fewer experienced and motivated staff........even before the more moronic customers demotivated them further with aggression from the moment the call is answered.

Littlestars_2

Not to mention you have around 3-4 mins handeling time for a call before you start to go over you average handeling time which can affect your stats and management complaining your calls are too long so some people dont bother with things. I always just think a call will last how long it needs to and I have taken a good hour dealing with issues.

duchy

Me too- My customer service stats are always very high so it tends to balance it out but I still get moaned at by management for taking too much time and trouble with customers

missg2210

Littlestars wrote: »

Not to mention you have around 3-4 mins handeling time for a call before you start to go over you average handeling time which can affect your stats and management complaining your calls are too long so some people dont bother with things. I always just think a call will last how long it needs to and I have taken a good hour dealing with issues.

Very true calls can take as long as possible but some days i do literally ask myself what the whole call was about....you would be shocked at people who ring up and moan and i genuinely have to ask how they would like me to resolve the situation because really they are just ringing to have a moan.

missg2210

hollydays wrote: »

But equally some so called. " customer service advisers" , need severe re training. :rotfl:

This is also a good point. But when you get people who call you and believe they are 134940264 times better than me, my whole care goes out the window.

hollydays

missg2210 wrote: »

This is also a good point. But when you get people who call you and believe they are 134940264 times better than me, my whole care goes out the window.

I see.......:eek:

System

I have worked in a call centre and randomly, the team leader and manager listen into our calls. Cannot tell if it's your call they are listening to.

I got pulled within a few mins after that call. I was told off for using TOO MUCH customer service!!

If I applied standard customer service, the customer would have gone elsewhere. Manager was not bothered about it was one of our important customers with £000s of business.

I was so stunned on what I was hearing, I started to apply for jobs as soon as I got home. Got another job and handed in my notice within the week.