Unhappy With Postage Charged By Seller & Actual Postage Seller Paid

plumface

ToThePoint wrote: »

What you fail to understand is, if your going to be charged for a service. Then you have every right to be annoyed when you find out it was cheaper. You have been charged for a service. You do not agree to pay £12 for a £3.90 service.

Why have you the RIGHT, THE PRICE IS IRRELEVANT ITS THE SERVICE THAT COUNTS.
Would you refund a seller if the service exceeded the price you paid?

When it comes to 'free postage' you are NOT being charged for a service. Hence you can choose whatever you like, and that's fair enough. Because in that case, you are agreeing to that price because of the 'free postage'.
You are being charged for goodness sake. How much of a fool do you want to look?

You will never see the difference, thats the problem. I have an issue with CHARGING FOR A SERVICE. The end price is irrelevant.

You are using your argument on the basis of a non charged service ('free postage') and a charged service.

Why don't you go quote all the posters saying the OP has got ripped off? Lets have a guess why you WONT!

Yes I encourage to open a case if your unhappy.

Even without contacting the seller first?

Though if your only trying to send a message to the seller, then get re-directed to open a case. Then that's not the said buyers fault. That is where eBay is encouraging them to. Pretty simple!

But you advocate opening a case full stop. It has nothing to do with what ebay direct you to do otherwise your signature would say "if you are unhappy with an item contact the seller first but, be careful as ebay re-direct you to open a case". EVEN SIMPLER!

There's none so blind as those who will not see.
:eek::p:rotfl::p:eek:

ToThePoint

plumface wrote: »

There's none so blind as those who will not see.
:eek::p:rotfl::p:eek:

You are making assumptions. Free postage, can actually mean free postage. Do you have proof that every single seller is 'adding postage' towards it? YOU don't know! This is all based on assumptions!

You are speaking from what YOU would do. This does not mean every seller does the same.

I have an issue with charging for a service, which results in getting overcharged. Which can happen for a wide range of reasons. From just plain greed, copying other sellers listings, etc. As you can REPORT this. It's obviously a issue.

Yes I encourage to open a case if your unhappy. I encourage it 100%

Though if your only trying to send a message to the seller, then get re-directed to open a case. Then that's not the said buyers fault. That is where eBay is encouraging them to.


Really simple!

FidgitsID

ToThePoint wrote: »

You are making assumptions. Free postage, can actually mean free postage. Do you have proof that every single seller is 'adding postage' towards it? YOU don't know! This is all based on assumptions!

Just when I thought you could not come out with anymore waffle :rotfl:

There is no such thing as "free" p&p, a buyer pays for ALL sellers costs. Not an assumption, a FACT, any business (even a charity ) MUST do this to stay in business
Even private sellers like myself must get enough in total to at least cover the post/ebay fees etc, or there is no point is selling it, if Im actually "paying" to give it away :rotfl:

ToThePoint

FidgitsID wrote: »

Just when I thought you could not come out with anymore waffle :rotfl:

There is no such thing as "free" p&p, a buyer pays for ALL sellers costs. Not an assumption, a FACT, any business (even a charity ) MUST do this to stay in business
Even private sellers like myself must get enough in total to at least cover the post/ebay fees etc, or there is no point is selling it, if Im actually "paying" to give it away :rotfl:

Well I expected a reply like that

There is free P&P. Your only picking out one point. It is a assumption.

There are a wide range of situations. Your just putting one point out there, but completely forgetting other points.

So all these business sellers, overseas sellers and private sellers.

What about when they sell an item for 1p and free 2nd class or 1st class postage? Or 10p and free 1st class postage? Or even £10 and free postage, which could cost them £11 postage?

There are plenty of examples and situations, which do happen daily.

So what about when some sellers are selling at a loss only?

What about sellers who break even, if they are lucky?

Not everyone makes a profit, some people do give it away. Silly?..... Yes? But it can and does happen.

If your going to have a valid argument. You can't just pick and choose which points to address or not.

EVERYONE needs to look at the WHOLE picture, not just the bits you want to.

Not everything is black and white.

campdave

http://s2.quickmeme.com/img/e4/e4450208f7c86759a402221d7eeabc7287c9fe9d9dba87dc60cb105ad7b53a5f.jpg

ToThePoint

mrs_sparrow wrote: »

Bwhahahaha, is this still going on? And I've been away on holiday and missed it?

I have one of these posters on my ignore list as it felt like I was just punching myself in the face while having a conversation with it and going round in circles. It clearly thinks it is better than anyone else running an eBay business. I say leave it be and do not feed it any longer. I can see from the quotes on the page that I made the right choice.

Did you know that I add VAT onto my postage costs, LOL. I know you might be shocked, what with me being VAT registered and all that. I hope that I am not doing anything illegal? I cannot remember now. PMSL.

It's the school holidays, I kind of assumed a bored school kid had signed up.... I hope this is not a teacher with those spelling and grammatical errors though.

You used a made up word. Irony!

Obviously_the_best

ToThePoint wrote: »

The OP agreed to pay £12 for postage, for funnily enough, a £12 service. They however did NOT agree to pay, £12 for a £3.90 service.

So you're saying that if I walk in ASDA, all their prices are cons and I have the right to pay them exactly what they paid their supplier? It's exactly the same thing.

£3.90 is what the seller paid for the service, and as with anything else, they can choose to sell that service on to the buyer at whatever price they see fit.

RFW

Obviously_the_best wrote: »

So you're saying that if I walk in ASDA, all their prices are cons and I have the right to pay them exactly what they paid their supplier? It's exactly the same thing.

£3.90 is what the seller paid for the service, and as with anything else, they can choose to sell that service on to the buyer at whatever price they see fit.

The only thing I can see that makes a difference is that the buyer can see the price, it may not be rational but it is how that works.
If Asda put a cost price on everything a lot of things wouldn't sell, they would struggle to sell a bunch of grapes marked £2 if they had "Cost price £1", even if they were only earning a few pence on them after overheads and if they were the best price around.
People's perceptions are a funny thing, especially in sales, if they weren't we wouldn't have offers, sales, bonus buys and all that nonsense.

mrs_sparrow

RFW wrote: »

The only thing I can see that makes a difference is that the buyer can see the price, it may not be rational but it is how that works.
If Asda put a cost price on everything a lot of things wouldn't sell, they would struggle to sell a bunch of grapes marked £2 if they had "Cost price £1", even if they were only earning a few pence on them after overheads and if they were the best price around.
People's perceptions are a funny thing, especially in sales, if they weren't we wouldn't have offers, sales, bonus buys and all that nonsense.

Exactly which is where people like me, who are VAT registered, have problems. While postage bought from the PO does not have VAT charged on it, I have to pay VAT on the postage I charge my customers, it is not a service that is exempt from VAT, I have had to email people numerous times and tell them this when the query the postage charge, and people like to think they know how much stuff weighs too. And I would certainly add the 10% ebay take for postage only my postage costs (as it stands I have not at present but if I needed to, I would, the 10% has been added onto the item price) I am not a charity giving people stuff so I can make a loss, I am running a business - my business, and I need the money to pay to live. The postage and packaging charge is there to covers what it costs me in postage and packing with the VAT added on.

Ironically I have started charging free P&P on goods that were slow sellers, the price has not changed as I upped it to include postage, but I am selling more of these items now as people think they are getting something for free so they buy it.

RFW

mrs_sparrow wrote: »

Ironically I have started charging free P&P on goods that were slow sellers, the price has not changed as I upped it to include postage, but I am selling more of these items now as people think they are getting something for free so they buy it.

I also use inclusive now, before that I actually listed a postage price that was mostly less than the stamp price (eg £1.20 stamp cost and I charged £1). Invariably the customer thought they were getting a great deal, I even had some offer to pay the difference. Most sellers couldn't understand why I'd do something so silly, even when I explained the profit was in the item and repeat custom from more than happy customers.
It's all about making the customer think they're getting a good deal, whether they are or not is immaterial. No amount of explaining that if you pay £1 + £8 postage £4 + £5 postage, £9 and free postage, are all the same will help. If someone thinks they're getting a bad deal no one can make them change their mind.