UKash Pre Paid travel Card

NiftyDigits

Middledyke wrote: »

eDicky - do you know HOW you verify your Revolut account? I tried to do it for both my card and my hubby's by clicking on the passport but it doesn't actually tell you WHAT to do, all I get is a black screen! The website is no help whatsoever on this.

I'm guessing a photograph. Perhaps removing your finger from the camera lens may help.

eDicky

Middledyke wrote: »

eDicky - do you know HOW you verify your Revolut account? I tried to do it for both my card and my hubby's by clicking on the passport but it doesn't actually tell you WHAT to do, all I get is a black screen! The website is no help whatsoever on this.

If your phone has NFC the app uses it to capture three photos, telling you what they are in turn. If not you probably have to email the photos. Ask via the chat, it can take a while for response as they are very busy. I did mine long ago so it may have changed.

System

Just successfully closed my card at no cost. I told them to donate the remaining €1.40 to a charity of their choice but no doubt they will probably just pocket it.

Pete

!!!!!! wrote: »

Just successfully closed my card at no cost. I told them to donate the remaining €1.40 to a charity of their choice but no doubt they will probably just pocket it.

Just got form from ukash, worryingly it's a refund form and not a card cancellation form. Should be signed but cust services said email it back so will try it without a signature.

System

I did it over the phone. I told them it wanted to close the card as per email and it was done straight away

Pete

Grr... I was told I had to fill in the form. I'll see what happens.

Middledyke

NiftyDigits wrote: »

I'm guessing a photograph. Perhaps removing your finger from the camera lens may help.

Very funny!


I tried it with hubby's phone (he has a Revolut account to) and it did the same so, as we have the same phones, it must be something to do with them, so I'll have to email the id to them instead.

eDicky

Middledyke wrote: »

I'll have to email the id to them instead.

You need to know exactly what shots to take. Ask via the support chat on the app, it may have changed since I did mine.

cjs_10

Hi,
I have received a second email from UKASH, which waives the fee if cancelled before 10-Apr-16 (see below):

Dear Customer,
Further to the earlier communication with regards to the change of name and fees on the Ukash Prepaid MasterCard® and the Ukash Prepaid Travel Card, please note that those changes only come into effect on 10th April 2016.

We are looking to improve the overall product offering and enhance service levels but we do understand that some customers may wish to close their card due to the change in fees.

With that in mind, we would like to confirm that we will be waiving the closure fee on the cards as long as the card is closed prior to 10th April, 2016.

If you have any questions or queries please don’t hesitate to email us at ukash@prepaidfinancialservices.com

Best regards,
Neltac Limited

eDicky

Pete wrote: »

Grr... I was told I had to fill in the form. I'll see what happens.

Try another phone call.