ASDA - Cheese Toastie Complaint.

meer53

ithomso1 wrote: »

Ooo - I can just imagine the sequel - Probably a much bigger budget too!

On another note, I think that some of the people that are being rather targeted with their opinion of me may be being slightly harsh in their estimation of me.

Its a shame I don't have the operational guidelines for how much cheese should be used.

It's simple. If the cheese gets into the electrical part of the toaster, you're using too much.

ithomso1

meer53 wrote: »

It's simple. If the cheese gets into the electrical part of the toaster, you're using too much.

Are you familiar with the exact sandwich maker in question?

I believe spillage over the sides of a sandwich maker is unavoidable. Although its strange there was no mention of beans in ASDA's report....

Maybe they're ok in the compartment.

shaun_from_Africa

Azari wrote: »

I think we can be pretty certain that OP's RCD fulfilled its design function impeccably.

A vent about people not testing safety equipment probably deserves a thread of its own.

The thing is, it didn't fulfil its function correctly.
If it had, it would have tripped and then then have been able to have been reset with no damage to itself.

My post wasn't a vent about simply not testing the RCD.
One of the reasons for carrying out the test is to work the mechanical mechanism of the device to ensure that it hasn't seized up. It hadn't been tested for at least 3 years (and possibly far longer), and if the mechanical trip mechanism was seized or stiff through not being operated on a regular basis (as recommended by all RCD manufacturers), the problem is one entirely of the OP's own making.

ithomso1

shaun_from_Africa wrote: »

The thing is, it didn't fulfil its function correctly.
If it had, it would have tripped and then then have been able to have been reset with no damage to itself.

My post wasn't a vent about simply not testing the RCD.
One of the reasons for carrying out the test is to work the mechanical mechanism of the device to ensure that it hasn't seized up. It hadn't been tested for at least 3 years (and possibly far longer), and if the mechanical trip mechanism was seized or stiff through not being operated on a regular basis (as recommended by all RCD manufacturers), the problem is one entirely of the OP's own making.

Cheers for the advice RE Testing. Something i'll probably now integrate into when i'm taking the electricity meter readings

Regards,

pinkteapot

stevemLS wrote: »

I was really hoping this was going to be one of those mad threads that occasionally come up - about a poor cheese toastie.

I could almost smell the meatballs.

Imagine my disappointment when I see some techie discussion about RCDs - about which I know nothing.

Oh well, sure a mad one will be along before long.

Given that all the nutty complaints on here seem to be about Asda, I was hoping for a thread where OP had burnt their mouth while tucking into a cheese toastie in an Asda cafe.

Asda's entirely serious comments about "release the toaster" did make me chuckle though.

ithomso1

pinkteapot wrote: »

Given that all the nutty complaints on here seem to be about Asda, I was hoping for a thread where OP had burnt their mouth while tucking into a cheese toastie in an Asda cafe.

Challenge Accepted.

wealdroam

ithomso1 wrote: »

I believe spillage over the sides of a sandwich maker is unavoidable.

Really?
How did you come to that conclusion?
Of course it is avoidable.

I would suggest that a more correct statement would be:

"spillage over the sides of a sandwich maker is unavoidable if it is overfilled".

ithomso1

wealdroam wrote: »

Really?
How did you come to that conclusion?
Of course it is avoidable.

I would suggest that a more correct statement would be:

"spillage over the sides of a sandwich maker is unavoidable if it is overfilled".

Spillage in tasty toasties is unavoidable. Overfilled is a subjective statement.

Cornucopia

As I just wrote (more or less) on another, similar thread:-

A piece of advice: if your tone & misunderstanding on this thread is anything to go by, it's not surprising that you feel that companies are taking advantage of you, nor that you get frustrated by it. There is no substitute for understanding the rules, and using the rules against them, if necessary. It will save much hassle in the long-run.

The legal position is very simple. The toastie-maker has been refunded. That ends the issue of a claim for the toastie-maker itself. And it also ends any prospect of forcing Asda to return the toastie-maker to you.

Separately, there may be a claim for damages resulting from the use of the toastie-maker. You will need to prove that the damage was caused by a defect in the toastie-maker, and that the toastie-maker was not and had not been misused in such a way as to cause or exacerbate said defect.

I suspect any claim for damages has a limited chance of success. If you want to take it further without legal expense, the appropriate route is to Trading Standards.

A toast, if I may.... I'll get my coat.

ithomso1

Cornucopia wrote: »

As I just wrote (more or less) on another, similar thread:-

A piece of advice: if your tone & misunderstanding on this thread is anything to go by, it's not surprising that you feel that companies are taking advantage of you, nor that you get frustrated by it. There is no substitute for understanding the rules, and using the rules against them, if necessary. It will save much hassle in the long-run.

The legal position is very simple. The toastie-maker has been refunded. That ends the issue of a claim for the toastie-maker itself. And it also ends any prospect of forcing Asda to return the toastie-maker to you.

Separately, there may be a claim for damages resulting from the use of the toastie-maker. You will need to prove that the damage was caused by a defect in the toastie-maker, and that the toastie-maker was not and had not been misused in such a way as to cause or exacerbate said defect.

I suspect any claim for damages has a limited chance of success. If you want to take it further without legal expense, the appropriate route is to Trading Standards.

A toast, if I may.... I'll get my coat.

Trading standards informed.