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e2save t&cs for a price match phone??
Just been accepted for a contract phone with e2save,ive had a email regarding the t&cs for the cashbacks as it is diffrent for price match phones??ive had a couple of contracts with e2save and never had any problems,i think im getting a good deal here 600 xnetwork mins+500 texts per month and a free nokia n73(worth about £200)on 02 network+£36.50 quidco cashback,so in reality this deal is going to cost me £43.50 for the year.I have pasted the terms for claiming under these special rules,i would apreciate any advice as to whether to keep this deal under the t&cs or return,as im not too well up on understanding mobile contracts t&cs as i beleive they may be designed to try and catch people into losing there claim to cashback,thanks in advance for any advice given.
REDEMPTION INFO (10 Months FREE):
Send your claim within 30 days of the date stated on the relevant airtime bill, to us and we will credit you by cheque with £80.00 each time.
This will save you £400.00 over the 12 month duration of the contract. In effect this means that your average line rental per month over the contract period is £6.67 per month.The Terms and Conditions of the price match deals vary from our normal Terms and Conditions. Please discard the Cheque Back Leaflet in your welcome pack as the Terms and Conditions differ for this offer. A summary of the price match deal terms and conditions are detailed below.
Download the special terms cashback vouchers here:
http://www.e2save.com/files/cashback/special_terms_voucher.pdf
£201 to £600 claims
Cash backs are claimed in five equal instalments.
Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e. if you were purchased on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection. See porting below
Instalment 2: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 180 days (6 months) after purchase.
Instalment 3: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 240 days (8 months) after purchase.
Instalment 4: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 300 days (10 months) after purchase.
Instalment 5: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 360 days (12 months) after purchase.
Porting (keeping your old number)
When making the first instalment claim at 120 days, with a PORTED number, we need in addition to the standard requirements above, a copy of the first bill showing the original number we supplied to you.
Receipt Notification
We will email you when your redemption paperwork is loaded onto our system and when it is processed for payment. It takes upto 14 working days from receipt to load and 28 working days from receipt to process. Hotmail and AOL have a tendency to regard this kind of email as spam, so please add [EMAIL="claimreceived@e2save.com"]claimreceived@e2save.com[/EMAIL] to your authorised user list.
Returning Originals
Sorry but we are not able to return originals. So please take a copy for your records.
Disconnection
If you disconnect for any reason within 180 days of the initial bill, e2save.com will invoice you the minimum sum of £200 plus VAT per handset. The actual charge invoiced, will be calculated on the basis of the tariff selected at the time of disconnection. Confirmed disconnections through e2save.com customer care department, arising during the initial 7-day money back guarantee period are the only exceptions to the above clause. All cash back claims become null and void if you are disconnected within the contract period.
Tariff Change
If you change the tariff you selected on your Price Promise Deal within 180 days of your initial bill, we will invoice you with the minimum sum of £100 plus VAT per handset. All cash back claims become null and void if your tariff is changed within the contract period.
Direct Debit
Your contract includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank. If this is cancelled, we will invoice you £50 plus VAT. Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amounts from your card account in the event of the above tariff change, disconnection or cancellation conditions occurring. We will advise you in writing of any charges, should they occur.
Please be aware
Our offers are some of the best in the industry and rely on administration to be kept to a bare minimum; therefore it is your responsibility to follow the following redemption requirements: All of the information required to claim is supplied to you during the sale process. It is your responsibility to:
a) Record the order reference number that we give you at point of purchase.
b) Record the overall cash back amount that you have as a part of your purchase.
c) Record the dates above at which you are eligible to claim.
d) To print off the claim form we send you by email at the point of purchase.
e) Return the correctly completed form within the prescribed time.
All claim information is supplied to you at the point of purchase. However to assist, we do hold your data on our system, for ten working days after your connection. If you need assistance please contact the e2save.com Customer Services Dept on: 0845 655 5522 where a valid claim has not been received by us within one calendar month of the required bill, which is the closing date for your claim. You will not be entitled to any part of the Cash Back offered. Cash back files are closed and cannot be reopened in these cases.
Administration charges
Due to the number of early claims, duplicate claims, incomplete claims and multiple claims, we will charge you £10 for each case encountered.
Multiple Claims
We do not accept more than one claim per envelope. We are looking for one correct claim per envelope and we shred all further paperwork. You risk losing your claim altogether if you adopt this practice and the excess paperwork is shredded.
Cheque Payments
We try to settle valid claims by cheque within 28 working days of receipt, directly to your home address using the account details supplied with your original order. If a cheque we send to you is lost in the post, we will check with our bank that it hasn't been cashed and we will replace this cheque after it has been missing for 30 days.
Change of Address
We don't have a problem with you changing your address. Please email:
[EMAIL="addresschange@e2save.com"]addresschange@e2save.com[/EMAIL]
Change of Name
You are not allowed to change the name of the user after connection.
Recorded Delivery
We recommend you send all claim paperwork by recorded delivery, as proof of sending is not proof of delivery. Where an item goes missing in the post and you haven't got our valid recorded delivery signature, then the item will be regarded unclaimed.
When sending in your claim, securely attach the appropriate chequeback voucher to the airtime bill (chequeback vouchers can be found in your Welcome Pack).
Please send each claim by RECORDED DELIVERY within 1 month of the date of each of your network airtime bills with a covering letter detailing your daytime contact numbers, to the following address:
Cashback Claims, PO BOX 337, Crewe, CW2 8WE
Remember to:
1. Enclose the appropriate airtime bill
2. Enclose the appropriate chequeback voucher
3. Enclose a covering letter with your contact numbers
4. Send the claim via recorded delivery
The due amounts will be sent to you via cheque within 28 days of receipt of your claim.
--
This communication together with any attachments transmitted with it ("this E-Mail") is intended only for the use of the addressee and may contain information which is privileged and confidential. If the reader of this E-Mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient you are hereby notified that any use, dissemination, forwarding, printing or copying of this E-Mail is strictly prohibited. Addressees should check this E-mail for viruses. The Company makes no representations as regards the absence of viruses in this E-Mail.
Any opinions expressed in this E-Mail are those of the author and do not necessarily constitute the views of the Company. Nothing in this E-Mail shall bind the Company in any contract or obligation.
For the purposes of this E-Mail "the Company" means The Carphone Warehouse Group PLC and/or any of its subsidiaries, which include The Carphone Warehouse Limited.
"e2save" is a trading name of The Carphone Warehouse Limited a company incorporated and registered in England and Wales with registered office at 1 Portal Way London W3 6RS, registered number 02142673 and VAT number 744032068.
Please consider the environment - do you need to print this?
REDEMPTION INFO (10 Months FREE):
Send your claim within 30 days of the date stated on the relevant airtime bill, to us and we will credit you by cheque with £80.00 each time.
This will save you £400.00 over the 12 month duration of the contract. In effect this means that your average line rental per month over the contract period is £6.67 per month.The Terms and Conditions of the price match deals vary from our normal Terms and Conditions. Please discard the Cheque Back Leaflet in your welcome pack as the Terms and Conditions differ for this offer. A summary of the price match deal terms and conditions are detailed below.
Download the special terms cashback vouchers here:
http://www.e2save.com/files/cashback/special_terms_voucher.pdf
£201 to £600 claims
Cash backs are claimed in five equal instalments.
Instalment 1: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, that arrives showing you have been connected for 4 months. i.e. if you were purchased on the 1st of January, you need to send in the bill that is dated around the 1st of May. This is 120 days (4 months) after connection. See porting below
Instalment 2: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 180 days (6 months) after purchase.
Instalment 3: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 240 days (8 months) after purchase.
Instalment 4: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 300 days (10 months) after purchase.
Instalment 5: - Send us the claim form and original monthly bill showing your name, address, mobile number and tariff you are connected on, dated 360 days (12 months) after purchase.
Porting (keeping your old number)
When making the first instalment claim at 120 days, with a PORTED number, we need in addition to the standard requirements above, a copy of the first bill showing the original number we supplied to you.
Receipt Notification
We will email you when your redemption paperwork is loaded onto our system and when it is processed for payment. It takes upto 14 working days from receipt to load and 28 working days from receipt to process. Hotmail and AOL have a tendency to regard this kind of email as spam, so please add [EMAIL="claimreceived@e2save.com"]claimreceived@e2save.com[/EMAIL] to your authorised user list.
Returning Originals
Sorry but we are not able to return originals. So please take a copy for your records.
Disconnection
If you disconnect for any reason within 180 days of the initial bill, e2save.com will invoice you the minimum sum of £200 plus VAT per handset. The actual charge invoiced, will be calculated on the basis of the tariff selected at the time of disconnection. Confirmed disconnections through e2save.com customer care department, arising during the initial 7-day money back guarantee period are the only exceptions to the above clause. All cash back claims become null and void if you are disconnected within the contract period.
Tariff Change
If you change the tariff you selected on your Price Promise Deal within 180 days of your initial bill, we will invoice you with the minimum sum of £100 plus VAT per handset. All cash back claims become null and void if your tariff is changed within the contract period.
Direct Debit
Your contract includes a mandatory direct debit arrangement, where your monthly line rental and charges will be taken from your bank. If this is cancelled, we will invoice you £50 plus VAT. Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amounts from your card account in the event of the above tariff change, disconnection or cancellation conditions occurring. We will advise you in writing of any charges, should they occur.
Please be aware
Our offers are some of the best in the industry and rely on administration to be kept to a bare minimum; therefore it is your responsibility to follow the following redemption requirements: All of the information required to claim is supplied to you during the sale process. It is your responsibility to:
a) Record the order reference number that we give you at point of purchase.
b) Record the overall cash back amount that you have as a part of your purchase.
c) Record the dates above at which you are eligible to claim.
d) To print off the claim form we send you by email at the point of purchase.
e) Return the correctly completed form within the prescribed time.
All claim information is supplied to you at the point of purchase. However to assist, we do hold your data on our system, for ten working days after your connection. If you need assistance please contact the e2save.com Customer Services Dept on: 0845 655 5522 where a valid claim has not been received by us within one calendar month of the required bill, which is the closing date for your claim. You will not be entitled to any part of the Cash Back offered. Cash back files are closed and cannot be reopened in these cases.
Administration charges
Due to the number of early claims, duplicate claims, incomplete claims and multiple claims, we will charge you £10 for each case encountered.
Multiple Claims
We do not accept more than one claim per envelope. We are looking for one correct claim per envelope and we shred all further paperwork. You risk losing your claim altogether if you adopt this practice and the excess paperwork is shredded.
Cheque Payments
We try to settle valid claims by cheque within 28 working days of receipt, directly to your home address using the account details supplied with your original order. If a cheque we send to you is lost in the post, we will check with our bank that it hasn't been cashed and we will replace this cheque after it has been missing for 30 days.
Change of Address
We don't have a problem with you changing your address. Please email:
[EMAIL="addresschange@e2save.com"]addresschange@e2save.com[/EMAIL]
Change of Name
You are not allowed to change the name of the user after connection.
Recorded Delivery
We recommend you send all claim paperwork by recorded delivery, as proof of sending is not proof of delivery. Where an item goes missing in the post and you haven't got our valid recorded delivery signature, then the item will be regarded unclaimed.
When sending in your claim, securely attach the appropriate chequeback voucher to the airtime bill (chequeback vouchers can be found in your Welcome Pack).
Please send each claim by RECORDED DELIVERY within 1 month of the date of each of your network airtime bills with a covering letter detailing your daytime contact numbers, to the following address:
Cashback Claims, PO BOX 337, Crewe, CW2 8WE
Remember to:
1. Enclose the appropriate airtime bill
2. Enclose the appropriate chequeback voucher
3. Enclose a covering letter with your contact numbers
4. Send the claim via recorded delivery
The due amounts will be sent to you via cheque within 28 days of receipt of your claim.
--
This communication together with any attachments transmitted with it ("this E-Mail") is intended only for the use of the addressee and may contain information which is privileged and confidential. If the reader of this E-Mail is not the intended recipient or the employee or agent responsible for delivering it to the intended recipient you are hereby notified that any use, dissemination, forwarding, printing or copying of this E-Mail is strictly prohibited. Addressees should check this E-mail for viruses. The Company makes no representations as regards the absence of viruses in this E-Mail.
Any opinions expressed in this E-Mail are those of the author and do not necessarily constitute the views of the Company. Nothing in this E-Mail shall bind the Company in any contract or obligation.
For the purposes of this E-Mail "the Company" means The Carphone Warehouse Group PLC and/or any of its subsidiaries, which include The Carphone Warehouse Limited.
"e2save" is a trading name of The Carphone Warehouse Limited a company incorporated and registered in England and Wales with registered office at 1 Portal Way London W3 6RS, registered number 02142673 and VAT number 744032068.
Please consider the environment - do you need to print this?
0
Comments
-
They are designed to assist you to fail (and one failure would mean the whole remaining cashback would be lost).
Can you be sure to stick to the ts + cs?
That should be the basis of whether or not you decide to go ahead.0 -
Im usually pretty good at the cashbacks im doing at moment,if im unsure i call their redemptions dept,but i was a bit worried why they feel as though they have to use diffrent t&cs for this new tariffs cashbacks??They are designed to assist you to fail (and one failure would mean the whole remaining cashback would be lost).
Can you be sure to stick to the ts + cs?
That should be the basis of whether or not you decide to go ahead.0 -
if im unsure i call their redemptions dept
Under these terms, they won't help you after the first 10 days following the purchase (again, designed to help you fail a claim):
All claim information is supplied to you at the point of purchase. However to assist, we do hold your data on our system, for ten working days after your connection0 -
Looks risky the Price match from E2Save and OSPS is similar if you mess up one ... you lose the rest.
I'd stay clear as the downside risk is high value and there no chance of recovering any of the subsequent cash backs.
That's my 2p
Stick to the normal cashbacks they are more forgiving.Seth.0 -
WHAT normal cashbacks would they be, then??? Can you actually FIND any?? As to the t&c, Onestopphoneshop ALWAYS had the provision about losing ALL the claims if you mess one up. However, I am using the same t&c on three contracts and going for more if the deal is right. They are pretty straightforward if you understand them properly, although less forgiving. But, then, you ARE getting something for nothing and they WILL at least be around in 12 months time. There are FAR worse sources, even though I am also a critic of the direction they are going in.0
-
This clause is a real worry:
Where an item goes missing in the post and you haven't got our valid recorded delivery signature, then the item will be regarded unclaimed.
There is lots of evidence that they don't always sign for their mail.
Yet this clause would allow them to receive the claim, not sign for it, then refuse to pay out.0 -
True. I am aware of that one, of course. However, I have found hem generally reasonable and up until now don't send recorded delivery. Since they don't know I am extremely live to what's going on with my claims (unlike most I suspect) they cold easily have tried it on in the past if they were utterly dishonest. It's also the reason I've made a very strong point on another thread recently urging people to make formal complaints to Royal Mail and demand at least a refund of the postage; otherwise, Royal Mail (a REAL pits of an organisation if ever there was one) will never to a thing to stop this happening.0
-
These new conditions are such a major change from their previous ones (and do seem designed to assist us to break a condition) that any previous experience of them being "reasonable" can't count towards how reasonable they are going to be with these new much harder contracts.
Time will tell.0 -
True. But they are a straight copy of t&c from a competitor who until recently DID seem very reliable. The fact that they have stolen only the terms and conditions without remotely matching the deals does show a basic dishonesty. Nontheless, I'm not losing any sleep over them.0
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