MSE News: Sky TV customers face up to 10% price hike

Browntoa

people really need to read the small print when they sign up....its in there that they can raise prices ....

VisionMan

Browntoa wrote: »

people really need to read the small print when they sign up....its in there that they can raise prices ....

Indeed it is. By up to 10%. Though strangely Sky Sports went up 11.4%. I don't know how they can get away with that.

JAG

VisionMan wrote: »

Indeed it is. By up to 10%. Though strangely Sky Sports went up 11.4%. I don't know how they can get away with that.

You cannot get Sky Sports without at least the original bundle which isn't increasing, so overall the total price rise is not more than 10%.

bubblegun

WheresStoney wrote: »

I made the mistake of joining Sky on the 27/06/2014 and received confirmation that my price will increase by £4.00 per month on the 13th July. A whole 16 days my contract was live before they raised the price taking effect from September!

I have raised a complaint and explained that I will cancel the direct debit in August if they have not agreed to remove the increase. At no point during the sales process did they mention they have the right to raise the price so early into the contract. I was quoted my repayments for the next year and took that on good faith that they were "fixed".

If they want to take me to court, I will let them because this is clearly miss-selling in an attempt to gain an unfair advantage over their competition by "appearing" to be cheaper.

Avoid Sky at all costs - disgusting company to do business with!

You are still within your cooling-off period which lasts until the 28th of July (if you activated on the 27th of June) so you can still cancel if you want to, unless you're just trolling. Better to just call and cancel as if you just cancel the direct debit you will get 11 months of early termination charges instead.

studentsaver_88

does anyone know the specific terms which allows them to do this?

mije1983

studentsaver_88 wrote: »

does anyone know the specific terms which allows them to do this?

It's in the Ts & Cs that are available on the Sky website. It's 10% or RPI, whichever is greater.

VisionMan

RPI = Retail Price index.