What are my rights if I want to return car to dealer?

nobbysn*ts

After one day the customer has absolutely no obligation to accept a repair, the customer can decide that the car will be rejected.

motorguy

nobbysn*ts wrote: »

After one day the customer has absolutely no obligation to accept a repair, the customer can decide that the car will be rejected.

No. There are very clear circumstance underwhich a car can be rejected. The failure of what in reality is a glorified radiator is not one of them.

You cant just automatically reject a car on a whim because of a minor fault.

Also, your rights to reject a car are very different to your rights under the SOGA as to how a dealer resolves a fault.

motorguy

nobbysn*ts wrote: »

After one day the customer has absolutely no obligation to accept a repair, the customer can decide that the car will be rejected.

Nobby, with respect, i really wish you would take the time to understand a customers rights under the SOGA, and how a customer should go about getting a problem resolved in a reasonable way.

Very often your responses set an expectation that is very likely to be met in the real world. You remind me of our union rep - very good at giving a hard line view on the subject, but one that really doesnt work practically.

nobbysn*ts

Again, as a motor trader you expect to advise that they can ignore the law once they have your money, as it's difficult to argue with them in practice? But if you ran your business that way, that's your choice, doesn't change the law.

motorguy

nobbysn*ts wrote: »

Again, as a motor trader you expect to advise that they can ignore the law once they have your money, as it's difficult to argue with them in practice? And if you run your business that way, that' your choice, doesn't change the law.

I'm not a motor trader. Used to be. Happy to advise objectively.

Can you show me where in "the law" it says exactly that you can reject a car for any reason?

nobbysn*ts

Ok, I see why you're an ex trader if you trivialise a fault like the intercooler as not a major problem to their customers. I suggest the op either speaks to trading standards, or takes the word of an ex trader on the internet.

motorguy

nobbysn*ts wrote: »

Ok, I see why you're an ex trader if you trivialise a fault like the intercooler as not a major problem to their customers. I suggest the op either speaks to trading standards, or takes the word of an ex trader on the internet.

Ah right so you cant actually find the "law" that says you can reject the car for any reason??

Surprise surprise.

Firstly, Trading Standards are the wrong organisation to be talking to. They will only be interested in criminal wrongdoing - for example, if the trader is clocking cars. If the O/P feels that the trader is in the habit of selling faulty cars, then it may be worth informing trading standards, to add to any other case file they may have going, however trading standards will NOT be interested in progressing this case for the O/P. So you are wholly wrong in saying contact trading standards in the first instance.

The correct body to speak to for free legal advice would be Citizens Advice, although having spoke to them previously myself around a similar type of issue, they will advise you contact the seller and give them the opportunity to inspect the vehicle.

Thirdly, an intercooler is, as i described, essentially a radiator. Heres what one looks like :-

http://www.ebay.co.uk/itm/Ford-kuga-intercooler-/121368886812?pt=UK_CarsParts_Vehicles_CarParts_SM&hash=item1c42263e1c

It can puncture just like a radiator, and if it does, then its effectively useless.

Replacing it is usually just as simple as replacing a radiator.

The other problem relating to an intercooler is that an associated pipe could have split. Heres a picture of an intercooler pipe

http://www.ebay.co.uk/itm/FORD-MONDEO-EGR-TO-INTERCOOLER-HOSE-TDCi-MK3-TURBO-BOOST-PIPE-1222831-/360941750585?pt=UK_CarsParts_Vehicles_CarParts_SM&fits=Car+Make%3AFord&hash=item5409ce0939

If one of these splits, just like a radiator hose splitting, the intercooler will lose its effectiveness.

I am not trivialising the problem, it is a common part to fail because it has to sit in direct airflow and as such is prone to stonechips and accelerated wear by road salts, water, etc. Its replacement is usually an easy task.

Once again, you are simply setting an expectation with the O/P - in this case with false information - that cannot be met in the real world.

nobbysn*ts

motorguy wrote: »

Ah right so you cant actually find the "law" that says you can reject the car for any reason??

Surprise surprise.

Firstly, Trading Standards are the wrong organisation to be talking to. They will only be interested in criminal wrongdoing - for example, if the trader is clocking cars. If the O/P feels that the trader is in the habit of selling faulty cars, then it may be worth informing trading standards, to add to any other case file they may have going, however trading standards will NOT be interested. So you are wholly wrong in saying contact trading standards in the first instance.

The correct body to speak to for free legal advice would be Citizens Advice, although having spoke to them previously myself around a similar type of issue, they will advise you contact the seller and give them the opportunity to inspect the vehicle.

Thirdly, an intercooler is, as i described, essentially a radiator. Heres what one looks like :-

http://www.ebay.co.uk/itm/Ford-kuga-intercooler-/121368886812?pt=UK_CarsParts_Vehicles_CarParts_SM&hash=item1c42263e1c

It can puncture just like a radiator, and if it does, then its effectively useless.

Replacing it is usually just as simple as replacing a radiator.

The other problem relating to an intercooler is that an associated pipe could have split. Heres a picture of an intercooler pipe

http://www.ebay.co.uk/itm/FORD-MONDEO-EGR-TO-INTERCOOLER-HOSE-TDCi-MK3-TURBO-BOOST-PIPE-1222831-/360941750585?pt=UK_CarsParts_Vehicles_CarParts_SM&fits=Car+Make%3AFord&hash=item5409ce0939

If one of these splits, just like a radiator hose splitting, the intercooler will lose its effectiveness.

I am not trivialising the problem, it is a common part to fail and is an easy repair.

Once again, you are simply setting an expectation with the O/P - in this case with false information - that cannot be met in the real world.

So, I'm sure trading standards, or as you suggest CAB can help, or agree with you if they think it's trivial as well.

motorguy

nobbysn*ts wrote: »

So, I'm sure trading standards, or as you suggest CAB can help, or agree with you if they think it's trivial as well.

Again - wrong.

They wont "help". They will merely advise.

As others have said, its an easy, straightforward thing to fix. It is not terminal and it is very unlikely to be grounds for rejection.

Again, can you show us where in law, the O/P has the absolute unquestioned right to reject the car?

I've asked three times now, but you seem more intent on trying to undermine my posts, than provide actual facts to back up your own, but then no change there.

nobbysn*ts

motorguy wrote: »

Again - wrong.

They wont "help". They will merely advise.

As others have said, its an easy, straightforward thing to fix. It is not terminal and it is very unlikely to be grounds for rejection.

Again, can you show us where in law, the O/P has the absolute unquestioned right to reject the car?

I've asked three times now, but you seem more intent on trying to undermine my posts, than provide actual facts to back up your own, but then no change there.

As an ex trader, you seem very keen to try to avoid the op getting independent advice? No reason for that is there? Do you have a reference to a law stating yours is the only opinion they can hold, no consumer advice organisation can be contacted until there is proof you can't argue with. Which you would argue with regardless no doubt. Still, keep up the trader stance, the op can make a phone call, or take your word as a car trader. Their choice.