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Free M&S current account - £100 in M&S vouchers if you switch

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Comments

  • YorkshireBoy
    YorkshireBoy Posts: 31,541 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    ronbell101 wrote: »
    Giving your employment details will be part of the Application form I would think
    Will that give the bank the information they need to switch your salary into the new account ?
    No. If your salary was paid into the account you're switching it'll be redirected as you've already been advised.


    If it's paid somewhere else it won't be affected at all....
  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    Got the security gadget this morning, at long last. That was 3 weeks from applying to having a useable account. However, still no sign of the switching pack but I have now re-requested it.

    EDIT: I spoke way too soon. I cannot use the security thing because I need to activate it first with a code they haven't sent me yet.

    Losing the will to live soon.
  • vouch0r
    vouch0r Posts: 206 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    innovate wrote: »
    Got the security gadget this morning, at long last. That was 3 weeks from applying to having a useable account. However, still no sign of the switching pack but I have now re-requested it.

    EDIT: I spoke way too soon. I cannot use the security thing because I need to activate it first with a code they haven't sent me yet.

    Losing the will to live soon.

    haha! i was the same , i have had to call M&S so many times for various reasons, probably amount to approx two hours.

    the whole switching process is horrible as well as the security key and then needing to call to activate for this code and that code
  • castle96
    castle96 Posts: 2,992 Forumite
    Part of the Furniture 1,000 Posts
    "EDIT: I spoke way too soon. I cannot use the security thing because I need to activate it first with a code they haven't sent me yet."

    My letter has an activation No,, but no "telephone security number"

    Anyone know where you get this from ?
  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    The T&Cs say "You will be asked to create a Telephone Security Number when you apply for your Account by telephone or you can create this later. The number must be between six and ten digits long." and
    8.4. Automated Telephone Service enables you to:
    • obtain your balance;
    • set up a Telephone Security Number;

    So I suppose you need to call them. Good luck!
  • tom222
    tom222 Posts: 70 Forumite
    I think I'm going to give this a miss, judging by recent replies. Ha.
  • ceredigion
    ceredigion Posts: 3,709 Forumite
    Eighth Anniversary 1,000 Posts Photogenic
    castle96 wrote: »
    "EDIT: I spoke way too soon. I cannot use the security thing because I need to activate it first with a code they haven't sent me yet."

    My letter has an activation No,, but no "telephone security number"

    Anyone know where you get this from ?


    I set up the telephone security number when I was on the phone to them activating the debit card. They also put me through to the switching team , which was kinda nice as it was a free phone call. Still waiting for the activation code for the online banking though and the switching pack.




    Best part of the whole conversation , I was asked what would I spend the hundred pounds on , I replied, pair of socks, bottle of scotch and a packet of cigars. Which brought a loud chuckle from the fella.
  • MABLE
    MABLE Posts: 4,238 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    I tried to go through to the switch team but was advised they were all busy but they could arrange a call back in the next 48 hrs.

    If they think I am going to sit by my phone waiting for them to ring at a time convenient to them they need to think again.
  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    ceredigion wrote: »
    Best part of the whole conversation , I was asked what would I spend the hundred pounds on

    They asked me that Q, too. A bit strange since we'll obviously spend it all with M&S (assuming we will live to see the voucher). It seems to be a random question on their script, and a question added by somebody whose salary prevents M&S from giving out £150 vouchers, or paying interest, or some other offers that might attract more customers.

    If they really want to know what people spend their voucher on, they need to track the voucher numbers as and when they are being redeemed.
  • innovate
    innovate Posts: 16,217 Forumite
    10,000 Posts Combo Breaker
    Yesterday, I received 2 envelopes from M&S, containing identical information about the switch. The cover letters were dated June 3 2014, the day I had called them to ask where the promised information was. I rang them as requested, and after being made to listen to stuff that was already in the letter(s), my 7-day countdown to the switch finally started.

    Today, I received another envelope with the same switching information, with a cover letter dated 24 May 2014. Sigh.

    I also managed to get my activation code for the security gadget over the phone. Apparently there was meant to be a letter with the gadget that mentioned the code, but I never had such a letter and they were quite happy to give me the code over the phone.

    Hopefully this will be all now before I see the voucher. Just as well they are paying me £100 for all the hassle.
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