Are Ebay STUPID - i agree to a return - they rule against me!!

Stoke

Mandy is clearly new to MoneySavingExpert. There are hundreds, literally hundreds of people who have used MSE and complained about the dodgy returns process on eBay.

It sounds like you've been shafted to be honest. Hope it's resolved.

andersonsophie_89

Mandy44 wrote: »

I guess that's what you get for misleading descriptions, just have to take it on the chin and try and be more accurate I suppose.

Thats rather unfair. How do you know the person put on a misleading discription? If you dont know how dare you make accusations and judgement like that?

andersonsophie_89

Mandy44 wrote: »

Without seeing the listing and the fact eBay ruled against you rather than agreed with your view of 'the appropiate spec' I'm making an educated guess that ebay had all the facts they needed to rule correctly. No point in having a go at me just take more care and you'd avoid these problems

Educated guess????? How is that educated? Just a troll keyboard warrier behavour. Im making a edcuated guess, that you wouldnt dare say that to the person face.

patman99

Sheppard 23, at least there is always the Small Claims Track of the County Court to help you extract money from the buyer should they return the machine damaged. Their photos should prove enough evidence to use against them.

Sheppard_23

To update, the buyer refused to return the item within the 10 days, Ebay closed the case in his favour, but said I did not have to refund him, I got a black mark against me. Damned if I can understand their logic!
2 days after the case was closed, buyer contacts me and said he would be sending the item back the next day, Ebay had given him a prepaid label, and that was the last day it was valid. I replied saying he was too late, as the case was closed, and no refund would be given. I contacted Ebay and got them to put in writing that they would not refund him if he provided a tracking number, and forwarded the meaage from Ebay to him.
As Ebay say one thing and do another, and the buyer is dishonest, I closed my paypal account as a precaution. I don't know if the item will arrive back or not, but I will not be accepting delivery. I told him I would refuse delivery and he would eventually get the item back.
Anyhting more I should be doing to cover myself? Appaently I have to wait 30 days before I can clsoed my Ebay account.

parking_question_chap

Mandy44 wrote: »

Tbh with your attitude I'm not surprised the buyer asked eBay to make the decision rather than dealing with you.

Could not agree more.

Mandy44

Luckily eBay are well aware of people refusing to pay refunds by refusing to take deliveries and accept attempted delivery as proof, so they'll get a refund and the returned item back. Which after all the hoops they've been put thru seems fair enough.

soolin

Sheppard_23 wrote: »

To update, the buyer refused to return the item within the 10 days, Ebay closed the case in his favour, but said I did not have to refund him, I got a black mark against me. Damned if I can understand their logic!
2 days after the case was closed, buyer contacts me and said he would be sending the item back the next day, Ebay had given him a prepaid label, and that was the last day it was valid. I replied saying he was too late, as the case was closed, and no refund would be given. I contacted Ebay and got them to put in writing that they would not refund him if he provided a tracking number, and forwarded the meaage from Ebay to him.
As Ebay say one thing and do another, and the buyer is dishonest, I closed my paypal account as a precaution. I don't know if the item will arrive back or not, but I will not be accepting delivery. I told him I would refuse delivery and he would eventually get the item back.
Anyhting more I should be doing to cover myself? Appaently I have to wait 30 days before I can clsoed my Ebay account.

You had a black mark under the new system as soon as case was opened.

Closing your PayPal will not help if eBay decide to refund as the PayPal account technically stays open until such time 180 days, after last used to ensure any claims can be paid. If they do try and charge you then PayPal will just chase you for the Money.

However, it should not come to that as eBay give a time frame for a reason. If they forget that fact then phone them and remind them.

Sheppard_23

Ebay could not take seller fees from paypal account, as it was closed!

Ebay account I have tried to close, but they say it will take 90 days, despite not being used for the last month due to the disupte. They are not happy about me closing my account, so think they are making it as difficult as possible, but I will just wait it out.

The main reason I closed my account was to stop the scumbag buyer form sending me any more threats if he sends the item back and I refuse delivery.

ballisticbrian

No - she is right, if the PayPal account is closed and there's a charge made to it, you will still be charged and possibly start receiving solicitors / balif letters etc.