MSE News: EE mobile customers face 2.7% price rise in May

pd52

LA75 wrote: »

Hi,

After reading the posts on here I picked up my phone and called EE. I got through to a call centre in India, where the first person was confused with what I was requesting - to cancel my contract PENALTY FREE, due to Material Detriment to me. She gave up and passed me over to the supervisor.

He kept on going round and round in circles, we were having a chat in the end! I could tell he felt sorry for me but wouldn't budge on the contract. He did offer more usage on the internet, which I declined.

I came back to this thread, followed it back to find the template and have just sent off an email. I am keeping everything crossed to get out of this contract!
LA

same here, called tmobile to leave said about three times 'Ofcom is likely to regard ANY increase to the recurring monthly subscription charge4 in a fixed-term contract as ‘materially detrimental’ to consumers'

wouldnt budge, no release without penlty, no discount, nothing got 5 months of my 24 month contract left

RandomCurve

pd52 wrote: »

same here, called tmobile to leave said about three times 'Ofcom is likely to regard ANY increase to the recurring monthly subscription charge4 in a fixed-term contract as ‘materially detrimental’ to consumers'

wouldnt budge, no release without penlty, no discount, nothing got 5 months of my 24 month contract left

First of all - Great to see so many Newbies on the forum - I joined this time last year due to T-Mobiles price rises, and I have learnt a lot since then, it is great place to be.


I think there may be a little confusion regarding Ofcom's ruling that "ANY price rise is likely to be considered to be of Material Detriment". That interpretation ONLY applies to contracts signed up to on(?)/or after 23rd January 2014.


That does not stop you calling EE and seeing if you can do a deal, and if you get a deal that suits you then take it. However if EE won't play ball then try the cancellation route (read posts #97 and #98 and send the email at #99) on the cancellation thread linked below.


I won't rehearse the arguments again here, but you'll see exactly where I am coming from by reading the posts 97-99.


Good Luck with which ever route you take.


https://forums.moneysavingexpert.com/discussion/4818999


Even if you only have 5 months left on your contract then to get 5 * £20(?) back plus maybe £50 compensation means you are better off by £150, and going to CISAS would have cost EE £300 (costs you nothing) - so even if you lose you have had the last laugh on EE, a win /win situation for you:T

tokaten

I pay £21 per month. This is discounted from £26. They want to increase my price plan by 2.7% of £26 not £21. Do i have a case ? thanks

Cloudane

Doesn't sound like we can do a great deal about it. Let's face it, suppliers know that we want/need something (especially if it's new and shiny) and that they can put pretty much anything in the Ts&Cs and we'll sign them, having us by the gonads.

However, how a mobile network treats me is always a factor when it comes to renewal time - I show as much loyalty to them as they show to me.

BIGWHEELER

My contract was renewed for 24 months at an agreed price of £12.17 (£21.17 with a £9.00 loyalty discount). Then Dec last year my bill rose to £12.83 (5.4% increase) now they are telling me it will rise to £13.44 (4.75% increase). Is this legal???

aussie_in_wales

Thanks so much RC for your template letter and for doing the research on this EE. I'll be emailing it off as soon as I receive my letter from T-Mobile.

I'll post on what happens here.

oxfordmark

So the RPI % is being based on Feb 2014 and not March?

Christian_138

My letter says based on RPI for 25 March 2014 at 2.7%

However according to ONS the RPI for march is 2.5% not 2.7% surely this means they have put in an increase that breaks the contract?

olip74

Got the letter. A 2.7% increase in my tariff (£20.50) would be 54p but, like many others here, I have a discount (£10) applied each month, which would be unchanged. This would result in a 5.1% increase in the amount I pay each month. I expect Ofcom may regard this as 'material detriment'.

I called Orange just now to ask for an email address to complain (I like to have everything in writing and they are legally obligated to respond). The agent said he would cancel the price rise and also increase my allowances from 200 mins to 1000 mins and from 500MB to 750MB - no change to the term of the contract. This applies from the start of my next billing period, i.e. 1st of May and I will get written confirmation then.

Sounds too good to be true but, if there are any issues, presumably all of that's on tape? :j

Good luck to everyone else and don't back down!

Savedotmoney

I accidentally shredded my letter from them, could someone possibly scan theirs in (with personal data covered) so I have a copy. I am peeved off and going to take it all the way to get it cancelled.

Edit: cancel that, found it, onwards and upwards!