valued opinions

pinkfluffybabe

bigDT wrote: »

I emailed them about this. They state that they are aware of the situation and are working to resolve it. I did a pizza survey where I should have been reimbursed the cost of ordering a pizza....no money yet! Grrrr. Pizza was good tho

I haven't been reimbursed for my pizza either. They originally said I had the wrong receipt so I then sent the order confirmation email and downloaded receipt. Haven't heard anything else since apart from a survey on how good their customer service emails are. Quite annoyed to be honest.

Boohoo

I have used VO for a few years and were very good.
Logged on last night and very shocked to see my balance was lowere than i thought. I think i should have about £15 but it showed £2.50 and there is no survey history or redemption for the past 180 days but i know i have had a Amazon gift from them in October and i did a survey in October also. I am a Bronze member now as i am a recent member according to Valued Opinions new site.

GreyAndGold

On the new site everyones past survey and redemption history no longer shows, its only showing what you have done since the new site was lanched, ie yesterday for UK members. Im sure it says in the T&C's that if you havent claimed your balance for over a year then you lose it but it might be an idea to drop them an email. For all these sites its recomended that you withdraw as soon as you hit the payment threashold as they are not covered under the same protection rules as banks etc

Guacamole321

pinkfluffybabe wrote: »

I haven't been reimbursed for my pizza either. They originally said I had the wrong receipt so I then sent the order confirmation email and downloaded receipt. Haven't heard anything else since apart from a survey on how good their customer service emails are. Quite annoyed to be honest.

Just wondered if the folk on this thread eventually got reimbursed for the pizzas? I got this survey too (and was instantly wary since VO can be so awful, but went for it only because I'm a customer of Dominos anyway). When they sent the follow-up survey, I clicked on it to be told the survey was full! I emailed a complaint and said I wasn't willing to be left £18 out of pocket when they'd asked me to spend the money for research, and got a crappy email back, along the lines of, 'some of our surveys fill up very quickly'.

A couple of days later, they sent another link to the follow-up survey, and this time it worked and I attached my receipt, but to date have only been credited the 75p for the survey. Just wondered how others had got on with this - it's frustrating!

Guacamole321

Anyone get refunded for the pizza in the end....?

I've just chased up VO for a second time, after being told a month ago that I hadn't waited long enough.

androw

Hi, out of stock - amazon gift card. When they will be available?

cafelady

I can't log into the mobile site, can't even get it to load properly, and the app has stopped working and is no longer available. Anyone know what's going on?

GreyAndGold

Think they dropped the app some time ago. I don't normally use the mobile site as I find it too fiddly and then half the surveys end up with crashing due to flash not working, but I just signed in to check if it works and it worked fine for me.

[Deleted User]

I know it's sister site e-rewards has done the same thing with it's app and also deactivated lots of member accounts and taken their points! Don't save up any rewards with them just incase! Always best to cash out as soon as you can.

supersonicgirl

Not impressed, stayed in to take part in an online panel, logged in regularly from 19.00 onwards ( was due to start at 19.30) and just got taken to main valued opinions page, then at 19.23 it took me a page to say the online panel was full? What a joke 😡