PCN PArking Services / Roxburghe appeal

big_boss

I'm moving in a couple of months, so hopefully they won't trouble for long. Should I complain to both BPA as well as IPC?

Stroma

Those are roxburghe, paymypcn and PCN parking services are all the same company. I would make complaints to the dvla and bpa. The reason is that the hospital is acting in the capacity of a parking company, and this aos member has got RK details from the dvla to pursue this.

They are blurring the lines deliberately and it's quite obvious to disadvantage the motorist, as they would think they have a means to appeal, then appeal again to popla on rejection. This is misrepresentation and goes against the bpa code of practice. And the kadoe agreement that roxburghe has with the dvla.

Stroma

big_boss wrote: »

I'm moving in a couple of months, so hopefully they won't trouble for long. Should I complain to both BPA as well as IPC?

It has nothing to do with the IPC so no just the bpa

big_boss

Thanks. Is there a template I can follow, to write to DVLA as well as BPA?

Stroma

No you need to write this in your own words, if you post it up we can give you some pointers

Coupon-mad

big_boss wrote: »

I wouldn't have known the status of AOS membership. I work in the hospital, so I thought it will be cancelled easily as in other hospitals I've worked in.

The company's full name and address is

PCN Parking Services
PO Box 465
West Byfleet
Surrey KT14 9BS

http://paymypcn.net

On their letterhead, they've prominently displayed BPA as well as IPC logo, but I can't see their name on the list of either. Isn't that illegal?

That's not the PPC I don't think (is there no other name given in the small print)? That's merely a pen-pusher, a debt collector firm. Who issued the original windscreen ticket, was it Hospital staff? Should NOT have appealed a fake PCN without checking as non-AOS members couldn't have got your address, in most cases, unless the Hospital did so themselves.

I suspect there was a windscreen PCN from the security guys at the Hospital. Why not phone up the Facilities manager and ask who issues the PCNs in the car park because a friend has had a letter out of the blue but no PCN as such. OR, just read the signs and see who 'mismanages' the car park?

da_rule

If you can't find the actual name of the PPC then what hospital is it?

kirkbyinfurnesslad_2

PaymyPcn are back office processers for a lot of small ppcs

big_boss

The ticket was issued by hospital security. It's York Hospital. I can't remember seeing any signs saying who manages (or mismanaged as rightly put!) the car park.

There's no other name in the small print in the letter.

big_boss

I can see York Hospital listed here:

http://www.britishparking.co.uk/Charter-for-Healthcare-Parking

The Healthcare charter clearly states to ensure that any enforcement of parking terms and conditions is:
a) Fair, reasonable and legitimate
b) sensitive to the needs of people using the healthcare facility, and does not cause unnecessary anxiety for drivers and their passengers
c) carried out by members of the BPA Approved Operator Scheme or a local council using its regulatory powers.

I was issued a third ticket for parking when I was on call. I came more than an hour early to find a parking spot but couldn't find one. So I parked in a safe place and ensured I wasn't obstructing traffic as I had to leave my car. I even left a note on the dashboard explaining I was on call and left my contact details. My on call involves leading the cardiac arrest team, and that day, I had to attend a cardiac arrest call within 5 minutes of starting work. I have a confirmation letter from the rota co-ordinator explaining this. Obviously, patient care would have been compromised for want of a parking space. This appeal was not acceptable to PCN Parking Services.

Surely, BPA's healthcare charter guidance isn't being followed at all?