asda breach of data protection

rednose66

Since my reply to the original poster I have had my own experience of the Data Protection Act being broken. I have split from my wife and live on my own about 30 miles away. I changed my water account on Thursday to my new address. That afternoon she called Welsh Water to put the account on her name. She spoke to someone who obviously had no idea what theyw ere doing and not only gave her my new address but also allowed her to put my name back on her water account and her name on my water account. Now, if this had been a case of an abused woman fleeing an abusive partner the consequences of the error could have been tragic. I called Welsh Water, asked to be called back by a manager and duly received my callback. I informed them of the persons error and asked that the person be spoken to. They sorted everything out and I am happy with the result - without having to ask for a sweetener. This was the sort of error that could have had tragic consequences and I felt that I had to say something.

I sincerely hope the person was spoken to. I wouldnt want them to lose their jobs but I would want them to remember that their actions in giving out personal data could cause major repurcussions.

jonathonjordan

Arrrhhhhhh Enough Already !!!!!

VIJAY_FROM_KENT

yorkshirepudding wrote: »

Should I expect them to offer me anything to "keep me sweet".

Candarel? Or do you prefer Saccharin? You may prefer that as its a bit bitter... :rolleyes:

plumpmouse

yorkshirepudding wrote: »

i have in my possesion an asda.com load planner, containing a list of all the customers' names, addresses and telephone numbers for that delivery day, the driver must have given it to me with my invoice. I am waiting for the manager to call me back, what should I say, am really mad about this and if my details had been left at someone elses house I would have been furious. Should I expect them to offer me anything to "keep me sweet".
please noone reply with-it was an accident why do you expect to gain from it blah blah blah, like you did when my gran had that fall in morissons (she died by the way) if that is your opinion then keep it to yourself, I want some useful advice on what to say. thanks yp

Hi

I had this happen to me. I would have been very annoyed if it had been my details left so I complained.

I'm also a big believer in learning from mistakes, people should be informed of their errors.

I also believe that asda need to review their policy and procedures (I'm sure they claim to protect your personal details and clearly they aren't)

We received £10 compensation, completely out the blue and about a month after the event.

VIJAY_FROM_KENT

vjain wrote: »

Candarel? Or do you prefer Saccharin? You may prefer that as its a bit bitter... :rolleyes:

Try this link for free Candarel! http://www.canderel.uk.com/output/request-sample.aspx

devild_2

I found a phone book once.... wonder what pay off I will get from BT

FloFlo

devild wrote: »

I found a phone book once.... wonder what pay off I will get from BT

Someone left one of these on my doorstep, luckily I'm honest and haven't unwrapped it but imagine if it fell into the wrong hands.:eek:

pinchez

I'm a ASDA Home Shopping Delivery driver, I would just like to stress that a load planner holds no more infomation than what can be found in a telephone book. Also please have a little sympathy for the driver most of us are under allot of pressure to get the job done in the alloted time and we do our best but we are only human and mistakes happen.

The store i work at we don't have time for breaks, lunch or tea and we often work through 2 to 3 shifts without breaks. You wouldn't beleive how much work is involved delivering your shopping for £5.88ph

mascherano

plumpmouse wrote: »

Hi

I had this happen to me. I would have been very annoyed if it had been my details left so I complained.

I'm also a big believer in learning from mistakes, people should be informed of their errors.

I also believe that asda need to review their policy and procedures (I'm sure they claim to protect your personal details and clearly they aren't)

We received £10 compensation, completely out the blue and about a month after the event.

despicable :mad:

plumpmouse

mascherano wrote: »

despicable :mad:

Please could you explain which bit is despicable.

I di not ask for the compensation, it turned up out of the blue