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Trustpilot & Other review Sites
ejr2403
Forumite 27 Posts
IMO the only decent review site out there is google. ie google reviews. That is because Google will post negative feedback against a business unless it can show that the feedback broke ebay rules ie on decency etc .
Other review sites that are charging businesses for the right to be reviewed at around £1200 per annum allow companies to vet reviews before they are included. I know trustpilot do this and I don't think it is right
Reviews can be worth as much as an extra 25% on sales This is a business sector that needs regulating to protect the consumer
What I want to know is how many members of the Public have tried to leave negative reviews on a site only for that review to disappear?
Other review sites that are charging businesses for the right to be reviewed at around £1200 per annum allow companies to vet reviews before they are included. I know trustpilot do this and I don't think it is right
Reviews can be worth as much as an extra 25% on sales This is a business sector that needs regulating to protect the consumer
What I want to know is how many members of the Public have tried to leave negative reviews on a site only for that review to disappear?
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So if you pop in to company A, get insulted and get offered a very poor deal and leave in disgust, your intelligence and sensibilities insulted, you cannot review the company?
Or, even worse, you may have posted off an item for sale, get a derisory offer, not complete any transaction and still be unable to leave a review?
Not good in my book
Are you speaking about this from a postal gold company perspective ? most of your posts seem to be about that
For the life of me a can't understand why you are having a go at Trustpilot. IMHO they are on our ( the consumers side ) and have a strong reputation for exposing poor customer service. Willing to be corrected on that but I have used the site to leave reviews a few times and speak from experience.
Also you don't need to have a customer ID to post on the site. Depends on what type of service you have bought. Perhaps you could give us a little more detail?
I am aware of a scam company who have a great rating on Trustpilot and are using that to drag in new victims...But I am not naming names. No they are not in the gold business, but they do roofs and are about to cost me around £4000 to put right ie the roof they built has been condemned and yet they were well rated on a review site. Hmm i wonder how many of those reviews were from their family and friends?
To my experience, Trust Pilot is usually quite reliable. I work with e-commerce companies on a daily basis. Believe me, some would love to get rid of their negative reviews! But they can't. (unless maybe they haven't found where to do it which is another story!)
Google used to deal with a lot more reviews sites in the past. A lot of free ones such as Review Centres have now disappeared from their ratings. That's because anybody could leave reviews on these sites - including companies themselves for their own company!
Now Google have only kept paid review sites that can verify if the reviewer is really one of their customer. So an effort has been made there but still some do filter as you say.
For comedy value, have you seen Trust pilot's reviews for trust pilot (uk)? (I can't post a link as I'm a newbie on the forum but have a look) This is typically a company who don't filter their own reviews! lol Their replies to their reviewers will probably reply to your own question.
And how are you pretty sure?
Or are you just plucking a number out of the air?