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Trustpilot & Other review Sites

edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
20 replies 5.8K views
ejr2403ejr2403 Forumite
28 posts
edited 30 November -1 at 1:00AM in Praise, Vent & Warnings
IMO the only decent review site out there is google. ie google reviews. That is because Google will post negative feedback against a business unless it can show that the feedback broke ebay rules ie on decency etc .
Other review sites that are charging businesses for the right to be reviewed at around £1200 per annum allow companies to vet reviews before they are included. I know trustpilot do this and I don't think it is right
Reviews can be worth as much as an extra 25% on sales This is a business sector that needs regulating to protect the consumer
What I want to know is how many members of the Public have tried to leave negative reviews on a site only for that review to disappear?
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Replies

  • wealdroamwealdroam Forumite
    19.2K posts
    Ebay rules? Why have you mentioned them?
  • willihamwilliham Forumite
    1.2K posts
    Trust pilot don't let companies filter reviews, but companies can request purchase confirmation, if it is provided then trust pilot reinstate the review, good or bad.
  • ejr2403ejr2403 Forumite
    28 posts
    wealdroam wrote: »
    Ebay rules? Why have you mentioned them?
    Sorry I meant google rules
  • edited 31 March 2014 at 1:40PM
    ejr2403ejr2403 Forumite
    28 posts
    edited 31 March 2014 at 1:40PM
    williham wrote: »
    Trust pilot don't let companies filter reviews, but companies can request purchase confirmation, if it is provided then trust pilot reinstate the review, good or bad.

    So if you pop in to company A, get insulted and get offered a very poor deal and leave in disgust, your intelligence and sensibilities insulted, you cannot review the company?
    Or, even worse, you may have posted off an item for sale, get a derisory offer, not complete any transaction and still be unable to leave a review?

    Not good in my book
  • edited 31 March 2014 at 3:52PM
    johnnyrubinjohnnyrubin Forumite
    27 posts
    edited 31 March 2014 at 3:52PM
    ejr2403 wrote: »
    So if you pop in to company A, get insulted and get offered a very poor deal and leave in disgust, your intelligence and sensibilities insulted, you cannot review the company?
    Or, even worse, you may have posted off an item for sale, get a derisory offer, not complete any transaction and still be unable to leave a review?

    Also I think creating a thread suggesting that Trustpilot filters reviews will get you a nice Email from their legal department!!!

    Not good in my book

    Are you speaking about this from a postal gold company perspective ? most of your posts seem to be about that

    For the life of me a can't understand why you are having a go at Trustpilot. IMHO they are on our ( the consumers side ) and have a strong reputation for exposing poor customer service. Willing to be corrected on that but I have used the site to leave reviews a few times and speak from experience.

    Also you don't need to have a customer ID to post on the site. Depends on what type of service you have bought. Perhaps you could give us a little more detail?
  • edited 2 April 2014 at 8:31PM
    ejr2403ejr2403 Forumite
    28 posts
    edited 2 April 2014 at 8:31PM
    You do need a customer ID to leave a review. I have no vested interest in this except to point out to MSE readers that these review sites are flawed and there is a need for an overhaul.
    I am aware of a scam company who have a great rating on Trustpilot and are using that to drag in new victims...But I am not naming names. No they are not in the gold business, but they do roofs and are about to cost me around £4000 to put right ie the roof they built has been condemned and yet they were well rated on a review site. Hmm i wonder how many of those reviews were from their family and friends?
  • ChickabiddybexChickabiddybex Forumite, Board Guide
    1.3K posts
    Intrepid Forum Explorer Savvy Shopper! I'm a Volunteer Board Guide
    Google reviews are horribly unfair and unreliable because they require no proof of ordering. Competitors can leave one another poor reviews (and they do!)
    Hi. I'm a Board Guide on the Gaming, Consumer Rights, Ebay and Praise/Vent boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to [email protected] (it's not part of my role to deal with abuse). Any views are mine and not the official line of MoneySavingExpert.com
  • edited 5 April 2014 at 11:50AM
    LumianaLumiana Users Awaiting Email Confirmation
    3 posts
    edited 5 April 2014 at 11:50AM
    Are you saying you tried to leave a negative review on Trust Pilot and it never showed? It usually means the company reported it but you should be able to appeal and ask trust pilot to investigate.

    To my experience, Trust Pilot is usually quite reliable. I work with e-commerce companies on a daily basis. Believe me, some would love to get rid of their negative reviews! But they can't. (unless maybe they haven't found where to do it which is another story!)

    Google used to deal with a lot more reviews sites in the past. A lot of free ones such as Review Centres have now disappeared from their ratings. That's because anybody could leave reviews on these sites - including companies themselves for their own company!

    Now Google have only kept paid review sites that can verify if the reviewer is really one of their customer. So an effort has been made there but still some do filter as you say.

    For comedy value, have you seen Trust pilot's reviews for trust pilot (uk)? (I can't post a link as I'm a newbie on the forum but have a look) This is typically a company who don't filter their own reviews! lol Their replies to their reviewers will probably reply to your own question.
  • AmyNashAmyNash Forumite
    9 posts
    I am pretty sure up to 70% of reviews are actually fake, for marketing purposes of course.
  • LilElvisLilElvis Forumite
    5.7K posts
    Sixth Anniversary 1,000 Posts Name Dropper
    ✭✭✭✭
    AmyNash wrote: »
    I am pretty sure up to 70% of reviews are actually fake, for marketing purposes of course.

    And how are you pretty sure?

    Or are you just plucking a number out of the air?
This discussion has been closed.

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