Internet - What Am I Doing Wrong

macman

Terrysdelight wrote: »

Have tried rebooting the internet.

Yes, could take the laptop to my dads and try on his connection.

What-all of it!? How did you get the password?
I assume you mean that you rebooted your router?

RumRat

Terrysdelight wrote: »

Thanks, I appreciate the advice.

This is just way past me - I'm just not going to use the internet banking for the time being. I don't have the time to keep trying fixes at the moment :-(

There isn't anything more simple than a system restore. It's worth a try at this stage.
Nothing ventured nothing gained.;)
I've used CCleaner for years without it doing anything to affect certificates.

Terrysdelight

Hi

I did system 'Refresh' thought this was the same thing - not sure? However, my office 2013 which I installed a few weeks back has disappeared. I purchased through the works office home user license. Will I be able to reinstall it?

And it didn't solve my problem!

John259

Terrysdelight wrote: »

I won't lose my pictures will I?

If you haven't made some backups, I would highly advise doing so ASAP. It would probably be a good idea to start another thread if you need help doing that as it's a separate subject.

closed

before you do anything else, backup your photo's if they are important, and ideally backup the lot.

backup means 2 or more copies in a different place, not moving them somewhere else.

http://www.macrium.com/reflectfree.aspx

As far as your problem goes, not a lot of light so far - W8 system refresh?

check the date/time is correct, use a different browser, eg IE, scan for malware with malwarebyes, post a hijackthis log.

Terrysdelight

Thanks - I will have to nip to the shops tomorrow to buy a couple of memory sticks for the back ups.

I'll leave this for now and I will start new thread over the weekend.

Many thanks
Terrysdelight

closed

usb hard disks and dvd's are a better backup medium

Terrysdelight

OK - thanks. Will sort.

Terrysdelight

Hi
I backed everything up. Did the malaware and there were 51 infections - all High risk. They are all gone now. PC is running much better.


Going back a little - when I did the 'Refresh' it removed loads of stuff including my Microsoft office 2013. Have I got to buy the software again and reload it or can it be recovered? A folder has appeared on my desk top with details of everything which has been removed. I'm hoping that it hasn't permanently been deleted. Any ideas?

macman

Reinstall it using the original media and license key. System Refresh on W8 is not the same as System Restore.