Internet - What Am I Doing Wrong

Terrysdelight

Hello

I've got a problem accessing my on-line banking. It's Santander. I keep getting the error message saying the site can't be trusted - certificate expired - exit to safety.

I've had this 100's of time before. Santander said it is to do with cookies - just basically delete all browsing history and start again and it has always recticified it. However, it's not longer sorting the problem and I can't access my account.

Any ideas what is going on. I'm 100% certain it is to do with my computer and not the website.

agrinnall

What date does your computer think it is? There's another thread going on at the moment where the computer thinks it's 2005 and that's causing certificate expiry issues.

This one https://forums.moneysavingexpert.com/discussion/4932357

Terrysdelight

agrinnall wrote: »

What date does your computer think it is? There's another thread going on at the moment where the computer thinks it's 2005 and that's causing certificate expiry issues.

This one https://forums.moneysavingexpert.com/discussion/4932357

No, the computer time is always correct. The certificate shows it expired a couple of seconds before the clock on my computer.

marvin

Which browser? have you tried it in another browser?

victor2

Terrysdelight wrote: »

Hello

I've got a problem accessing my on-line banking. It's Santander. I keep getting the error message saying the site can't be trusted - certificate expired - exit to safety.

I've had this 100's of time before. Santander said it is to do with cookies - just basically delete all browsing history and start again and it has always recticified it. However, it's not longer sorting the problem and I can't access my account.

Any ideas what is going on. I'm 100% certain it is to do with my computer and not the website.

What browser are you using?
IE (8 in particular if I remember correctly) had particularly "aggressive" caching, where deleting the history didn't really delete everything you told it to, and forced refreshes didn't refresh everything.
Can you try a different browser?

Terrysdelight

victor2 wrote: »

What browser are you using?
IE (8 in particular if I remember correctly) had particularly "aggressive" caching, where deleting the history didn't really delete everything you told it to, and forced refreshes didn't refresh everything.
Can you try a different browser?

Yep, usually I use Chrome but when this problem persists I use Mozilla. It's doing the same on there so I've tried explorer too!

Terrysdelight

Actually - I've just had a thought - this has become worse since I did a CClean and I also deleted a few things from my startup menu. I can't really see why this would affect it though?

RumRat

Are you going to your banking site via a bookmark?
If you are, try deleting it, then manually go to your banking log on and try it. If it works you can re-bookmark it.
Just go back to the Startup and re-enable the ones you disabled one at a time.

Terrysdelight

RumRat wrote: »

Are you going to your banking site via a bookmark?
If you are, try deleting it, then manually go to your banking log on and try it. If it works you can re-bookmark it.
Just go back to the Startup and re-enable the ones you disabled one at a time.

That sounded like a brilliant idea. Tried it, but no, that didn't work either!

Any other offers?

bod1467

Do you have another computer (e.g. tablet, phone) that you could use to try accessing the bank's website? (Just trying to determine whether it's a problem at the bank's side or your computer's).

Terrysdelight

Good Idea. Will just go and try hubbies laptop!