New Lloyds Club current account

GingerFurball_2

leeroy2009 wrote: »

what does this imply, from club Lloyds new accounts?, are they meaning a second account as in a joint?


You may hold a maximum of one account with Club Lloyds benefits in your sole name and one in joint names. This could either be a Club Lloyds current account or an Added Value current account with a Club Lloyds benefit package.
You can only open one Club Lloyds account online. If you would like to open a second Club Lloyds account, please visit your local branch or call 0845 3000 000.

Yes .

Dustykitten

If you wish to convert a joint Vantage account and have already opened a sole Club Account do you think this would require a branch visit?

Trying to work out whether it is worth both of us going to LLoyds to open the joint club account or just to bight the bullet now and convert.

Funkyfreddy

First bit of free time today for a while so looking to do a bit of financial upkeep through the day

Looking to open (rather than convert) a Club Account but keeping my Vantage accounts. As potential home for £15k with instant access at 1.5% come June they will probably still be better then any savings offerings when other options exhausted.

If only I'd opened a second 123 - grrr !

Just wondering though if recent applications are still getting new/additional Log In details rather than just being added to your existing Lloyds banking setup ? If so are they being merged without a problem ?

MTIA for any feedback.

Rgds
FF

Richchad

Funkyfreddy wrote: »

Just wondering though if recent applications are still getting new/additional Log In details rather than just being added to your existing Lloyds banking setup ? If so are they being merged without a problem ?

One of our new additional Club accounts was opened under a separate profile with a different user name, rang internet banking and was told it can be changed at branch... went to branch yesterday and after lots of huffing and puffing was told, "never seen this before..mmm" you need to ring internet banking as we cant change it..

Rang internet banking again and was told yes the branch need to do it, she tried to ring my branch to explain what needs to be done, couldn't get through but said would leave a message with them explaining it all and they are to ring us when done....

Nothing has changed and no phone call yet...:(

Funkyfreddy

Richchad wrote: »

Nothing has changed and no phone call yet...:(

Thanks bud

FF

kar999

Richchad wrote: »

One of our new additional Club accounts was opened under a separate profile with a different user name, rang internet banking .....

Nothing has changed and no phone call yet...:(

This happened to me on the day of the launch. I was passed from pillar to post between CS & Internet banking. In the end (when it had gone from an estimate of 5 days to fix up to 14 days) I lodged a formal complaint and it was sorted on the same afternoon and I got monetary compensation for phone calls, time and trouble.

The branch wont be able to sort it. It's an IT systems back office issue to merge your two profiles.

Richchad

kar999 wrote: »

The branch wont be able to sort it. It's an IT systems back office issue to merge your two profiles.

This is what I thought but the operator was adamant it was something the branch had to do and she was giving them instructions on how to do it..

I have my doubts and think it won't get done, we are going to the TSB bank tomorrow and Lloyds is next door so will call in to see if they had any message and what is being done...

Sounds like another complaint on the way soon then...

tipsychick

We had this problem with one of ours, Richchad, having initially opened the account online. We phoned to consolidate the accounts and were given the runaround, transferred from pillar to post, etc. before eventually getting someone who knew how to do it but said it would be 7-10 working days. We weren't keen on funding the account with the £5K until we could actually see it listed under our existing log-in details.

We raised a complaint at that point and miraculously they were then able to sort it out immediately. We were offered £50 compensation but negotiated £100 plus a few quid for the cost of the calls, provided we agreed to close the complaint there and then, which we accepted.

We were cut off once 20 minutes into the first call, spoke to numerous people all saying different things and were on the phone for about an hour the second time, so £100 seemed reasonable.

Given you've actually been in to branch and it's still not resolved, I'd want considerably more than £100...

Richchad

Well, that got me nowhere, just rang to complain that they haven't consolidated our accounts as promised yesterday, have been on the phone for over half an hour again and operator went off to find out what can be done..

She came back with they are unable to consolidate accounts opened on the web until they tie up all the accounts, whatever that means...

I told her I have read on forums that others have had same problem which has been resolved immediately, she said it couldn't be the same problem as all accounts opened on web as new customer cant be consolidated yet.

She did go back & forth to talk to someone when I protested but she could only tell me what she had been told.

She could not give me any time scale as to when this will happen so not happy, have a Complaints reference number and can only wait and see what happens....:(

reclusive46

Richchad wrote: »

Yes exactly same here, only one card in my name but not my OH, I queried it with Lloyds and didn't really get a straight answer, she said maybe they had different expiry dates, but they had same dates, so she just said well your old one will still work...

So no satisfactory answer, will wait for a while longer and I see you can order a replacement card online...

Partners has still not arrived. Think I will call if it doesn't come in post tomorrow. My son who upgraded his account last Friday has already got his new card.