Add your feedback on energy supplier Extra Energy

CashStrapped

So, you can't switch internally from an old EE tariff to a new one. Interesting.

I asked this because, back in april, I was considering switching to EE. They had the cheapest tariff by around £80 based on usage figures.

In the end I decided to go with another company, who were more expensive, but did not have a penalty for leaving or changing tariff. EE were just a bit too new and untested for me.

Fast forward 5 months, the company I am with have released 3 newer, cheaper tariffs (longer fixes)

Needless to say, I asked if I can internally switch to these tariffs and this was not a problem.

So the tariff I am now on is actually cheaper than the EE tariff I would/could have switched to and been stuck with back in april!

Sometimes it pays to have a bit of flexibility

gollum007

Two weeks into the switch process, and I'm convinced it's going to be a mess, still it'll be fun

I've recieved no emails other than the initial welcome one, so I gave them a call.
From a signup date of the 18th of September, they're aiming to take over supply on the 22nd of October, reasonable enough.
The direct debit payment is nuts though-
Their calculated spend from the welcome email is £339 for electric and £215 for gas. Adding these together and dividing by 12 gives me a monthly direct debit of £46.
Assuming a normal winter rather than mega-mild as per the last one, I'd expect my direct debit level to come out at approx £60 per month, but £46 based on what I've used this year isn't a million miles off that.

The direct debit levels they've chosen to set are £18 for electric & £15 for gas.
Now taking the standing charges into account, this gives a total of £20 for usage and building up a winter credit in any given month- Nuts, I'll probably be adding a couple of quid to the credit in the summer at best.....

At least the money can sit earning interest until they want it, although with this level of maddness I'm not convinced they can produce an accurate bill...

-Gollum

hendenne

28 August: I applied online to move to EE. I cancelled my EON direct debit, my EON account was carrying a large credit amount, and advised EON confirming that I would immediately settle any amount due in a final bill. EON responded immediately acknowledging and accepting.

1st September: I received Extra Energy confirmation email advising that I would soon receive a contract.

29 September: I had heard nothing further from EE so phoned them. They could find no record of me by name, by postcode or by their reference in their emailed acceptance of my move from EON.

29 September: I confirmed the above conversation by email to the customer-care address provided by EE and sent a copy of their 1st September email.

3 October: still no contact from EE3 October I have decided to stay with EON and have reinstated the EON direct debit.

Extra Energy is supposed to be a German company but it feels more like a fourth would country company.

Yes, I might 'save' £280 each year by going with EE but I just do not need the hassle. Auf Weidersehen Pest!

hendenne

These two links raise some questions.


http://www.globes.co.il/en/article-dankner-german-regulator-probing-ben-moshe-1000913719

http://www.haaretz.com/business/1.563919

MABLE

hendenne wrote: »

28 August: I applied online to move to EE. I cancelled my EON direct debit, my EON account was carrying a large credit amount, and advised EON confirming that I would immediately settle any amount due in a final bill. EON responded immediately acknowledging and accepting.

1st September: I received Extra Energy confirmation email advising that I would soon receive a contract.

29 September: I had heard nothing further from EE so phoned them. They could find no record of me by name, by postcode or by their reference in their emailed acceptance of my move from EON.

29 September: I confirmed the above conversation by email to the customer-care address provided by EE and sent a copy of their 1st September email.

3 October: still no contact from EE3 October I have decided to stay with EON and have reinstated the EON direct debit.

Extra Energy is supposed to be a German company but it feels more like a fourth would country company.

Yes, I might 'save' £280 each year by going with EE but I just do not need the hassle. Auf Weidersehen Pest!

I have been with them for four months now. Despite of saying mine is an online based account there is very little you can do online. I have to keep a manual record of all meter readings and payments made. Also they did not bother taking my dd for September and when challenged they could not offer an explanation.

Remember price is not everything and regret the day I transferred to them. My former supplier was N Power and I did not have any issues and only left because of price. Oh with hindsight!!!

rogcal

Here we are in early October, the leaves are beginning to fall, the field mice are stocking up with nuts in their winter nesting places and the cycle of life goes on as it does year after year.

Then there's the other cycle of life, you know the one that exists on planet EE where nothing is predictable and the inhabitants wonder when something/anything is going to happen.

When will I get a bill? I dunno!

When will we get interactive services? I dunno!

When will anything that purports to be a fully functioning website that allows a bill to be generated immediately on submission of a meter reading? I dunno!

Still, I'm not worried because EE won't be sending me my bill for at least another 4 to 5 weeks which like 3 months ago, means my money will be in my pocket instead of theirs.

I would love to catch sight of their business plan.

The part of that plan under the heading "Cash Flow" would make very interesting reading!

gt94sss2

edward123 wrote: »

I took that as meaning each one had to be "active" each and every month? Am I wrong?

Yes - they just have to listed on your 123 account - they don't need to take a payment each month.

Regards
Sunil

gt94sss2

molerat wrote: »

Not yet ..............

Has anyone raised this with Santander - asking them why they don't pay cash back against EE direct debits? I see the list on the Santander website hasn't been updated since Jan 13..

Regards
Sunil

molerat

gt94sss2 wrote: »

Has anyone raised this with Santander - asking them why they don't pay cash back against EE direct debits? I see the list on the Santander website hasn't been updated since Jan 13..

Regards
Sunil

Replied with usual stock answer "because they are not on the list". The question was re Extra and Zog which now gets cash back.

Thank you for your email.
Regrettably these Companies are not on our list of eligible suppliers and therefore you will not receive cashback.
You can find details of eligible Companies on our website www.santander.co.uk>current accounts>123 current account>find out more.
Once here, scroll down to the Grey area of information and select 'click here'.
I hope this information is useful and if you have any other queries, please do not hesitate to contact me via Secure Messaging or to ring my colleagues on 0845 9724724, Monday to Saturday 7am to 11pm and Sunday 8am to 10pm.
Kind regards,
Lynn
Santander Customer Services

I have just fired off another e-mail to see if I get a different answer.

hra_2

rogcal wrote: »

I would love to catch sight of their business plan.

The part of that plan under the heading "Cash Flow" would make very interesting reading!

Oddly their latest company accounts are now showing up overdue at Companies House
http://www.companieshouse.gov.uk/
(search for Extra Energy Supply, number 08053154).