Add your feedback on energy supplier Extra Energy

molerat

Has anyone contacted them to try and swap to the new cheaper Clear Fix Oct 15 V1 with no penalty ? If I was on dual fuel with them it would save me £30 and only be tied for another month.

Schmee

As above I too am new and really need help with ongoing problems in extra energy : ( .

you_llneverwalkalone

I just had a visit from a meter reader. I wonder if EE will generate a bill for me now.

Though somehow i,ll doubt it will happen!

MABLE

you_llneverwalkalone wrote: »

I just had a visit from a meter reader. I wonder if EE will generate a bill for me now.

Though somehow i,ll doubt it will happen!

We can all live in hope!:rotfl:

violetta

you_llneverwalkalone wrote: »

I just had a visit from a meter reader. I wonder if EE will generate a bill for me now.

Though somehow i,ll doubt it will happen!

We had a meter reader call round on 27th August and have heard nothing yet.

chrisfreelander54

Ive received an email from the cheap energy club saying that if I switch from Npowers online fixed November 2014 to Extra Energys Fresh fixed price October 2015 V1 I can save £189 a year plus £30 cashback, the only problem is that so far no one on here has anything good to say about EE.

The other alternatives are:

- First Utility saves me £188 plus £30 cashback.
- The Co-operative saves me £160 but no cashback
- OVO saves me £156 plus £30 cashback

So out of all of these which would be the better option as regards to customer service, or would it just be better to bite the bullet and go with EE for the saving alone?

pardal51

chrisfreelander54 wrote: »

Ive received an email from the cheap energy club saying that if I switch from Npowers online fixed November 2014 to Extra Energys Fresh fixed price October 2015 V1 I can save £189 a year plus £30 cashback, the only problem is that so far no one on here has anything good to say about EE.

The other alternatives are:

- First Utility saves me £188 plus £30 cashback.
- The Co-operative saves me £160 but no cashback
- OVO saves me £156 plus £30 cashback

So out of all of these which would be the better option as regards to customer service, or would it just be better to bite the bullet and go with EE for the saving alone?

I am on the same boat and considering switching to EE.

I believe the energy suppliers tend to be all "the same", i.e., you may be lucky or not with service.

I think end of the day price is the top tie-breaker really....

I will pull the trigger today

Noapostrophes

I may be missing a trick as I'm new to the site but I am considering switching to EE from EDF. Taking into account the current furore and frustration experienced by consumers I would appreciate some semblance of reassurance from a spokesperson on behalf of EE. Is there a representative out there who is sufficiently concerned to respond? This is not a rhetorical question.

rogcal

Noapostrophes wrote: »

......I would appreciate some semblance of reassurance from a spokesperson on behalf of EE.
Is there a representative out there who is sufficiently concerned to respond?

Yet another seeker of the holy grail!

Good luck.:rotfl:

Snowbelle

I got a card through the door for the readings. It says I was out and I need to provide readings to them either by phone or via the website. No mention of them returning to read it themselves.