Add your feedback on energy supplier Extra Energy

regis598

degreesofsep wrote: »

Dude, you seem only to be here to criticise people's posts on what happened or how they complained, not exactly community spirited.

Or do you work for EE...

It would appear that footyguy has gone away for half-term with his Mummy and Daddy.

Dangermouse99

I am a member of the cheap energy club and switched over from Eon to EDF a couple of weeks ago. Despite this I have not been asked to provide any meter readings to my previous supplier or new one. I have taken the readings but this process is new to me so can anybody please let me know when I should contact them to give readings?

I have EDF welcome emails and a letter from Eon saying sorry you're leaving us but that's all so far.

Can somebody please advise? Thanks

molerat

They will ask you for a meter read. It generally takes about 3 weeks to get set up. Have you checked your on line account ?

My timeline was
25 Feb - CEC application
26 Feb - EDF confirmation of tariff
29 Feb - EDF "you'll soon be on" giving account number - use this to set up your on line account
17 Mar - EDF your dd is now set up
21 Mar - EDF your supply will start on 17 Mar

but I had already been following the switch on line and gave a read on 17th. You do not need to contact your old supplier, everything is handled by EDF.

degreesofsep

Well some good news, Extra Energy Complaints department now dealing with the issue.

Bad news is as I was told before, after the "erroneous transfer" of my neighbours meter was sorted out last year, because I was on a dual fuel basis they should have unlinked the gas account from my electricity account, but didn't.

So it has been escalated to the technical department to do this, but been told it will take between 14-21 working days, so realistically we are talking 3 to 4 weeks. This means no bill until they have done that, then they need to see if the back billing process should apply (which I think it should, obvs!)

Still a ways to go by the looks of it, but I assume they still need to sort the whole mess out in 8 weeks from my initial complaint, which will be tight.

Anyway, you have been a very attentive audience, hast la vista, catch you on the flip side, adious, adieu!

molerat

molerat wrote: »

06/06/16 outgoing DTAUS £0.42 £0.00
ooooooooh

42p showing in my bank account, only 8.5 months since I left them ........ now what shall I spend it on :rotfl:
The tempestuous relationship has now ended.

Dangermouse99

molerat wrote: »

They will ask you for a meter read. It generally takes about 3 weeks to get set up. Have you checked your on line account ?

My timeline was
25 Feb - CEC application
26 Feb - EDF confirmation of tariff
29 Feb - EDF "you'll soon be on" giving account number - use this to set up your on line account
17 Mar - EDF your dd is now set up
21 Mar - EDF your supply will start on 17 Mar

but I had already been following the switch on line and gave a read on 17th. You do not need to contact your old supplier, everything is handled by EDF.

Ah ok thanks. Seems crazy that I don't contact old supplier. Surely I need to get money back etc? I think I've overpaid and have credit. I've been emailed by EDF tonight asking for a meter reading

molerat

Dangermouse99 wrote: »

Ah ok thanks. Seems crazy that I don't contact old supplier. Surely I need to get money back etc? I think I've overpaid and have credit. I've been emailed by EDF tonight asking for a meter reading

The new supplier tells the old you are leaving, gives them the closing meter read then the old supplier should produce a final bill and send you a refund.

regis598

molerat wrote: »

The new supplier tells the old you are leaving, gives them the closing meter read then the old supplier should produce a final bill and send you a refund.

If only theory and practice produced the same result.

System

regis598 wrote: »

If only theory and practice produced the same result.

I have switched many times and never had an issue with the new supplier providing the old supplier with agreed opening/closing readings etc. It isn't something that new suppliers can ignore as the switching process and responsibilities are enshrined in the Supply Licence. What the old supplier does with the closing readings is another matter.

molerat

regis598 wrote: »

If only theory and practice produced the same result.

Although this is in the EE thread for some reason they are not involved. EDF and E.On here so there should be no real worries. If EE were involved however ......... :rotfl: