Add your feedback on energy supplier Extra Energy

Nathan94

MABLE wrote: »

I hope Ben Jones has a strong stomach today after an article appearing in the Daily Mail today saying his company his one of the worst complained about.

You mean the article in which he is quoted as saying

Ben Jones, managing director of operations at Extra Energy, said: "It is true to say that the first quarter of the year was a challenging period and some customers were affected. We apologise unreservedly to every single customer who has experienced problems.

"We failed to anticipate just how attractive our low prices would be to householders and unfortunately we didn't put customer service resources in place quickly enough. Thankfully these problems are largely a thing of the past."

http://www.dailymail.co.uk/wires/pa/article-3622940/Extra-Energy-attracts-highest-proportion-complaints-recorded.html

Mind you, he's been trotting that line out for quite a while now.

Still, he should have anticipated getting teh wrath of Daily Mail readers after the Daily Mail effectively recommened their readers switch to his company a couple of years back.

The way millions of households are being ripped off by the big energy firms is laid bare today.

Figures show customers are being charged at least three times the price their suppliers pay for gas

...


He [Richard Lloyd, of consumer group Which?] suggested that customers shop around, as small suppliers can be considerably cheaper.

For example, Extra Energy is offering a tariff that is almost 25 per cent cheaper than British Gas’s increased rate.

http://www.dailymail.co.uk/news/article-2739304/Gas-costs-THREE-times-energy-firms-pay-Millions-households-ripped-wholesale-cost-halves-six-months.html

Nathan94

degreesofsep wrote: »

...
Ben Jones, I call you liar...

Yeah, because writing things big & bold makes them so more true :cool:

degreesofsep

Nathan94 wrote: »

You mean the article in which he is quoted as saying

http://www.dailymail.co.uk/wires/pa/article-3622940/Extra-Energy-attracts-highest-proportion-complaints-recorded.html

Mind you, he's been trotting that line out for quite a while now.

Still, he should have anticipated getting teh wrath of Daily Mail readers after the Daily Mail effectively recommened their readers switch to his company a couple of years back.

http://www.dailymail.co.uk/news/article-2739304/Gas-costs-THREE-times-energy-firms-pay-Millions-households-ripped-wholesale-cost-halves-six-months.html

It's the same quote on FT and Telegragh, so I would assume that it was trotted out by their PR people. Still I call him a LIAR, as you quite rightly say he's been trotting out the same excuses for ages. And the Citizens Advice says that being a small company is no excuse for poor service.

P.S. so not a Daily Mail reader, just looked due to previous post saying about it!!!

degreesofsep

Nathan94 wrote: »

Yeah, because writing things big & bold makes them so more true :cool:

It was for impact, no need to be snarky about it, he is the villain here, not me.

MABLE

Nathan94 wrote: »

You mean the article in which he is quoted as saying

http://www.dailymail.co.uk/wires/pa/article-3622940/Extra-Energy-attracts-highest-proportion-complaints-recorded.html

Mind you, he's been trotting that line out for quite a while now.

Still, he should have anticipated getting teh wrath of Daily Mail readers after the Daily Mail effectively recommened their readers switch to his company a couple of years back.

http://www.dailymail.co.uk/news/article-2739304/Gas-costs-THREE-times-energy-firms-pay-Millions-households-ripped-wholesale-cost-halves-six-months.html

I do not care how cheap they are/get nothing would encourage me to return. It took 14 months to finally sort out my final bill.

molerat

http://www.bbc.co.uk/news/business-36443305

New energy firm Extra Energy tops complaints list

Extra Energy, which launched in 2014, attracted 1,682 complaints per 100,000 customers between January and March.
This is the highest ratio of complaints over the five years the data has been collected.

molerat

molerat wrote: »

2 activities showing on my payments screen, 2 entries, 1 Jun 16, balance 42p CR. Maybe they are going to pay me

06/06/16 outgoing DTAUS £0.42 £0.00
ooooooooh

Makalu

I've just left them. However, they gave me a very cheap deal and they have a good website. I had a huge credit on with them and I could never get through on the phone which is the only reason why I left (I eventually got through and sorted my credit out). I would say when they answer the phone they provide relatively good customer service but I struggled to get through and couldn't bear it. I'm paying more now but feel less stressed.

Maxwell007

I left over 6/7 months ago and I’m still tormatised by EE . . . . .

zwanzig20

Well, I've paid my amended (and finally correct) bill on time on the 29yh May. My £30 awarded to me from Extra Energy by the Ombudsman hasn't appeared though. Have to give them 28 days. I'm not hopeful it will appear and I foresee more chasing...