Add your feedback on energy supplier Extra Energy

molerat

molerat wrote: »

E-mail today apologising and stating my 42p has been requested and to allow them 10 working days to process it. We shall see

Well, that's their 10 days up ..... and guess what

footyguy

regis598 wrote: »

I was offered £25 by Ombudsman Services for the errors that they made, not EE. I did not accept their offer.

Well that's not what you posted back on 4th January 2016. You said:

regis598 wrote: »

Finally got my refund and it's only taken 132 days.

In particular, I note the word "refund" as opposed to compo, and "132 days" which would be about August time, way before you even went to the ombudsman. :cool:

regis598

footyguy wrote: »

Well that's not what you posted back on 4th January 2016. You said:



In particular, I note the word "refund" as opposed to compo, and "132 days" which would be about August time, way before you even went to the ombudsman. :cool:

I suggest that you read what I have written rather than what you think I have written.

degreesofsep

footyguy wrote: »

Well that's not what you posted back on 4th January 2016. You said:



In particular, I note the word "refund" as opposed to compo, and "132 days" which would be about August time, way before you even went to the ombudsman. :cool:

Dude, you seem only to be here to criticise people's posts on what happened or how they complained, not exactly community spirited.

Or do you work for EE...

r6owned

after reading this forum (should have done it months ago)
i've just switched from Extra Energy (should be renamed extra aggro) to So Energy.
the last straw was the 3rd time raising my monthly DD, from 43/ month to 63/ month, even though i'm in credit by 45. worse still (or lack of justification for increasing my DD) now we are in the warmer and lighter months, therefore using less energy. I could try and phone them, but better to vote with my feet..

this will be the 3rd DD change , customer service as has been said before, is awful, I'm done with dealing with them and even though it will cost me 50 to switch, I think its worth it for peace of mind, so i can sit back and relax, knowing I have chosen a competent supplier.

they are still sending me emails and bills, that either say welcome or 1st bill, even though I'm on my 5th bill, 6th after this weekend since joining them last nov.
enough already..!

degreesofsep

Well Extra Energy have well and truly excelled themselves in the department of incompetence and c___ups yet again!!

If you read back on my previous posts you will see that I have contacted them to say that despite them billing me for my gas, I DO NOT HAVE GAS SUPPLIED BY THEM AND NEVER HAVE!!

So guess what popped up in my inbox today, despite my lengthy complaint letter from 3 weeks ago?

Yep, you guessed it, a revised final gas bill! With the notification that they will take the full amount of £235.38 by DD later this month. Thank goodness I have cancelled it.

However, I am now worried this all my affect my credit score as they are saying I owe them money and it's not being paid. Anyone know for a fact if this is the case or not?

The saga will undoubtedly continue, I know you all await with bated breath...

degreesofsep

Latest email to them, I know it's rude, but they truly do deserve it!!!


Dear Mr. Jones,

You are a moron.

Your company is staffed by morons.

Anyone who invests in your company is a moron.

Anyone who does not move their business from you is a moron.

YOU DO NOT SUPPLY MY GAS TO ME!

IT IS WITH SCOTTISH POWER AND HAS BEEN SINCE YOU MESSED UP THE TRANSFER OF MY SUPPLY TO YOU BY TRANSFERRING MY NEIGHBOUR'S METER IN ERROR.

Please stop sending me gas bills, sort out my final electricity bill as requested in my complaint email (using the back billing guidelines) and then please, please, please, please, please LEAVE ME THE HELL ALONE!!!!

From someone who is not a moron,

molerat

molerat wrote: »

Well, that's their 10 days up ..... and guess what

2 activities showing on my payments screen, 2 entries, 1 Jun 16, balance 42p CR. Maybe they are going to pay me

MABLE

I hope Ben Jones has a strong stomach today after an article appearing in the Daily Mail today saying his company his one of the worst complained about.

degreesofsep

MABLE wrote: »

I hope Ben Jones has a strong stomach today after an article appearing in the Daily Mail today saying his company his one of the worst complained about.

This is what he says:

Ben Jones, managing director of operations at Extra Energy, said: "It is true to say that the first quarter of the year was a challenging period and some customers were affected. We apologise unreservedly to every single customer who has experienced problems.
"We failed to anticipate just how attractive our low prices would be to householders and unfortunately we didn't put customer service resources in place quickly enough. Thankfully these problems are largely a thing of the past."


Ben Jones, I call you liar.

You have been trotting out these excuses for more than a year now, still people are having massive problems.

You should be barred from holding a directorship ever again, as you are clearly incompetent.