Add your feedback on energy supplier Extra Energy

Tara180

Update: Further to my claim through small claims court against EE for refund, they responded! :j
They have accepted that they haven't sent me the final bill and only accepted to pay about half the amount I asked for.


"A final bill will be sent to the claimant and it is anticipated:rotfl:
that a credit refund will be £xxx"

God knows how long it will take until they send the bill and how did they work it out??


I'm afraid this is not acceptable, next stage is going possibly through mediation and/or go to court for judgment.


Registration of Judgments: [FONT=Times New Roman,Times New Roman][FONT=Times New Roman,Times New Roman]If this claim results in a judgment against you, details will be entered in a public register, the Register of Judgments, Orders and Fines.They will then be passed to credit reference agencies, which will supply them to credit grantors and others seeking information on your financial standing.[/FONT][/FONT]This will make it [FONT=Times New Roman,Times New Roman][FONT=Times New Roman,Times New Roman]difficult for you to get credit. [/FONT][/FONT]


Watch this space

footyguy

Tara180 wrote: »

Update: Further to my claim through small claims court against EE for refund, they responded! :j
They have accepted that they haven't sent me the final bill and only accepted to pay about half the amount I asked for.


"A final bill will be sent to the claimant and it is anticipated:rotfl:
that a credit refund will be £xxx"

God knows how long it will take until they send the bill and how did they work it out??


I'm afraid this is not acceptable, next stage is going possibly through mediation and/or go to court for judgment.


Registration of Judgments: [FONT=Times New Roman,Times New Roman][FONT=Times New Roman,Times New Roman]If this claim results in a judgment against you, details will be entered in a public register, the Register of Judgments, Orders and Fines.They will then be passed to credit reference agencies, which will supply them to credit grantors and others seeking information on your financial standing.[/FONT][/FONT]This will make it [FONT=Times New Roman,Times New Roman][FONT=Times New Roman,Times New Roman]difficult for you to get credit. [/FONT][/FONT]


Watch this space

They'll probably take the 'professional' approach to your claim.

They may pay what they said they would, or if you don't accept this, they may not even pay that.

They know that a hearing will cost you more money.

They'll probably not bother to turn up and the judge will give you judgement in default.

They'll ignore that too, knowing you will probably spend even more money on enforcement action.

That'll take months & months to get to that stage.

By that time, they will probably have prepared your final bill and paid you whatever that final bill says.

They will then apply to have the judgment set aside before any enforcement action occurs. (it'll cost them £70, but that's the 'professional' game played)

Then they'll either defend the claim and get it struck out as they have already sent you the final bill and paid you any credit due ... or, if that is not the case, you;ll have to pay even more for a further hearing. They will definitely have the final bill for that.

Ultimately all your costs which you incurred and would normally be expected to win, will be defended ... and the judge will probably side with the defendant as you raced to court before trying all reasonable avenues to resolve the matter out of court (you didn't first take up the option of the ombudsman service to reach a resolution which would have been FREE for you to use)

Mediation would be the best approach at this time, but unlike the ombudsman service, the supplier is under no obligation to accept the mediators proposed resolution even if you do.
I'm sure one of the first questions the mediator would ask you is did you ever go to the ombudsman? If so, what was the outcome? If not, why not?

http://forums.moneysavingexpert.com/showpost.php?p=68148099&postcount=1399 :cool:

Tara180

footyguy wrote: »

They'll probably take the 'professional' approach to your claim.

They may pay what they said they would, or if you don't accept this, they may not even pay that.

They know that a hearing will cost you more money.

They'll probably not bother to turn up and the judge will give you judgement in default.

They'll ignore that too, knowing you will probably spend even more money on enforcement action.

That'll take months & months to get to that stage.

By that time, they will probably have prepared your final bill and paid you whatever that final bill says.

They will then apply to have the judgment set aside before any enforcement action occurs. (it'll cost them £70, but that's the 'professional' game played)

Then they'll either defend the claim and get it struck out as they have already sent you the final bill and paid you any credit due ... or, if that is not the case, you;ll have to pay even more for a further hearing. They will definitely have the final bill for that.

Ultimately all your costs which you incurred and would normally be expected to win, will be defended ... and the judge will probably side with the defendant as you raced to court before trying all reasonable avenues to resolve the matter out of court (you didn't first take up the option of the ombudsman service to reach a resolution which would have been FREE for you to use)

Mediation would be the best approach at this time, but unlike the ombudsman service, the supplier is under no obligation to accept the mediators proposed resolution even if you do.
I'm sure one of the first questions the mediator would ask you is did you go to the ombudsman

Time will tell and has the ombudsman route has been successful for anybody yet? You could argue that they will ignore the ombudsman ruling as well? It appears that they can do whatever they want no matter what?

Tara180

footyguy what is your experience with EE? Are you still with them? Are you happy?

hra_2

Tara180 wrote: »

Update: Further to my claim through small claims court against EE for refund, they responded! :j
They have accepted that they haven't sent me the final bill and only accepted to pay about half the amount I asked for.


"A final bill will be sent to the claimant and it is anticipated:rotfl:
that a credit refund will be £xxx"

God knows how long it will take until they send the bill and how did they work it out??


I'm afraid this is not acceptable, next stage is going possibly through mediation and/or go to court for judgment.


Registration of Judgments: [FONT=Times New Roman,Times New Roman][FONT=Times New Roman,Times New Roman]If this claim results in a judgment against you, details will be entered in a public register, the Register of Judgments, Orders and Fines.They will then be passed to credit reference agencies, which will supply them to credit grantors and others seeking information on your financial standing.[/FONT][/FONT]This will make it [FONT=Times New Roman,Times New Roman][FONT=Times New Roman,Times New Roman]difficult for you to get credit. [/FONT][/FONT]


Watch this space

You now need to instruct the court how you want to proceed - the onus is on you or the claim could be stayed.
http://www.justice.gov.uk/downloads/courts/mcol-quickstart-guide.pdf

But first, are EE disputing the calculation of the final bill or some other amount you are claiming (e.g. compensation)? If the bill, it should be simple to prove your case from the calculation. If EE produced an arbitrary figure in their defence without any evidence then that only helps you too.

Secondly even if this is a partial admission, it is worth making the point to the court that this falls short of an offer of payment at this point in time.

Finally you would have had a reasonable expectation of a final bill in 6 weeks from the end of supply (SLC 27.17).

If you get to a point where you and EE agree the figures but for technical reasons they cannot produce a bill, you could offer to settle on the basis of the manual calculation (I have just done this successfully with another supplier who had not billed for a year after the end of supply).

Onbudsman

It is rather strange energy companies or at least several that we know of seem to just want to keep your hard earned monies.

The easiest solution - leave the bandits/cowboys in debit. Ensure you owe as much of a bill as possible prior to departing.
This way, you can sit on your money till such a time these companies get a grip of their little self serving selves and bill you.

My gas is moving to another supplier, electric will follow once I have established the mess of my remainding account.

EE have still not replied to my complaints which sends me a very clear message that EE are not to be trusted with my money.

EE are definatley at the top end of the top 5 worst companies that I have ever used and that takes some doing.

Its time for Anne Robinson to ask a couple questions....

Boohoo

I have had problems with EE and have not had a gas bill for over a year. Since the 1st of May I have sent 1 email a day asking for a bill and not 1 email or call from them.
On Monday 11th I get an email from them saying sorry and they have now issued me a bill for the year and updated my electric bill also. Great I thought so log onto to account and nothing in there.
Checked again this morning and still nothing.
I have worked out what I owe and it leaves me with a credit of over £280.

Tara180

hra wrote: »

You now need to instruct the court how you want to proceed - the onus is on you or the claim could be stayed.
http://www.justice.gov.uk/downloads/courts/mcol-quickstart-guide.pdf

But first, are EE disputing the calculation of the final bill or some other amount you are claiming (e.g. compensation)? If the bill, it should be simple to prove your case from the calculation. If EE produced an arbitrary figure in their defence without any evidence then that only helps you too.

Secondly even if this is a partial admission, it is worth making the point to the court that this falls short of an offer of payment at this point in time.

Finally you would have had a reasonable expectation of a final bill in 6 weeks from the end of supply (SLC 27.17).

If you get to a point where you and EE agree the figures but for technical reasons they cannot produce a bill, you could offer to settle on the basis of the manual calculation (I have just done this successfully with another supplier who had not billed for a year after the end of supply).

Thanks for your fair comment. It's not nice when people make negative comments, purely based on speculation, making out that I am in the wrong, should have gone through ombudsman and wasted weeks and weeks where other people have taken this route unsuccessfully. EE has just produced a figure out of the hat, with no prospect of producing final bill in site. They are disputing my bill calculations + cost of the court that they have to pay. Just a figure with no explanation, saying the amount is anticipated to be that. I would have agreed to it if they'd shown their working out and I was satisfied they worked it out correctly!

patpaul79

This company are the worst I have ever come into contact with. Four months I have been waiting for a final bill stay clear.

Boohoo

I have had problems with EE and have not had a gas bill for over a year. Since the 1st of May I have sent 1 email a day asking for a bill and not 1 email or call from them.
On Monday 11th I get an email from them saying sorry and they have now issued me a bill for the year and updated my electric bill also. Great I thought so log onto to account and nothing in there.
Checked again this morning and still nothing.
I have worked out what I owe and it leaves me with a credit of over £280.

Well I got a bill about an hour ago. Good, well not really.
If you can work it you are doing well.
In the 1 year with EE there has only been 1 electric bill for 1st October which was produced in January.
Today the bill was for both but only up to 1/4/2015.
So I have now got 2 electric bill but only one for the gas is only from 1/5/2014 to 1/10/2014.
Also as I am on imperial gas meter the calculations on EE's bill are different from the bills I from NPower which i was with for 7 years.
They should be the same no matter who your gas supplier is, that is right is it not?