Add your feedback on energy supplier Extra Energy

fussypensioner

Boohoo wrote: »

I have looked at my gas bill and maybe other customers are thinking the same as me about the calorific value.
EE's value is 39.9533 and my last supplier NPower was 38.0 so difference.
I have worked out the difference between the 2 and EE have overcharged me more than 500 Kwh units.
I have tried calling EE but gave up after 30 mins so sent an email.
I am at the same address when supplied by NPower so the calorific value should be the same as before.
Does anybody else notice this problem or is it just me?

would love to help you, but I'm on metric meters, however, hope this advice might help you:

http://www.ukpower.co.uk/home_energy/gas_meter_readings

from the UK Power.co.uk.

gollum007

The calorific value of gas can change on a daily basis depending on the time of year, the mix of things going into the gas and all sorts of other factors- Attempting to compare it between suppliers isn't a valid thing to do

http://www2.nationalgrid.com/UK/Industry-information/Gas-transmission-operational-data/calorific-value-description/

I'd be more concerned if they were the same TBQH.

-Gollum

hra_2

gollum007 wrote: »

The calorific value of gas can change on a daily basis depending on the time of year, the mix of things going into the gas and all sorts of other factors- Attempting to compare it between suppliers isn't a valid thing to do

http://www2.nationalgrid.com/UK/Industry-information/Gas-transmission-operational-data/calorific-value-description/

I'd be more concerned if they were the same TBQH.

-Gollum

To add to that here is recent guidance from Ofgem on how suppliers should calculate calorific value:
https://www.ofgem.gov.uk/ofgem-publications/89201/supplierguidanceoncvcalculation.pdf

Suppliers should use the average value for your region over the billing period, as published by National Grid, and also truncate (not round) it to 1 decimal place. Which EE appear not to be doing.

You can download a CSV of Calorific Values for your region between specific dates and get the average, using the Data Item Explorer on this page:
http://www2.nationalgrid.com/UK/Industry-information/Gas-transmission-operational-data/Data-item-explorer/

To work out which region you are in:
http://www.energybrokers.co.uk/gas/gas-network.htm

Jeffperk

We don't believe that "ExtraEnergy" is trustworthy and they CERTAINLY aren't competent in providing statements, which is the ONLY thing that they have to do! We switched from them in February '15 but they made a complete mess of the switch by seting hugely inappropriate estimated final readings instead of using our ACTUAL readings. Now, three months later, we are STILL waiting for a final statement and a refund of the credit balance showing on our account. We can state with confidence, USER BEWARE!

chas1999

Boohoo wrote: »

I have looked at my gas bill and maybe other customers are thinking the same as me about the calorific value.
EE's value is 39.9533 and my last supplier NPower was 38.0 so difference.
Does anybody else notice this problem or is it just me?

I just checked my bills and EE CV for April - Dec 2014 NW region was 39.3564. I switched to E.On in December and had 3 bills with CVs 39.3, 39.5 & 39.6, so I'm not seeing much difference.

hra said "Suppliers should ... truncate (not round) it to 1 decimal place. Which EE appear not to be doing."
so I did some calculations on this basis and found I've been overcharged by 29p (for 8 month usage). Obviously I'm not bothered about that but if EE are doing this for everybody that's over £40k per 100,000 accounts per year, assuming my figures are average (c17,000 kwh per year).

Tara180

Boohoo wrote: »

I have looked at my gas bill and maybe other customers are thinking the same as me about the calorific value.
EE's value is 39.9533 and my last supplier NPower was 38.0 so difference.
I have worked out the difference between the 2 and EE have overcharged me more than 500 Kwh units.
I have tried calling EE but gave up after 30 mins so sent an email.
I am at the same address when supplied by NPower so the calorific value should be the same as before.
Does anybody else notice this problem or is it just me?

In my final bill (one and only from EE) calorific value is 39.9311, but my previous supplier EDF used 39.2, current supplier EON uses 39.1.

The £12 government electricity rebate is listed as
Misc. credits/debits £11.43 CR, EE has taken off %5?

Every little bit counts??

wwpaddler

It will depend on where on your bill they've applied the £11.43 government credit. If they've taken £11.43 off your bill before they've applied the VAT then that's fine as £11.43 + 5% VAT = £12.

Tara180

wwpaddler wrote: »

It will depend on where on your bill they've applied the £11.43 government credit. If they've taken £11.43 off your bill before they've applied the VAT then that's fine as £11.43 + 5% VAT = £12.

Should have they taken off the %5 though? Isn't it a credit (payment) same as our direct debit payments?

chas1999

Tara180 wrote: »

Should have they taken off the %5 though? Isn't it a credit (payment) same as our direct debit payments?

No they've got that one right. They've taken £11.43 of your pre-VAT total so you have paid 57p less VAT in total. End result is your bill is £12 less than without the rebate.

lisa110rry

Well, I'm back. In fact I've got a couple of problems with EE.

The first is laughable (to someone who develops database cost recovery systems on large construction projects). My April reading was something like 9959. My reading today (yes I'm a bit late) was 0054. I can't enter this reading because it's "less than the previous reading".

The second issue is rather more substantial. I got a bill on 22nd April, it was correct, I checked it against my spreadsheet. However they have included this quote:

"If you're on a fixed price tariff with less than 365 days remaining, we've estimate your personal projection based on the rest of the year spent on our variable tariff."

On this basis, they are raising my monthly payment from £118 to £165, or trying to, as from 1st June.

To me this sounds like breach of Contract. They are raising my monthly payment based upon something which hasn't happened yet - ie I have no contract with them post 30th September. Perfectly acceptable to change my tariff post 30th September, ie on 1st October (if I am still with them then, which I won't be).

I phoned Citizens' Advice and the operative agreed with me (I told him the story, I did not mention breach as I didn't want to sway his answer). He said I should write a complaint telling EE that they were in breach and that we want performance or failing that, damages, in this case to leave EE without penalty. I have done so, and I have sent the letter to both their Registered Office and to their office in Ashby de la Zouch (signed for). I have given them fourteen days to reply.

Time will tell...