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Boohoo

Back on the calorific value issue, our latest bill uses 39.9411 for region SO for a 6-month period to March 2015 which I make 39.2 from National Grid. That is enough difference to mean we have been overcharged about £10 (if correct). We are in an unusual position of having another property in the same road with a different supplier whose bills which cover most of the period have a CV of 39.1 or 39.2.
Maybe the problem is more obvious with some regions than others?
The issue is more obvious on this bill than the previous one.

As in my post about calorific value I put in my readings into ukpower.co.uk smart meter reading and my 47cubic feet worked out at 1,489Kwh and EE's was 1,535Kwh.
I tried it with EE first and then with NPower but using the same postcode and the outcome was the same result.
Do the energy companies do an average for the daily readings or do the put in what the calorific value is for the day of your last meter reading?
As for the £12 rebate I was given £11.43 but like I have said the bill is not laid out very well to know what is what.

hra_2

Boohoo wrote: »

As in my post about calorific value I put in my readings into ukpower.co.uk smart meter reading and my 47cubic feet worked out at 1,489Kwh and EE's was 1,535Kwh.
I tried it with EE first and then with NPower but using the same postcode and the outcome was the same result.
Do the energy companies do an average for the daily readings or do the put in what the calorific value is for the day of your last meter reading?
As for the £12 rebate I was given £11.43 but like I have said the bill is not laid out very well to know what is what.

According to this Ofgem guidance this is what they are supposed to do:

The CV used for consumer billing should be an average of the daily average values received from National Grid for the billing period.

https://www.ofgem.gov.uk/ofgem-publications/89201/supplierguidanceoncvcalculation.pdf

In the National Grid data explorer you can select a date range as well as your area and then save to a CSV and do an average of the figures (at least that's what I tried).

Onbudsman

hra wrote: »

According to this Ofgem guidance this is what they are supposed to do:

The CV used for consumer billing should be an average of the daily average values received from National Grid for the billing period.

https://www.ofgem.gov.uk/ofgem-publications/89201/supplierguidanceoncvcalculation.pdf

In the National Grid data explorer you can select a date range as well as your area and then save to a CSV and do an average of the figures (at least that's what I tried).

I would love to work this out too for myself, but im going to really struggle without a bill huh!
The water is that murky I cant see anything at all !

Tara180

Onbudsman wrote: »

I would love to work this out too for myself, but im going to really struggle without a bill huh!
The water is that murky I cant see anything at all !

Do you have your meter readings?

youravinalarrrf

Boohoo wrote: »

Do the energy companies do an average for the daily readings or do the put in what the calorific value is for the day of your last meter reading?

The advice/instruction from Ofgem to suppliers couldn't be any clearer https://www.ofgem.gov.uk/ofgem-publications/89201/supplierguidanceoncvcalculation.pdf
It's supposed to be an average of the daily calorific values for the customer's region for the period covered by the bill - truncated to one decimal place.

Similar to Ofgem's rulings in favour of some customer's complaints Extra Energy have once again deliberately chosen to ignore them.

I've just checked my latest statement dated 8th May 2015 covering the period 2nd June 2014 to 1st December2014 and sure enough when the correct calorific value is used 39.5 instead of the 39.9348 used on the statement (NE Region) I'm £1.88 + VAT out of pocket for the 6 month period ending 1st December 2014.

If they were going to produce a statement at all why couldn't they produce a statement bringing me up to date?

If they're doing this on every bill it's nice little earner. Add that to the interest they're earning from unpaid refunds sitting in their bank account for customers who've left and they're doing very nicely thank you and all at our expense.

Ohhhhh no yet another complaint! I really am getting bloody sick and tired of complaining to these cretins. :mad:

On the bright side they've decided to reduce my Direct Debit by over £40 per month (just something else I'm certain they don't have a clue how to calculate correctly and is most definitely wrong) but hopefully that will mean I owe them by the time the contract ends in September.

If Extra Energy decided to give their gas and electricity away for free I would still leave them in September - life is too short and they really are unfit to be in the UK energy supply business.

MEMBER02

Tara180 wrote: »

Go for it, at least they can't ignore the court order!

Just called the ombudsman and they have sent a second reminder to them and to respond by 26/5,will wait a little longer before taking matters further

Onbudsman

Tara180 wrote: »

Do you have your meter readings?

I do have my meter readings, however I dont have a bill so dont know what CV EE will be using.
I would just like to see and double check against the average CV rate to what EE decide to bill me at.

lisa110rry

Yep I know Tara (about ignoring the Ombudsman's ruling), but all I'm doing with my letter is making a Notice so that if they ignore me I can take it further...

Cheers everyone.

Onbudsman

More satisfied customers ... (Satisfied that EE are a joke)

https://www.facebook.com/pages/Extra-Energy/1405754016305238

fchange

Their rates might be good but their customer service is awful.
I decided to join them after Compare the Market showed them as the best price supplier for me. Then I got a direct sales call from their commercial sales team beating that price (I have an office at home). As I was still in cooling off period with CtM I cancelled the original agreement. Trying to get Extraenergy to change the tariff has been a nightmare. At least 30 minutes to answer the call, they don't answer emails and fail to call back when they promise.
Still no sorted out a shambles..
I WOULDN'T RECOMMEND THEM