ERUDIO student loans help

anna2007

Cook1e wrote: »

This should answer the issue with the DD, plenty have not filled it in after they happily dug into accounts which they did not have any right to at the beginning of all this.

I'm convinced now that the DD issue is a red herring. Erudio want to put as many accounts in arrears as possible, so they can use their DCA tactics to harass people, try to cancel entitlement for loans to be written off, etc. Insisting that the DD is a legal requirement is a good way to ensure many don't set it up or cancel an existing DD, as it's seen as a new term.

For all we know, the "error" that led to 500+ illegal DD payments being taken was stage-managed by Erudio, as another means of deterring people from setting up a DD, or encouraging them to cancel existing ones.

This would also explain the numerous reports on here of Erudio randomly cancelling DD's their end, and then claiming there are arrears on the account.

It won't be for everyone, but having a DD in place has its merits, as Erudio can't ever claim the account's in arrears (so loan cancellation remains unaffected). It then means you're claiming for illegal DD payments, rather than illegal arrears, which seems a safer option to me.

zombi

zombi wrote: »

Here's a brief sum-up of my situation:


1) Had no communication initially to say 2 of my 3 loans had been sold to Erudio. Received deferral confirmation from SLC dated March 2014 (the first time I noticed Erudio's name against my loans).


2) Erudio took TWO payments from my account while I was in deferral (they only admitted to one, I had to get the bank to refund the second under a Direct Debit Indemnity Claim - they also instructed me to cancel my direct debit, which I did).
I emailed an official letter of complaint at this point, which I received an acknowledgement by post from Erudioin MAYstating they'd get back to me within 8 weeks.

3) I then received the letter stating that they'd messed up my interest and would not be charging it again until January.
4) Received my statement in from Erudio in September which clearly states that I have NO arrears.
5) Received the remedy of account letter yesterday dated December with a notice of sums in arrears dated MAY stating that I am in arrears to the tune of £200ish as of May.

I am contacting the Ombudsman today


I am so, so sick of this.

Me again! Just letting you all know that I've sent my official complaint to the ombudsman and have a case reference number so add me to the ever growing list of ombudsman complainants. The representative on the phone mentioned that he's had to deal with a lot of erudio complainants recently so hopefully that number is still rising.


With regards to SLC dealing with my split loans, as far as I am aware they are still managing deferment applications (I'll be able to confirm this in March when I have to defer again) but I assume this is all they are doing? SLC and Thesis send me a statement annually and erudio just keep churning out those bullying letters while stealing money and mismanaging my loans....


P.S. I've also written to my MP

gardenia101

Peter_Moon wrote: »

I have a disabilty - autism/dyslexia. When my student loans were at the Student Loans Complany, I had special measures to help me to accesses services. When Erudio took over my student loans, I made a formal request for special measures. Erudio have simply ignored my request, and have applied charges to my loans. I am also one of the unlucky 500 who had money added to their loans unduly recently.

Erudio are acting like a shoddy back stret debt collector, and have harassed me constantly since I asked for special measures. I really feel like I am being targeted. I would like to pass my story to the national press. Any advise please would be welcome.

Yes, Erudio don't seem to give a flying fig about making any reasonable adjustments, do they?

I've had yet another letter from them in small print (& no, sadly my sight hasn't yet been magically restored) saying they're still looking into my official complaint. This is weeks after getting a final response to my complaint - so when is a final response not a final response?

I chased up my complaint with FOS who we're a bit wooly & insisted they couldn't do anything about my complaint as I hadn't waited the full 8 weeks :mad: . I did get a bit stroppy then & suggested they read my file & all would then become clear (in that I had now been waiting for well over 8 weeks, & Erudio had failed to respond within those 8 weeks etc.)

FOS phoned me back to say I did have a case against Erudio & that it would be going to an adjudicator & I'd hear something from them (FOS) shortly. That was over 2 weeks ago & I've not heard anything (although Xmas is bound to have slowed thing down).

Erudio have had my DAF & evidence for almost a month & I've yet to hear from them. They've been ignoring my emails since November (7 not acknowledged or replied to so far) so no idea if they've "lost" my information - suppose I'll have to bite the bullet & ring them. They haven't managed to set up a d/d (even though I should be deferred) & I can't decide whether that means they have lost the lot, or if its all just sitting in the awkward file & they're hoping I'll go away.

My MP has written to FOS & some of his mates in the govt. but his letters have a 10 week turnaround (FOS are currently running at 6 weeks to get letter scanned onto their system), so I don't know when all of this will ever be sorted out.

Why is it all so difficult?

Anyone have any good news? I hope so....

eroneo

The SLC complaints process has a 15 day turnaround and if you are not satisfied, there is an 'independent assessor'. Erudio do not have an 'independent assessor' (correct me if I am wrong) so is that a change to the terms of the contract?

Does having recourse to the FOS act as a substitute? I think with the SLC you could go to the Independent assessor AND the FOS afterwards?

anna2007

eroneo wrote: »

The SLC complaints process has a 15 day turnaround and if you are not satisfied, there is an 'independent assessor'. Erudio do not have an 'independent assessor' (correct me if I am wrong) so is that a change to the terms of the contract?

Does having recourse to the FOS act as a substitute? I think with the SLC you could go to the Independent assessor AND the FOS afterwards?

I thought the Independent Assessor was for disputes between the borrower and the body providing the loans (so the SLC, or Awards Agency)? Erudio have been assigned the rights to recover the loans, so won't be covered by the Independent Assessor, at least I think that's the case.

The wording from the 1990 Act, Schedule 2 3(5):

"Any arrangements made by virtue of this paragraph shall provide for the appointment of an independent person approved by the Secretary of State with the function of investigating and reporting on disputes between borrowers or intending borrowers under this Act and any person or body having the function of making loans under the arrangements".

http://www.legislation.gov.uk/ukpga/1990/6/schedule/2/enacted

Edit: I think complaints re mortgage-style loans, even when SLC owned them, have always gone to the ombudsman, as they're regulated by the CCA.

Although I wonder if we could bring a complaint to the Independent Assessor against SLC as the original providers of our loans, for assigning them to such a shady shower of sh*** as Erudio?

anna2007

I know many will be preparing for round 2 of Erudio's wonderful deferment process next month, and someone has posted on the DAF feedback thread, saying they recently received their deferment application pack, about a month before their deferment ends:

https://forums.moneysavingexpert.com/discussion/5102972

SLC always sent the DAF out about 8 weeks before (I even got Erudio's pack 8 weeks before deferment end last year). I wouldn't be surprised if Erudio tried the same with all of us, as reducing the time we have to apply can only benefit them.

The regulations allow for deferment to be granted up to two months before the deferment end date, so there's no justification for delays in sending the packs out... unless they blame delays on fine-tuning their shiny new DAF...

plong979

Still waiting to hear back from the FOS (end of October!) but I'm still not going to use their new form with or without the CRA or DD rubbish. I just don't care anymore they can go an whistle for it. Scum.

I'll be moving in a month so I'm not even going to bother to give them my new address. I am done with this rubbish.

Pluthero

anna2007 wrote: »

I know many will be preparing for round 2 of Erudio's wonderful deferment process next month, and someone has posted on the DAF feedback thread, saying they recently received their deferment application pack, about a month before their deferment ends:

https://forums.moneysavingexpert.com/discussion/5102972

SLC always sent the DAF out about 8 weeks before (I even got Erudio's pack 8 weeks before deferment end last year). I wouldn't be surprised if Erudio tried the same with all of us, as reducing the time we have to apply can only benefit them.

The regulations allow for deferment to be granted up to two months before the deferment end date, so there's no justification for delays in sending the packs out... unless they blame delays on fine-tuning their shiny new DAF...

LOL Round 2. Still battling over round 1! 8 months yes 8 Months later:)

Nothing in any of erudio's actions (inactions?!?) regarding myself or numerous people on MANY forums have convinced me they are little more than:

-DCA SCUM

-NOT FIT FOR PURPOSE

-HAVE LITTLE OR ZERO INTEREST IN THE DEFERMENT ASPECT OF THE LOANS THEY HAVE BOUGHT.

How my FOS complaint/legal challenge is resolved will influence my actions for ROUND 2 but I ain't gonna be playing letter tennis with them again for 8 months

Don't stop fighting these cretins!

anna2007

plong979 wrote: »

Still waiting to hear back from the FOS (end of October!) but I'm still not going to use their new form with or without the CRA or DD rubbish. I just don't care anymore they can go an whistle for it. Scum.

I'll be moving in a month so I'm not even going to bother to give them my new address. I am done with this rubbish.

I think Rosskie didn't use the DAF and had a positive outcome recently at FOS? It does drag on far too long though.

I completed an amended DAF first time around, but seriously considering not using it this year. That's because I've had enough of getting nowhere with FOS/FCA/ICO and want it settled once and for all in court.

As tempting as it is to turn your back on it all, you're playing right into Erudio's hands if you do, as you'll have broken your end of the agreement. Finding you won't be difficult, as that's what DCA's do.

Have you thought about taking them to court? We'll have to get a template particulars of claim posted up on the forum, maybe Anthony would be willing to help us out with that.

Last year was a big shock to us all, with the realisation of exactly the kind of scumbags we've been lumbered with. This year should be about getting a little payback, and it looks like court's the only way to do it. If Erudio have to defend a multitude of court actions, it's going to seriously hit them where it hurts the most. And it won't do their reputation (if you can call it that), or BIS's for that matter, any favours either.

plong979

anna2007 wrote: »

<snip>

Yeah that was me just ranting off just going through some personal issues so this is something i can't be bothered dealing with. I'll just send them what I sent last time, a letter and payslips as I will once be again under the threshold. I'm legally entitled to defer so they can send all the letters they want.

I will never use/sign their form though. Never.