ERUDIO student loans help

rsgoldget

well ,it is a good psot ,i am sue you are a talent

Student1983

gardenia101 wrote: »

But even if Erudio have had the details from SLC they still may not be able to use the d/d. They did get my d/d details from SLC but can't say why they are unable to use it, other that saying it isn't active (fine at the bank, just their end :wall:).

So even if it does appear on your bank's d/d list don't assume that Erudio will collect on it.

Think you are right as I had to phone erudio to see if active. However if already deferred this shouldn't matter. Only a problem if haven't processed deferral on time. Though it shouldn't matter if you are going through the complaints process I think they might still document it as arrears. So would check this out too.

dizzybuff

Well erudio have fobbed my mp off saying they are awaiting a judgement from the fo we will see. They replied to his email and have completely igored mine.

StudentLoansSuck

Izzygig wrote: »

Hi,
I'm new to this site, but stumbled across it while searching for information about Erudio. I have loans taken out in the 90s, and to be honest, I deferred without much problem back in May. However, I've been asking Erudio since for a copy of my original credit agreement. No joy. They have acknowledged I asked for it, but never send it and don't seem to reply to emails at their customer services address.
I rang them tonight (first time in ages) and was politely told that a copy of my original credit agreement would be in the post in the next few days.
While on the phone, I queried the direct debit situation. I have a letter from Erudio that says I don't have to have an active Direct Debit in place while deferred. So I went ahead and cancelled it once I was deferred. But, having read this forum of late, I see there is confusion on this matter. The guy tonight told me, in no uncertain terms, I must have an active Direct Debit and other than say 'I see your point', couldn't help me and just said I should have one.
I'm confused. Advice anyone? Cheers.

When you are dealing with an organisation that sends out contradictory information all the time and doesn’t have a coherent policy on anything, it’s up to you to decide what message you are going to stick with. If someone tells me this:

"If you can clearly evident that you are earning under the threshold you do not need to provide up to date direct debit details, however if you choose to complete this section and if your deferment is accepted we would not collect any payments for the duration of the deferment"

And then some person over the phone is telling me different. I’m sticking to what I have in writing. Wanna back track, or try and start drama over the issue, be my guest, dig yourself into a hole.

anna2007

I don't trust anything I'm told by Erudio, even if it's there in black and white! Never spoken on the phone with them and never will.

I've been impatiently waiting for Erudio to backtrack and dig that deep hole, but have a feeling it won't happen. All they have is empty threats. No DD = breach of agreement... seriously? Why set up a DD to make no payments? It's beyond daft. Footprints from credit searches, recording loans on credit files - when exactly are you going to do this Erudio? You've been threatening it for over 6 months now, you say you're legally entitled to do it, you want to promote "responsible lending", why are you hanging back?

We're worrying about things that haven't actually happened, so we really need to focus our complaints on the threats Erudio are making. Why should any of us have to worry about our credit files being damaged by a threat that was initially made 6 months ago in the NOA? If the FOS really can't help with the legal side, the least they can do is force Erudio's hand, let us know exactly when our credit files are going to have the student loans info recorded. How long can Erudio get away with saying they'll do it, when they continue to do nothing at all?

dizzybuff

Rtwo letters for and access information request and one for my full file. Complete ignoring of emails.apart from mine from my mp. I've requested a new df and nothING. Getting !!!!ed off waiting now.

BaffledByErudio

Izzygig wrote: »

Hi,
I'm new to this site, but stumbled across it while searching for information about Erudio. I have loans taken out in the 90s, and to be honest, I deferred without much problem back in May. However, I've been asking Erudio since for a copy of my original credit agreement. No joy. They have acknowledged I asked for it, but never send it and don't seem to reply to emails at their customer services address.
I rang them tonight (first time in ages) and was politely told that a copy of my original credit agreement would be in the post in the next few days.
While on the phone, I queried the direct debit situation. I have a letter from Erudio that says I don't have to have an active Direct Debit in place while deferred. So I went ahead and cancelled it once I was deferred. But, having read this forum of late, I see there is confusion on this matter. The guy tonight told me, in no uncertain terms, I must have an active Direct Debit and other than say 'I see your point', couldn't help me and just said I should have one.
I'm confused. Advice anyone? Cheers.

Two good questions Izzy. As for advice, I don't think any of us have any idea. I too was granted deferment by Erudio.
I also asked for a copy of my credit agreement, but I've given up asking for it. It's never going to happen. Don't be surprised if it never arrives in the post. I often wonder what kind of mess SLC was in with the mortgage-style loans and what tangled mess was sold to Erudio. Part of me sort of empathises with Erudio - they've been told they can act in a certain way legally and I suppose that's all they're doing. It's the ridiculous team of politicians that okayed this deal that need kicking in the nads!
As for the Direct Debit, I wouldn't advise cancellation. I'd probably ring them and reinstate it. I, too have had multiple contradictions on this front. First, during the deferment window, I was told 'cancel it'. This was to avoid any rogue payments, during the 'mistake' period, where approx 500 people had cash taken.
Once deferment was granted, Erudio rang me and demanded I put the DD back in place, as to not do so would be breaking the loan agreement terms and could affect future deferment attempts.
So I did. Then (amongst the bulk of responses to complaints I received in the summer) I received an ambiguous letter that said Direct Debits did not need to be on deferred accounts where the account holder was significantly below the deferment wage threshold.
I think we're out in the dark on this issue. I don't think anyone will answer the question. If you're deferred and a payment is taken, you can reclaim it through the DD guarantee with your bank. If you're sick of checking your balance in case a rogue chunk is taken, maybe see if there is a phone app that gives your current account balance. I know several exist and I use one daily. It's a pain, but if it prevents these knob heads getting the better hand, it's worth it.

GirlGeek

BaffledByErudio wrote: »

If you're deferred and a payment is taken, you can reclaim it through the DD guarantee with your bank. If you're sick of checking your balance in case a rogue chunk is taken, maybe see if there is a phone app that gives your current account balance. I know several exist and I use one daily. It's a pain, but if it prevents these knob heads getting the better hand, it's worth it.

I have a NatWest account that has 'the' direct debit set up on it, thankfully it's no longer my current account, I have an alert set up on it so I get a text to let me know if it goes below a certain amount. Obviously this only any good if you are in a position, financially, to do it.

It's one less thing to worry about keeping an eye on.

JeLaw

Jonez wrote: »

JeLaw - have you considered contacting Anthony Reeves re. the DD requirement? In case you haven't seen his posts, he is a lawyer with an interest in the Erudio situation - if you go to page 105 of this thread, post no. 13 on that page I believe, he issues an invitation for people to contact him informally - he may well have an opinion on the legality / enforceability of the DD 'rule'.

gardenia101 wrote: »

But even if Erudio have had the details from SLC they still may not be able to use the d/d. They did get my d/d details from SLC but can't say why they are unable to use it, other that saying it isn't active (fine at the bank, just their end :wall:).

So even if it does appear on your bank's d/d list don't assume that Erudio will collect on it.

I've seen the posts by Andrew Reeves. Really think it's great of him to be willing to take on the fight with Erudio. I think I would like to contact him. Just haven't had much chance to deal with anything Erudio related (or check out this forum) the past week or so, but I'll hopefully have some time to have a think this week about what I want to do.

The thing is that Erudio have not contacted me at all about having a DD set-up. I included a note with my deferment application stating that it wasn't a requirement for deferment under the original terms, and I was deferred - and they didn't ask for a DD in the deferment confirmation letter. I just noticed they're stating it is a requirement when I received my annual statement a week ago.

I don't think there's an active DD on my bank account. I never cancelled it but my bank says there is no active DD set-up. I don't plan to set one up - since I don't believe there is a requirement to have one whilst in deferment - and Erudio have not asked me for one.

Maybe I'll just leave it at that. But then I think it might be better to finish the fight now rather than have another fight on my hands several years down the line when it comes to the time my loans should be written off (assuming I'm not earning over the threshold by then).

JeLaw

anna2007 wrote: »

I don't trust anything I'm told by Erudio, even if it's there in black and white! Never spoken on the phone with them and never will.

We're worrying about things that haven't actually happened, so we really need to focus our complaints on the threats Erudio are making. Why should any of us have to worry about our credit files being damaged by a threat that was initially made 6 months ago in the NOA? If the FOS really can't help with the legal side, the least they can do is force Erudio's hand, let us know exactly when our credit files are going to have the student loans info recorded. How long can Erudio get away with saying they'll do it, when they continue to do nothing at all?

I've also avoided speaking to them by phone. Only in writing.

I feel that it has to be a mis-selling case if Erudio were to report deferred loans to CRA. So many of us were sold these loans on the understanding that they would never affect our credit rating (perhaps if we defaulted but certainly not if we were in deferment).

I suppose the fight has to go on... don't really want to spend any more time or energy on Erudio but not much option.

Gardenia101 - have I misunderstood your situation? Unless I've missed something, aren't you "in arrears" only because Erudio still haven't enabled you to apply for deferment? They still haven't sent you the deferment application in large print - so you have not been able to apply for deferment. In that case, surely that can't push you into defaulting? I hope you get somewhere soon with your complaint!