ERUDIO student loans help

Student1983

I contacted old slc. They said erudio have all our info so SAR should be sent to them. Also if it is just cca wanting erudio should provide this without SAR request of if looking for past statements.

Student1983

Check out The Education (Student Loans) Regulations 1998
Explanatory Note. This might be useful.

JeLaw

Izzygig wrote: »

Hi,
While on the phone, I queried the direct debit situation. I have a letter from Erudio that says I don't have to have an active Direct Debit in place while deferred. So I went ahead and cancelled it once I was deferred. But, having read this forum of late, I see there is confusion on this matter. The guy tonight told me, in no uncertain terms, I must have an active Direct Debit and other than say 'I see your point', couldn't help me and just said I should have one.
I'm confused. Advice anyone? Cheers.

I'm just trying to catch up on this thread. I've not had a chance to check in for a few days or so. I've got so many other things going on - so dealing with the continued Erudio saga is not ideal...

I'm sorry I can't really answer your question about DD exactly but I share your concerns over this. As Erudio have a history of taking money from people's accounts (despite them being in deferment) I didn't I could not trust them with my DD details. I didn't provide them (although I never cancelled my original DD agreement and have the same bank account), added a note with my deferral that I understood this was not a requirement under the original terms and conditions, and was deferred. With no mention of DD in the letter from Erudio confirming deferment.

Now I'm reading on here that Erudio are continuing to try to insist this is a condition of deferment. And I received my annual statement last week - and noticed they state having a DD set-up is a requirement.

I'm concerned they will try to claim I am in breach of the agreement when I reach the time (not for a few years) my loans should be written off (unless, of course my earnings have increased by then).

I can't believe this would constitute a breach that would allow them to refuse to write off my loans - as I still believe it is not a requirement in the original terms. But I suspect Erudio might try it on. And I will fight them on this.

They haven't contacted me to ask for a DD to be set-up. As far as I'm concerned the onus is on them to do so - as I specifically referred to this with my deferment application. Should they disagree with my assertion that there is nothing in the original terms and conditions requiring us to have a DD set-up during deferment, they should contact me - with evidence to the contrary. I will fight them on this if I have to - although with so much else going on in my life at present - including health issues - I really would rather not have this to deal with as well!

Jonez

JeLaw - have you considered contacting Anthony Reeves re. the DD requirement? In case you haven't seen his posts, he is a lawyer with an interest in the Erudio situation - if you go to page 105 of this thread, post no. 13 on that page I believe, he issues an invitation for people to contact him informally - he may well have an opinion on the legality / enforceability of the DD 'rule'.

jonboysez

I don't know if anyone has asked this question before, but has anyone contacted David Willets MP about Erudio's antics? I realise he has now resigned as Universities minister. Quote -


Universities Minister David Willetts said: "The sale of the remaining mortgage style student loan book represents good value for money, helping to reduce public sector net debt by £160m.
"The private sector is well placed to maximise returns from the book which has a deteriorating value.
"The sale will allow the Student Loans Company to focus on supplying loans to current students and collecting repayments on newer loans.
"Borrowers will remain protected and there will be no change to their terms and conditions, including the calculation of interest rates for loans."

gardenia101

anna2007 wrote: »

They can't just slap a default onto your account (although it's Erudio so they possibly will), if they don't issue with an arrears notice (or two?) with x amount of days to pay, then a default notice, with a further x amount of days to pay, they're breaking the law, and no doubt FCA/CSA rules too.

If Erudio try to claim you're in default after they respond to your original complaint, put another formal complaint in, which will put everything on hold again until your deferment's through

To be fair to Erudio they haven't told me that I've defaulted (but they haven't told me I haven't defaulted either). All they've sent is the NOSIA saying I'm 2/12 in arrears - which is true.

However under the 1998 regs (Section 2 Part 1 reg 15) says "If the borrower does not make a repayment under the agreement when it is due, the lender may ask him to repay the loan in full immediately. The lender may do this even if the borrower’s obligation to make other repayments is currently deferred."

So can Erudio say you've defaulted if you just miss one payment?

This NOSIA doesn't specify a date to pay £x by, or even ask for payment. It just gives me information (which I can't read very well :mad:).

My noddle (credit) report is due next week, so I'll report back if anything has changed.

anna2007 wrote: »

I thought about this too, but reckon if SLC have info that's not been passed onto Erudio during the transfer, then Erudio can't use or act on that info?

I've put in the SAR request to Erudio, will see what turns up before deciding whether to send a SAR to SLC. If you don't want to wait, maybe Sarebear could let us know how far back the info goes?

The £10 charge covers all of the personal and financial info Erudio has on you, which would include your original loan agreements (if Erudio have them!).

Erudio must have had a lot of info from SLC as they told me my bank details & they knew I needed large print paperwork. When I phoned SLC they said they only dealt with income contingent loans & had no info on anyone who had mortgage style loans.

I'll post my SAR tomorrow (signed for, naturally & followed up with an emailed copy ).

I now always put my full name, address, DOB & Erudio number on every email to Erudio & they've either replied fairly quickly (within 3-5 days) or ignored emails completely - none of this asking for even more info rubbish.

Wish I could charge them an hourly rate for all the time I'm spending dealing with them - would have paid off quite aa chunk of my loan by now.

Student1983

Jelaw. If you had a dd in place with student loan it will have been taken over by erudio automatically. Check with your bank. Els student loan. I had a letter saying this. I checked my bank. They took it over in march. This might be why they are not requesting a dd.

anna2007

jonboysez wrote: »

I don't know if anyone has asked this question before, but has anyone contacted David Willets MP about Erudio's antics? I realise he has now resigned as Universities

More like dumped!! I wonder why...

"Universities minister",
effin new phone that's being returned...

gardenia101

Student1983 wrote: »

Jelaw. If you had a dd in place with student loan it will have been taken over by erudio automatically. Check with your bank. Els student loan. I had a letter saying this. I checked my bank. They took it over in march. This might be why they are not requesting a dd.

But even if Erudio have had the details from SLC they still may not be able to use the d/d. They did get my d/d details from SLC but can't say why they are unable to use it, other that saying it isn't active (fine at the bank, just their end :wall:).

So even if it does appear on your bank's d/d list don't assume that Erudio will collect on it.

gardenia101

anna2007 wrote: »

More like dumped!! I wonder why...

"Universities minister",
effin new phone that's being returned...

Its a real mess, isn't it?

But why do I get the feeling that none of the big boys (apologies to the male posters here, & not trying to offend, but I can't imagine there were many, if any, women were involved with these negotiations since that's how politics & big business works in the UK) will ever be told off/punished/sacked for their roles in it all :mad:

I'd love to be proven wrong about this....

Willets is standing down at the next general election.