PCM Aggression

Wilsons_Grandad

Hi - new member and still in an absolute daze after aggressive phone call(s) from PCM.

Having told them that we were going to POPLA on appeal (and still well within 14 day appeal time) - a guy from PCM called my son and bullied him into paying on the basis that if he didn't pay right then, he would take him to court "and take him for far more"!

The appeal has a very strong case, but can he still appeal now that this money has been taken. He is in a very 'vulnerable emotional situation' at this precise moment which PCM are fully aware of which is why I have been handling calls for him. I was not aware that he was going to call my Son immediately after speaking to me, otherwise I would have advised him not to take the call.
These people are unbelievable and I have been so naive in thinking that there is somebody normal at their office who is reasonable.

Wish I had checked here first.

Help

Stroma

I would try and get this payment reversed, go to the bank and tell them the situation, if your son is a vulnerable person then he should be covered under the Equality Act 2012 if it's a long term thing.

The question I got to ask though is why are you dealing with these over the phone ? You never deal with this on the phone! Did you appeal to the parking company ? Did they reject an appeal? Is this England or Wales ?

Please answer the questions

Nodding_Donkey

Did your son pay by card over the phone? If he did I would say the first step is to contact the card issuer and try and get the payment reversed as it was made under duress. I'm sure others who know about these things will help with complaining to the BPA etc.

IamNotAllowedToUseMyName

I would also ring 101 and explain the situation to the police. This sounds like harassment which is now a crimnal offence.

kirkbyinfurnesslad_2

You wont be able to appeal to Popla.
Thats how the likes of PCM operate , thugs with laptops. Your popla appeal would have failed if as i suspect it wasnt on legal grounds alone.

Personally i dont rate your chances of getting the money back from the card issuer, however it wont cost you anything to try,

If it fails then you should mark this as an expensive lesson in how not to deal with companies like this

kirkbyinfurnesslad_2

IanMSpencer wrote: »

I would also ring 101 and explain the situation to the police. This sounds like harassment which is now a crimnal offence.

.

This will be a waste of time , we need to be realistic here,

Wilsons_Grandad

Stroma wrote: »

I would try and get this payment reversed, go to the bank and tell them the situation, if your son is a vulnerable person then he should be covered under the Equality Act 2012 if it's a long term thing.

The question I got to ask though is why are you dealing with these over the phone ? You never deal with this on the phone! Did you appeal to the parking company ? Did they reject an appeal? Is this England or Wales ?

Please answer the questions

Hi - Thanks for reply ( and all the others).

This is England.

On legal grounds - am very very confident that appeal with POPLA would be successful - actual facts (not mitigating circumstances although they are HUGE also)

Did appeal - but but PCM just blank refused - but grounds for appeal are solid.

Son is not 'vulnerable person' as such but PCM are aware of his current emotional situation which has a massive bearing. It seems now to be quite clear that they knew it was likely to be overturned by POPLA and needed to get in quick.

Wilsons_Grandad

kirkbyinfurnesslad wrote: »

You wont be able to appeal to Popla.
Thats how the likes of PCM operate , thugs with laptops. Your popla appeal would have failed if as i suspect it wasnt on legal grounds alone.

Personally i dont rate your chances of getting the money back from the card issuer, however it wont cost you anything to try,

If it fails then you should mark this as an expensive lesson in how not to deal with companies like this

Is that definite that POPLA now cannot look at this ?

Half_way

who contracted pcm to operate in that car park?
In other words whos car park was it?
where was/is the car park?

pcm are almost certainly nothing more than agents acting for and on behalf of the car park owner.

HO87

This sounds like a most unpleasant experience for you and your son. Can I just home in on some of the facts we haven't yet had.

Can you provide something of a time line together with whether this was a windscreen ticket or simply arrived through the post. For example how long after the event (or windscreen ticket issue) did the first letter arrive?

Had a written (whether by email or letter) appeal actually been made to PCM? If so, what was the result?

Wilsons_Grandad

Half_way wrote: »

who contracted pcm to operate in that car park?
In other words whos car park was it?
where was/is the car park?

pcm are almost certainly nothing more than agents acting for and on behalf of the car park owner.

I asked who owned the car park and he refused to tell me saying it was none of our business.