Shop & Scan

paul2louise

We had internet outage and I was trying to upload clicker yesterday via hotspot on mobile phone and stressing I might not be able to do it. Wonder what the problem is 

silvercar

Let’s hope they haven’t shut up shop and gone missing!

Largs

I don't understand why the message says they will award points as usual when they are clearly NOT.

paul2louise

silvercar said:

Let’s hope they haven’t shut up shop and gone missing!

Gosh I hope not as I have allsorts of stuff connected with Kantar. 

mr662

Called them yesterday, the guy said he's been told they will hopefully resolve the issue early this week and out points should be added by the end of the week. Will wait and see what happens. P.s. for anyone waiting an email response don't hold your breath. I've emailed them twice last week not a single response. 

paul2louise

mr662 said:

Called them yesterday, the guy said he's been told they will hopefully resolve the issue early this week and out points should be added by the end of the week. Will wait and see what happens. P.s. for anyone waiting an email response don't hold your breath. I've emailed them twice last week not a single response. 

Thanks at least they are still there. Don't want to panic about lost points 

silvercar

Just had two emails telling me that I haven't sent any trips to them for over 7 days! Now worried that the uploads I did haven't been recorded!

I used the "contact us" form and had the message "Helpdesk Unavailable
Unfortunately, we experience technical difficulties, and our Main Helpdesk is still closed until further notice. We want to assure you that all your reward points will be paid when the issue is fixed. If you experience any issues, please send us an email and we will get back to you as soon as possible. We apologise for any inconvenience caused."

paul2louise

silvercar said:

Just had two emails telling me that I haven't sent any trips to them for over 7 days! Now worried that the uploads I did haven't been recorded!

I used the "contact us" form and had the message "Helpdesk Unavailable
Unfortunately, we experience technical difficulties, and our Main Helpdesk is still closed until further notice. We want to assure you that all your reward points will be paid when the issue is fixed. If you experience any issues, please send us an email and we will get back to you as soon as possible. We apologise for any inconvenience caused."

Me too. I had internet problems on Sunday and had to upload via mobile hotspot. But I checked and it said it had been recorded. It's a bloody mess 

ciderboy2009

I've just had an email saying that I didn't transmit last week - I did.

It sounds like they're in a huge mess!

Largs

Me too!  I specifically remember it saying I had transmitted 81 barcodes.  I anit doing it again till Sunday.